Skip to main content

For veterinary practices

Vet practice website review

We check how easily pet owners can find prices, register, book an appointment, contact your practice and get help out of hours. You’ll receive a PDF report with the three changes to make first.

Delivered within 7 days Included when you become Verified

Enter your practice website

Find out what’s working and which three changes to make first.

Registering your interest does not commit you to Verification. We’ll confirm the practice and website with you before we start.

What we check

We use the website as a pet owner would.

We follow the steps a pet owner would take to choose your practice, find prices, register, book an appointment and get help out of hours. We also check how the website works in search results and on mobile, and look for common accessibility problems.

Finding and using the practice

Can pet owners register, book an appointment, find prices, contact your practice, get urgent help and locate the right branch?

Choosing your practice

Can a new client quickly understand your services, clinical team, facilities, accreditations and ownership?

CMA website information

We check whether the website includes the information covered by the CMA’s published material, including prices, ownership, out-of-hours care, pet care plans and complaints.

Search engines

We check whether search engines can find and understand the important pages, and how your practice appears in relevant searches.

Mobile and performance

We use the website on a phone, test its main forms and look for broken pages, insecure content, layout problems and slow loading.

Accessibility

We check keyboard use, focus, zoom, forms, headings, image descriptions, colour contrast and other common barriers.

What you receive

A PDF report with the three changes to make first.

For each change, we explain what we found, why it matters, who should handle it and roughly how much work it needs. We also tell you how to check the change once it is complete.

  • Three changes, listed in priority order.
  • What we found when we tried to choose your practice, register or book, find urgent help, check the address and opening hours, and find a price.
  • What the website already does well.
  • Who should handle each change, roughly how much work it needs and how to check it afterwards.
  • Links to the pages and sources behind each finding.
  • Anything we could not check.

Included when you become Verified

The review is included at no extra cost when your practice becomes Verified. Registering your interest does not commit you to Verification.

Learn about becoming Verified

How it works

What happens after you register your interest.

  1. 01

    Register your interest

    Enter your website address and tell us who to contact.

  2. 02

    We confirm the details

    Before we start, we confirm the practice, branch and website with you.

  3. 03

    We send the report

    We email the finished PDF within 7 days.

Questions about the website review.

Who is this for?
The review is for UK veterinary practices. If you are verifying a group, we review each practice separately.
Do you review the whole website?
We review every relevant public page we can find, along with linked documents and external booking pages. We usually leave out news, vacancies, policies and other pages that do not help a client complete a task.
How long will it take?
We confirm the practice, branch and website before we start, then email the report within 7 days.
How much does it cost?
The review is included at no extra cost when your practice becomes Verified. Registering your interest does not commit you to Verification.
Is this a CMA compliance or legal audit?
No. We check the public website against the CMA material available when we prepare the report. We do not give legal advice or assess your practice’s internal processes.
Is the accessibility section a WCAG certification?
No. We check each page for common accessibility problems and manually test keyboard use, focus, zoom, layout and forms. This is not a full WCAG audit and does not include testing with disabled users.

See how well your website works for pet owners.

You’ll see what works and which three changes to make first.

Delivered within 7 days. Included when you become Verified.