Alpha vets - Langstone

We cannot thank the vet Fiona and the team who went above and beyond to save our 8 year old chihuahua yesterday. The love and care they gave her was exceptional, from recognising how ill she was to sitting in the crate with her for hours post surgery to ensure she was safe. We honestly cannot thank or recommend them enough 💕

Not happy at all phoned today at 2:30pm to be told no vets were in so to call the emergency vet who is literally in the same building. That cost me £150 to even talk to someone. Why there are no vets on site at a Vets at 2:30pm makes no sense to me. Not sure what the point in being registered at a vets if just going to be sent to the desk opposite anyway. Also not one person acknowledged my pet at any time or myself who was sat in waiting area distressed. Thought they were meant to care

Incredible practice with friendly staff. I knew my little pup was in good hands when she had her dental work done ❤️

Wow! These guys are amazing.. Brought a fledgling here early hours of the morning as I was unsure if it was injured. They checked it over (veterinary assistant Leena and a Spanish vet) told me it was a house martin that had chosen to fly the nest and because of the storm we were having, was unable to fly safely. Leena told me how to care for 'Martin' 😊 overnight and how to safely let him go in the morning. They even thanked us for taking him in to be checked over ♥️ What a lovely practice with lovely staff! Couldn't thank them enough! Martin also sends his love 🥰

Unfortunately, this veterinary practice seems far more focused on taking your money than providing proper care or decent customer service. Their prices are absolutely extortionate, and for what they charge, you’d expect at least a professional and respectful experience — but that couldn’t be further from the truth. I have a 5-year-old American Bully XL, and since the ban came into effect, most vets I’ve encountered here seem terrified to even go near him — despite him always being calm and muzzled. They require a health check every six months, which costs over £70, yet the appointment lasts less than 10 minutes and is nowhere near thorough. On top of that, they charge an additional £35 just to write a prescription. The vets seem extremely timid and clearly uncomfortable around larger dogs. It feels like they’re only equipped — or willing — to deal with small breeds and cats. When I had to visit their Risca branch, it was even worse. The staff fawned over a small dog in reception while giving my dog dirty looks, despite him showing absolutely no aggression. To make matters worse, they got two prescriptions wrong — incorrect tablets and the wrong ear treatment. This isn’t just bad service; it’s dangerous. Their pricing is outrageous. Tablets that cost £1.50 online are sold for £10 each here. Antibacterial wipes are £6 online but £25 in the practice. It’s clear they are prioritising profit over animal care. If you have a large breed dog — or value competent and respectful service — I would strongly recommend avoiding this practice. They are not equipped to handle larger breeds and their pricing model feels borderline exploitative.

Always a warm welcome and a professional attitude when dealing with any pet, no matter whether the visit is routine or an emergency. Having been in the emergency situation 2 years ago I can honestly say everyone at Alphavet did everything humanly possible to save my Boy. Thanks again to you all especially Dr Dana and her able assistant Dr Ellie for going above and beyond on that very sad weekend. Xx

Took my puppy in for his first visit, and first vaccination. Getting an appointment at a time that worked for me was very easy, and the vets made him feel very comfortable. I signed up for the Pet Health Plan after it was explained to me, as it seemed like a great way to make sure Bryn was covered for all of the preventative things. They were also super understanding and let me return the paperwork at a later date, as he was wriggling a lot and wouldn't give me the chance to fill it in there and then. He's been back a second time with an upset tummy, very easy to get the appointment on the same day. Now he's feeling much better! Very pleased with their care. They also gave great advice on insurance, and the better policies to go for.