Vets for Pets - Luton Gipsy

Been with this vets 4 years for 2 dogs and today when we needed them for an Emergency they couldn't see our dog, we chose this vets to be nearby should there be an Emergency and they didn't have enough staff (only 1 vet working) to see our dog, instead they sent us to an out of hours service 30 mins away instead of the 10 min journey to themselves even though it wasn't out of hours (4pm Sat) at an out of hours cost of £384, the receptionist apologised but I don't want apologies I want my pet to be treated in an Emergency by the vet thats taken our money for 4 years, My advice is don't bother with this practice as they don't staff properly and won't be there when your pet actually needs them, would give 0 stars if that were an option.

Amazing service as always! The team has looked after all of my pets for many years and have always been so accommodating. The receptionist team, vets and nurses truly go above and beyond. I wouldn’t trust anyone else with my pets!

Was going well until the vile experience I had today, lost £75 deposit for a simple vaccination for being 10 minutes late. The receptionist was unwilling to help and kept wanting to make another appointment emphasising I lost my deposit. Really think I want to give you more money? **Update** So immediately you're going to start off by lying.I had two appointments, Yes I missed the first one. But I was only 10 minutes late for the second appointment, to include the second appointment for my second cat and call it half hour just shows what liars you are. You should be ashamed of yourself. Also we've already contacted you about refunding the £17, also please dont be condescending like this is a gesture of good will, after you just out and out lied here. Do you really think I will trust you with my cats after you lied?

Been coming for years now. All the staff is great and really really nice. They are always very clear and always try to help the best they can.

I've been a customer for a few years. Most importantly, the veterinary staff are consistently excellent. On the other hand, one might expect the reception staff to be a bit more capable and helpful than they generally are.

I managed ti book an appointment for next day. Couldn't be happier. As well my little one......now it's gorgeous 😍😍