Pet Practice - Milton Keynes

Reviews of Pet Practice - Milton Keynes

• 

  Pam Allen

  Google · 17 April 2026

  This was a first visit for my elderly Poochon, Millie. I felt listened to with my concerns and these were addressed with a clear plan moving forward should we need to. The vet made Millie comfortable and did not stress her anymore than was needed when checking her on the table. I will be happy to visit as and when need be in the future. So happy that I was recommended Pet Practice by a friend.

• 

  M Jordon R

  Google · 25 March 2026

  I’m extremely disappointed with my experience at Pet Practice Oak Grove, especially as this was my dog’s first visit to the practice. I brought my dog in on 13th March for his booster and kennel cough vaccination, expecting a thorough health check as part of a first-time appointment. Unfortunately, the appointment felt rushed from the very beginning and lasted around seven minutes in total. The vet also told me within the first minute “we don’t have long”. Given that this was his first visit, I would have expected a much more comprehensive examination, but several basic checks did not appear to be carried out, including his eyes and heart. I even had to prompt the vet to check certain things myself. One of the most concerning parts of the visit was when the vet checked my dog’s ears. She pushed the instrument too far down, which caused him to cry out in pain. This has never happened at any other veterinary practice, so it was very upsetting to witness and left me feeling really uncomfortable about the level of care being given. The room was also uncomfortably hot during this appointment where I felt very flustered and couldn’t imagine how my very fluffy chow chow was feeling. The vet also left the room during the appointment to deal with another dog, which further cut into my already very short 7min in total appointment time. Overall, I felt rushed throughout and unable to properly ask questions about my dog’s health concerns I had. There were also inconsistencies and concerns with staff knowledge. I was initially quoted £12 for ear cleaning by the vet, but then told £20 by another staff member. That same staff member also appeared unsure of the advice she was giving and had to ask the receptionist for guidance, which was worrying as I would expect a trained veterinary professional to be confident in that information, so I did not proceed with the ear cleaning. Additionally, I was not given any vaccination documentation to show kennels, which is something I would expect as standard. While I do want to mention that the receptionist was very friendly and welcoming, the overall veterinary care and professionalism were very disappointing—especially for a first visit! I raised all of these concerns via email on the same day (13th March). I received a response saying it would be looked into, and then another update on 18th March stating that management would respond after returning from leave. However, it is now 25th March and I still have not received a proper response, which only adds to my frustration. For £96, I expected a much higher standard of care and communication, I feel like this vets is there solely for money and not the care and well being of the animals. Based on this experience, I will not be continuing with this practice after my dog’s booster. I feel I have no choice after weeks of no proper response to post this review and hope I will finally receive a email back from the practise and manager personally.

• 

  Louisa Cuthbert

  Google · 24 February 2026

  We signed up with PP around 2 years ago when I first picked up my dog. Every visit the receptionists were unwelcoming, ignored you to have their own conversations and were point blank rude when they did eventually communicate with you, minority of the time in a sarcastic or patronising tone. I also attempted to change my email address as the one they had on the system was no longer in service and I didn’t have access. It took 3 occasions and still to this day has not been resolved!! I also had similarities when I moved address. They also put another dog onto my account and I was then receiving communications for - this was not my pet!! Recently, I have moved to another vet practice despite PP being walking distance from my house. The service was awful, some of the vets are okay but depends who you get as it isn’t always the same vet. And, with the reception staff being the way they are I didn’t want to step foot back in the practice. I have since been called by the same reception team insisting I owe money. This was for a direct debit I signed up for and asked to be cancelled after the first year as we didn’t make use of it. When it come round they renewed it, even tho I asked for it to be cancelled and gave me no choice and had to continue paying. Recently as I have more practice they are now saying I owe money for the same direct debit as I cancelled early (even after expressing I didn’t want to renew) This information was given to me in one phone call, to which they stated they had sent emails and letter… none of which I had received as they were STILL sending to the wrong addresses!! I have tried on numerous times to speak to a manager but she is never available and there is no way of making contact. I have since received a call where the rude receptionist stated they will be taking the £20 to a debt collection agency if I don’t pay in the next hour. I received my first letter 2 days ago stating I had 7 days to pay! At this point I’m left with no choice but to share my frustration and such negative experiences. I have no issue with paying the £20 - but absolutely want my complaint taken seriously but someone. As the manager doesn’t seem to care!!

• 

  Rosa Pui

  Google · 20 February 2026

  I am incredibly grateful to Dr Louise and her team. When my cat Den Den suddenly developed breathing difficulties, Dr Louise acted quickly, made a clear diagnosis, and provided the necessary injection treatment without delay. Her communication was clear, calm, and reassuring throughout. She acknowledged my concerns and handled the situation with confidence and composure, which gave me great confidence in her care. On a stormy evening, having such dedicated care in Milton Keynes was truly a rare and wonderful veterinary experience. Thank you so much！

• 

  Jamie-Lee Defty

  Google · 31 January 2026

  I have to comment how wonderful this vets have been. We were recommended by a friend and have been so impressed. One of our dogs is a rescue and came to us with such a phobia of vets and any sort of cage/ crate. The vets here have worked so hard with us in building up his confidence- he actually wags his tail when he sees Hannah! We’ve got him to the point he will happily be examined and even had his ears inspected- something in 6 years of having him has been impossible. Whilst Hannah has been off he has needed fairly substantial surgery. We were given an extremely thorough run through of pricing, were completely involved in all decision making, taking his behaviour, fears and ahe into account. There was no ‘upselling’ or bullying us into anything - with the recent media scares this was something we were concerned about; and we had all the time in the world for an in depth discussion. They could not have taken more care of him, he wouldn’t stop crying so a nurse sat with him the whole time! And we were kept up to date and collected him as soon as was safe. When I came to pay the bill I asked the (always lovely) lady on reception if the price was correct as it was less than half the quote! The vet herself came out to explain that the surgery was more straightforward than expected and so didn’t take as long. We had discussed all sorts of ‘extras’ to take into account worse case scenario as of course they don’t know what they will find until they get in there; as such the end bill worked out to be substantially less. Something we would never have been aware of and they could have charged us the quoted price without any quibble from us - we thought it was a good price anyway! We’ve had nothing but fantastic experiences here and with a troubled dog that’s not always the case. Thank you for being so open and honest with pricing and being so caring to both dogs (and, at times, their emotional parents!)

• 

  Heidi Davis

  Google · 11 September 2025

  Outstanding - Louise is the most amazing person … not just a vet .. the most personable vet I think I have EVER had the pleasure to meet …. My dogs would not be in better hands … we could not recommend more highly to look after my favourite fur boy 🐶 xx

• 

  ann james

  Google · 12 July 2025

  Pet Practice have looked after our dogs for a long time now, first Hamish and now Ted. They are wonderful. A great team and so caring. Thank you all.

Is this your veterinary practice? Claim your listing to manage this page yourself.