Vets for Pets - Ipswich Martlesham

I am deeply disappointed by the way this matter has been handled from start to finish. My 13-year-old Labradoodle, Bonnie, was prescribed Zenrelia after we were reassured there was no real cause for concern in switching her medication and no side effects the vet was aware of. Bonnie had longstanding allergy issues, but aside from that she was stable before starting the drug. After only three tablets over three days, she became lethargic and seriously unwell. She then began vomiting blood and passing blood in her stools, and had to receive urgent veterinary treatment including IV fluids, sedation, blood tests and an ultrasound. It was an extremely distressing experience. What has made this even worse is the response afterwards. Despite the clear timing of Bonnie’s deterioration immediately after starting the medication, I was left feeling that the seriousness of what happened was minimised. The explanation ultimately given was that gastrointestinal signs are recognised potential adverse reactions, yet no financial contribution was offered towards the emergency treatment that followed. As a pet owner, you put trust in professional advice and expect proper warning of risks, especially when changing medication in an older dog. In my experience, that trust was not matched by the level of accountability, transparency or support shown when things went wrong. I would have expected compassion, honesty and a more responsible response than this.

Great clinic for anyone planning to travel with a pet. The vet helped us with the Animal Health Certificate quickly and efficiently. The vet was very knowledgeable, answered all our questions, and even gave extra recommendations for the trip. Very happy with the service.

I am genuinely surprised that this practice has a 4.8-star rating. My two dogs (now aged 6 and 7) were registered here for around two years, having previously been with other V4P practices across London. Although this is one of the less busy practices we’ve attended, the experience has consistently been disappointing. The reception staff, in particular, have been repeatedly rude and abrasive. On more than one occasion, written responses from reception were so unprofessional (that I complained - something I've never done before) and the practice owner had to call me personally to apologise. It’s unacceptable that communication reaches that point before being addressed. The most concerning issue arose when one of my dogs required investigations for blood in his urine. I was told I would receive a call within two hours with the results. No call ever came. I had to chase the practice approximately five times before the results were eventually relayed to me (by a nurse) - poorly explained and, as I later discovered through another veterinary practice, incorrectly communicated. That level of inaccuracy and lack of follow-up is deeply worrying when it concerns an animal’s health. As a result, I chose to move to another practice, as I did not feel confident entrusting them with my dog’s further investigations and eventual surgery, when even a basic urinalysis could not be communicated properly. I also could not face further interactions with the reception team. No client should feel anxious about simply collecting flea and worm medication, particularly when it’s a paid service. The reception team make the process feel unnecessarily difficult - and I'm fully aware of the companies policy around collecting routine preventative treatments, (as I used to work for the company myself), and this team guard it like it's a Class A drug! Odd! Overall, the lack of professionalism, poor communication and dismissive attitude have left me extremely disappointed and I'm not willing to deal with poor attitude from front of house staff - when their only job is to achieve customer satisfaction.

Amazing vets! My dog Angelo is basically a regular at this point and he always gets such great care whenever he has to go in. All the staff are so kind and helpful, the vets have all been so knowledgable and have been quick to see Ange when we've been worried about him. They even helped us with the process of getting him to Japan for heart surgery. Their pricing is reasonable compared to other vets and they've been quick on insurance claims. I'd recommend them to anyone looking for a vet in the area!

I have never found a vet as compassionate and understanding. Every member of staff, nurses, technicians, vets and the reception team are genuine, warm and sincere in their love for animals. Joe is amazing and clearly chose this profession because he cares deeply for animals and my pets definitely sense his warm and caring disposition. They are very competitive and very reasonable with pricing and nothing is too much. I want to extend my heart felt appreciation for this incredible team.

DISGUSTING!! I was a regular client however how my dog was treated over the weekend was beyond unacceptable!! We have let slide the fact she had wounds from where she was shaved for scans and clipper burns (no apology given!) but at the weekend we were turned away and told to give our dog paracetamol after she snapped her leg! The receptionist was rude and didnt care about our dog and we were turned away with a dog screaming in pain in the back of our truck unable to use her leg! Disgusting service with no care for pets! I will not be returning and advise others to avoid. Edit* as I can’t reply to the business response below which is not correct at all!! I will be making an official complaint and taking this matter further. We were not seen by a vet we were seen by an unbothered receptionist who said to for paracetamol to the dog who was screaming in pain int he back of the truck! They refused to see her! She needed to be seen immediately! We have since gone to a new vets and they have said all the treatment provided by this practise is wrong and unacceptable she should have been seen immediately and taken in for surgery. AVOID AVOID AVOID

The vet Joe is an amazing communicator he takes time to examine and explain in detail. He is so helpful and practical. The best Vet we've seen in a very long time!