Vets for Pets - Newport

Reviews of Vets for Pets - Newport

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  User1

  Google · 18 February 2026

  I’ve visited Vets for Pets Newport and had a really poor customer service experience. The receptionists were not welcoming and didn't explain anything, seeming quite robotic in their interactions just wanting charge money from clients and let them go quicker. Additionally, during a previous appointment with my cat, a Veterinary Surgeon Katerina responded to my question in an inappropriate and joking manner, including an unprofessional gesture of the middle finger which was very unprofessional and disrespectful. This was very disturbing to witness as a client. The work they do is made by protocols and there was no issue so far with that. But the attitude of the most of staff, especially receptionists, is awful.

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  Elizabeth Stowell

  Google · 14 February 2026

  my dog was ill and my veterinary practice could not get me an appointment unless I could travel to Barry. I contacted Vets for Pets and after receiving my dogs details I was able to take him for consultation and treatment. Thank you everyone there, hopefully our little boy is on the mend. Thank you all again.

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  J Anon

  Google · 13 December 2025

  Similar to others below, don’t bother complaining or raising concerns as they get twisted and not answered in a polite or correct manner at all. Called us liars and then had a go for not being rude if we were unhappy? We loved it here but it quickly became clear it was about money only

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  yasmein cherkaoui

  Google · 1 October 2025

  I’m a new pet owner with my very first kitten. We’ve been to Vets4Pets a few times these past few months and have only had good experiences. All vets or nurses I’ve seen have always been very patient, caring and always willing to answer any questions. They always take good care of my kitten, offering him treats and being patient with him as he’s quite timid. The treatment he receives has meant vet trips are not a big ordeal or major stress for him. As an anxious owner I truly can’t thank the practice enough for making every visit as calm and stress free as possible

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  peti stiliyanova

  Google · 26 July 2025

  I want to express my deepest gratitude to the entire clinic, and especially to Jack Evans , for their compassion, kindness, and understanding during the most difficult time of my cat’s life. From the moment we walked in, I felt that they truly cared — not only about my beloved cat but also about us as we faced the hardest decision any pet parent has to make. Jack was patient, gentle, and so empathetic. He took the time to explain everything, never rushed us, and treated my cat with such tenderness and respect. I’m truly sorry that I only found this clinic now, during her final days. Thank you from the bottom of my heart for making her final moments peaceful, and for giving us comfort and understanding when we needed it most.

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