Tom Walters Equine Vets

After moving to cheshire i was reccomended Tom Walters Equine by my sister, I absolutely can not fault these professional, knowledgeable and incredible vets, especially Kate, who we have had consistently throughout an injury. She is an absolute credit to the team. A huge thankyou from me and Harri. I wont use anyone else in future, my only regret is I didnt discover this vets sooner. Thankyou 5*****

Tom is the best vet we have ever used. He shows such care of our horse and takes the time to explain everything, nothing is too much trouble. Highly recommended

The care given to my horse over the past year by Tom has been second to none. He has been very thorough and extremely patient when explaining treatments and possible outcomes. He always took the time to talk everything through and never did I feel he was in a hurry to get to his next appointment. The office staff too have been incredibly helpful and kind over a very difficult period of owning a horse. Thank you.

Excellent service at Tom Walters Equine, both with the veterinary care and behind the scenes, with excellent customer service. I felt well supported through the insurance claims process thanks to the practice manager. I have used this practice for 6 years now and all experiences I have had with the team have been exceptional. I highly recommend.

I couldn't be more pleased with my experience at Tom Walters Equine! Everything was high quality; from their customer service, punctuality and extensive knowledge, to their obvious love of the job and their above and beyond attitude. Whether it's my horses routine checks or when I've had an emergency, they have always done the best for me and my 2 horses. The team in the office are super helpful and are always able to provide high quality service. Would highly recommend to anyone and will continue to be a loyal customer for all my horses in the future. 11/10!!!

I have been a regular client of this practice for around 2.5 years and have generally been satisfied with the clinical care provided, including positive experiences with Tom himself when my foal was born. However, I have had ongoing concerns regarding communication, consistency of billing information, and how client feedback is handled. On one occasion, I was given incorrect information regarding the emergency out-of-hours call-out fee, which I only became aware of upon receiving the invoice. I raised this as feedback only, as I assumed it may have been an error and that the member of staff who advised the call out fee originally may have had incorrect information. While I personally accepted the cost and authorised payment immediately despite the discrepancy, the charge was significantly higher than advised (around double). I appreciate I was in a position to do this promptly, but others may not be, particularly where such a difference could be financially significant. The invoice also took around three weeks to be issued and I was refused an estimate during that time, which raised concerns around transparency and clarity for clients. This was escalated to Tom Walters after I found the initial responses from the admin team dismissive in tone. In his reply, Tom stated that “intent absolutely does supersede impact” in relation to how my concerns had been received. From my perspective, this did not acknowledge the impact of the communication and felt dismissive of the experience I was describing. Overall, while I have no concerns regarding the clinical care provided, I have found communication at times to be unnecessarily sharp and not always constructive when concerns are raised. Unfortunately, this has led me to lose confidence in how issues are handled, and I have therefore moved my horses’ care elsewhere