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Appointment reminders for veterinary practices

Fewer missed appointments. Less chasing.

Send automatic SMS and email reminders with the right time, place and preparation details, then keep track of every delivery from one shared view.

Get early access See how it works
Greenfield Vets logo

Greenfield Vets

Today’s reminders

Sending normally

Sent today

36

Confirmed

28

Check

2

09:00

Milo · Vaccination

SMS · 48-hour reminder

Confirmed
10:30

Poppy · Dental check

Email · preparation details

Delivered
14:15

Archie · Follow-up

SMS could not be delivered

Check

Messages

Reminder: Milo is booked at Greenfield Vets tomorrow at 9:00am. Reply C to confirm.

Delivered

C

A practice dashboard showing sent, confirmed and failed reminders beside an SMS confirmation on a client’s phone.

Send at the right time

Choose when each confirmation and reminder should be sent.

Make details clear

Include the branch, visit time and useful preparation notes.

See what happened

Follow confirmations, deliveries and messages that need attention.

How it works

From booked appointment to helpful reminder

Set up the journey once, then let each client receive a clear message at the point it is most useful.

  1. 01

    Bring in appointments

    Connect a supported practice system or use the available import route for your schedule.

  2. 02

    Choose the sequence

    Decide when SMS and email messages should go out for each kind of visit.

  3. 03

    Personalise the details

    Add the pet, branch, clinician and preparation notes without rewriting every message.

  4. 04

    Follow the response

    See confirmations and delivery problems, then follow up where a person is needed.

Reminder sequences

Build the right sequence around each visit

A routine vaccination and a procedure do not need the same message. Create sequences for different appointments, then choose the timing and channel for every step.

  • Send a confirmation as soon as the visit is booked
  • Add a longer email when the client needs preparation details
  • Use a concise final SMS close to the appointment

Routine appointment

3 messages · SMS and email

Active sequence

Booking confirmation

Send immediately · SMS

152 characters

Milo is booked at Greenfield Vets on Tuesday 18 August at 9:00am.

Visit details

2 days before · Email

Includes directions

Everything you need for Milo’s visit, including the branch address and what to bring.

Final reminder

3 hours before · SMS

Ask to confirm

Milo’s appointment is today at 9:00am. Reply C to confirm, or call us if you need help.

Greenfield Vets

SMS message

Today 10:04

Hello Sam, Milo’s vaccination is at Greenfield Vets, High Street branch, tomorrow at 9:00am.

Reply C to confirm. To change the appointment, call 01234 567890.

Delivered

C

Thanks — Milo is confirmed.

Simple confirmations

Give clients one clear next step

Ask clients to confirm with a simple reply. If they need to change or cancel, the message points them back to your practice so your usual booking process stays in control.

Replies are matched to the appointment, helping reception see who has confirmed and which clients may need a call.

Useful visit details

Prepare the client, not just the calendar

Add instructions that suit the appointment, species and branch. Clients know where to go, what to bring and whether they need to do anything before they arrive.

  • Branch address, contact number and arrival instructions
  • What the client should bring to the appointment
  • Practice-approved preparation notes for the visit type

Dental procedure reminder

Email template · High Street branch

Preview

Personalise

Appointment Preparation Branch details Contact
Greenfield Vets logo

Poppy’s dental appointment

Wednesday 19 August · 10:30am

Hello Priya,

Poppy is booked for a dental procedure at our High Street branch. Please follow the preparation instructions discussed with your veterinary team.

High Street branch

14 High Street, Greenfield

What to bring

Medication details and your consent form

Questions about preparing Poppy? Call the practice before the appointment.

Reminder activity

Tuesday 18 August · All branches

All channels All statuses
Appointment Reminder Sent Status

Milo · 09:00

Vaccination

 SMS · final reminder 08:02 Confirmed

Poppy · 10:30

Dental procedure

 Email · visit details Yesterday Delivered

Archie · 14:15

Follow-up

 SMS · 48-hour reminder Yesterday Failed

Luna · 16:45

Nurse clinic

 SMS · final reminder 13:45 Scheduled
2 messages need the team’s attention today

Delivery tracking

Find the messages that need a human

See what was sent, delivered and confirmed. If a mobile number is wrong or a message fails, the team can spot it early and contact the client another way.

Filter activity by date, branch, channel or status instead of checking separate message histories.

For veterinary practices

Made for the way busy practice teams work

Appointment details change, branches work differently and some messages need a careful human follow-up.

Keep branches separate

Use the right address, phone number, sender name and instructions for every practice.

Approve reusable templates

Give the team clear, practice-approved wording for common visit types.

Give people clear roles

Let the right colleagues manage templates, schedules and delivery follow-up.

Respect sending hours

Keep routine messages inside sensible hours while preserving their intended timing.

Handle schedule changes

Stop an outdated reminder and send the revised details when an appointment moves.

Keep an activity record

See which template was used, when it was sent and how the delivery was recorded.

Common questions

About access and appointment reminders.

How does my practice get access?
Apply for early access and complete Verification. We’ll contact you about availability, timing and next steps.
Does my practice need to be Verified?
Yes. Appointment reminders are being designed for Verified practices. Verification checks your practice against the RCVS register and the accreditations shown on its listing.
Can reminders be sent by SMS and email?
Yes. You’ll be able to choose SMS, email or both for each reminder sequence and use different templates for different appointment types.
Can clients confirm an appointment from a reminder?
The planned confirmation flow lets clients respond from the reminder. Your practice can see the response and follow its normal process for any request to change or cancel an appointment.
Will appointment reminders connect to our practice management system?
Connections are being planned for supported practice management systems. We’ll confirm supported systems and any alternative import options before you connect appointment data.
Can we use different reminders for different appointment types?
Yes. You can create different sequences and preparation details for routine appointments, procedures, nurse clinics and other visit types.
What happens when a reminder cannot be delivered?
The delivery view shows sent, delivered and failed messages so your team can check the contact details or contact the client another way.
Do I need to agree to buy anything?
No. Registering your interest does not create a subscription or commit you to the software. We’ll explain availability and price before asking you to decide.

For Verified practices

Ready to spend less time chasing confirmations?

Give clients a timely reminder and give your team one place to see what happened. Apply for early access and we’ll explain how to get started.

Get early access

Already Verified? Email the team and we’ll add your practice to the early-access list.