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Appointment reminders for veterinary practices

Reduce missed appointments

Help clients remember their appointments and arrive prepared, giving your team more time to focus on care.

Get started See how it works
Reminders Today

Tuesday 18 August

All branches · 42 appointments

Scheduled

42

Sent

36

Confirmed

28

Need checking

2

TimeAppointmentStatus
09:00 Milo Vaccination Confirmed
10:30 Poppy Dental procedure Delivered
11:15 Bramble Nurse clinic Confirmed
14:15 Archie Follow-up Failed
16:45 Luna Booster Scheduled
Illustrative preview of today’s appointment reminders, with delivery status and the messages that need attention.

  • Set the timing

    Choose when each confirmation and reminder should be sent.

  • Make details clear

    Include the branch, visit time and useful preparation notes.

  • See what happened

    Follow confirmations, deliveries and messages that need attention.

How it works

Automate the reminder sequence

Create a sequence for each visit type, including when each SMS or email is sent and which details it contains.

  1. 01

    Bring in appointments

    Connect a supported practice system or use the available import route for your schedule.

  2. 02

    Choose the sequence

    Decide when SMS and email messages should go out for each kind of visit.

  3. 03

    Personalise the details

    Add the pet, branch, clinician and preparation notes without rewriting every message.

  4. 04

    Follow the response

    See confirmations and delivery problems, then follow up where a person is needed.

Reminder sequences

Use a different sequence for each visit type

A routine vaccination and a procedure do not need the same message. Create sequences for different appointments, then choose the timing and channel for every step.

  • Send a confirmation as soon as the visit is booked
  • Add a longer email when the client needs preparation details
  • Use a concise final SMS close to the appointment
Reminders Routine appointment

Routine appointment

3 messages · SMS and email

Active

  1. Booking confirmation

    As soon as it’s booked · SMS

    Milo is booked at Greenfield Vets on Tuesday 18 August at 9:00am.

  2. Visit details

    2 days before · Email

    Everything you need for Milo’s visit, including the branch address and what to bring.

  3. Final reminder

    Day before · SMS

    Asks to confirm

    Milo’s appointment is tomorrow at 9:00am. Reply C to confirm, or call us if you need help.

Illustrative preview of a reminder sequence with a booking confirmation, a visit details email and a final SMS reminder.

Simple confirmations

Let clients confirm by reply

Ask clients to confirm with a simple reply. If they need to change or cancel, the message points them back to your practice so your usual booking process stays in control.

Replies are matched to the appointment, helping reception see who has confirmed and which clients may need a call.

Greenfield Vets

Today 10:04

Hello Sam, Milo’s vaccination is at Greenfield Vets, High Street, tomorrow at 9:00am.

Reply C to confirm. To change it, call 01234 567890.

C

Thanks, Milo is confirmed. See you tomorrow.

Illustrative preview of an SMS reminder and the client’s reply on their phone.
Reminders Milo · Vaccination

Milo · Vaccination

Tomorrow 09:00 · High Street

  1. Final reminder sent by SMS

    10:04 · Delivered

  2. Sam replied “C”

    10:06

Confirmed

Reception can see Milo is coming. No call needed.
Illustrative preview of a client’s confirmation reply matched to their appointment.

Connected practice details

Use the same branch details in every reminder

Use the approved address and contact number held in your Vet Verified account. Add preparation notes so clients know where to go and what to bring.

  • Branch address and contact number from your Vet Verified account
  • What the client should bring to the appointment
  • Practice-approved preparation notes for the visit type
Reminders Templates

Dental procedure reminder

Email template · High Street branch

Poppy’s dental appointment

Tuesday 18 August · 10:30am

Hello Priya,

Poppy is booked for a dental procedure at our High Street branch. Please follow the preparation instructions discussed with your veterinary team.

14 High Street, Greenfield
Bring medication details and your consent form
Illustrative preview of an email reminder template filled in with branch details from the practice’s listing.

Delivery tracking

Flag delivery failures for follow-up

See what was sent, delivered and confirmed. If a mobile number is wrong or a message fails, the team can spot it early and contact the client another way.

Filter activity by date, branch, channel or status instead of checking separate message histories.

Reminders Activity

Activity

Tuesday 18 August · All branches

TimeAppointmentStatus
09:00 Milo Vaccination Confirmed
10:30 Poppy Dental procedure Delivered
11:15 Bramble Nurse clinic Confirmed
14:15 Archie Follow-up Failed
16:45 Luna Booster Scheduled
2 messages need the team’s attention today.
Illustrative preview of reminder activity, with one failed SMS flagged for follow-up.

For veterinary practices

Controls for multi-branch practice teams

Appointment details change, branches work differently and some messages need a careful human follow-up.

  • Keep branches separate

    Use the correct address, phone number, sender name and instructions for every practice.

  • Approve reusable templates

    Give the team clear, practice-approved wording for common visit types.

  • Give people clear roles

    Let authorised colleagues manage templates, schedules and delivery follow-up.

  • Respect sending hours

    Keep routine messages inside sensible hours while preserving their intended timing.

  • Handle schedule changes

    Stop an outdated reminder and send the revised details when an appointment moves.

  • Keep an activity record

    See which template was used, when it was sent and how the delivery was recorded.

Early adopter offer

Get 50% off your first year of appointment reminders

Send unlimited reminders without usage tiers or overage charges. Your branch must be Verified before adding the software.

Early adopters also receive a seat on our Practice Advisory Council, with the opportunity to help shape Vet Verified and the tools we build for veterinary practices.

£125 + VAT / month

First year, per branch, paid annually

Then £250 + VAT / month

View pricing and the offer

Common questions

About access and appointment reminders.

How does my practice get access?
Claim your practice listing and complete Verification. Once your practice is Verified, you can add the software to your account.
Does my practice need to be Verified?
Yes. Appointment reminders are for Verified practices. Verification checks your practice against the RCVS register and the accreditations shown on its listing.
Can reminders be sent by SMS and email?
Yes. You can choose SMS, email or both for each reminder sequence and use different templates for different appointment types.
Can clients confirm an appointment from a reminder?
Yes. Clients can respond directly to the reminder. Your practice can see the response and follow its normal process for any request to change or cancel an appointment.
Can appointment reminders connect to our practice management system?
Contact our team to check compatibility with your practice management system and discuss import options for your appointment data.
Which Vet Verified details can reminders use?
Reminder templates can use the approved branch address and contact details managed in your Vet Verified account.
Can we use different reminders for different appointment types?
Yes. You can create different sequences and preparation details for routine appointments, procedures, nurse clinics and other visit types.
What happens when a reminder cannot be delivered?
The delivery view shows sent, delivered and failed messages so your team can check the contact details or contact the client another way.
Do I need to agree to buy anything?
No. Starting a claim for your practice listing does not create a software subscription. We’ll explain the features and price before you decide.

For Verified practices

Automate your appointment reminders

Schedule confirmations and reminders, then track delivery and replies in the practice workspace.

Get started

Already Verified? Email the team and we’ll help you get started.