Blue Cross - Victoria Animal Hospital

Reviews of Blue Cross - Victoria Animal Hospital

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  Ellie Gleed

  Google · 3 May 2026

  I thought blue cross was a good vet up until my dog passed last month. I would not recommend nor will I ever use blue cross as a vet ever again if I ever become an owner to another pet in the future . My dog Leo was neglected, my dog was presenting signs of not being well, which made me take him to blue cross, I got him to blue cross Victoria to be helped and the receptionist miss critical life threatening signs and within 30 mins of being there my dog passed away in the receptionist area. By time I got him in the consultation room it was too late he his heart had stopped. However they did try to resuscitate him. However in the 30 minutes of waiting There was no staff to be seen or be able to call for help. This is a massive red flag! If the lady didn’t come out after seeing the client I would of been left with a dying dog, I came out out of hours as it was an emergency and paid a fee for my dog to be seen but my dog sadly passed away before he could get the help he needed.I will never know if he could have live or still passed away if they had just seen him and didn’t missed the critical life threatening sign and got him into surgery. They waited until his heart stopped which would give him a 0% survival rate, He was 6 years old blue staffy. They didn’t give him an even fighting chance and missed critical life threatening signs and the receptionist claim he has pink gums and “responsive” when infact they was white, his eyes were dilated and he was panting very badly. He couldn’t even walk and he wasn’t a dog who had issues with walking, he was very active, I knew something was wrong because I had him in my daughters pram. I had to take him out of the pram as I could see he couldn’t breathe properly. In his last moment he was pooing in the receptionist area and then laid on the floor. I believe he actually passed away while waiting in the reception area, but the vet lady only realised when I put him on the table that he heart had stop, never would have I expect that to happen I was told he was okay, I didn’t even properly realise what was going on as I was told his was ok when I first entered blue cross, I just wished I advocated for him and not take the lady word for him being okay. Anyone who reads this, please if you think ur dog is dying , please speak up for you pet, makesure your voice is heard, and make sure u scream for help if your ever in that situation alone in the reception area,I would never recommend this vets ever. Leo was my companion my bestfriend and now his gone my life is incomplete without him. I just want to make other aware of this as I had my response back from the vets and they are apparently going to make a.” Change” so this doesn’t happen to another owner.i will be seeking legal advise about this. Leo was loved by many, even strangers and he has left a massive hole is so many people are upset with what happen to my poor Leo.

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  Layloo

  Google · 25 March 2026

  Had a great experience last week at Victoria Blue Cross. I brought in my cat, Scrapps, to be checked out because he was losing his fur due to an allergy. He was examined by Alex and another vet (I forgot his name, he has long hair!) and they really took the time to understand his medical history, examine him and come up with a plan going to help his allergy going forward. Thanks to you both. The receptionist team and dispensary team were helpful as well! Thanks to all.

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  rugma madhavan

  Google · 10 March 2026

  Blue cross is a crucial and critical organisation, both our pets, a cat and a dog are registered here. The staff have always been wonderful and caring and loving towards the animals that are brought here. Their combined compassion, knowledge and experience always puts my mind at ease when our pets have a checkup or appointment. We have been registered at really expensive vets before who didn’t catch the issues our pets had and brushed them of as everything to be completely fine or it would be the contrary where we would go in for a simple reason and would get a huge bill to for unnecessary medicines or tests, which makes it so hard to trust your loved pet families lives in such vets hands, finding and being able to register our pets at blue cross has put our minds at ease.We trust the staff and vets here and it decreases our stresses so much when it comes to the wellness of my Luna and Keira.

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  nanny jan

  Google · 3 March 2026

  Purrfect thank you for being so kind and caring our Domino was a little worried but you treated her beautifully hopefully we won't need to come again.. but if we do we know the best place for our kitties 😸 💕

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  Jules FG

  Google · 22 January 2026

  Very good service. Quickly seen to. Very friendly staff and doctors. Doctor spent time showing me the X-ray of my cat and explaining the problem to me. She was very gentle with the cat and was professional and knowledgeable. Prices are very reasonable. I really hope the Blue Cross stays. Great Service.

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  Melissa G-O

  Google · 30 December 2025

  For the most part I have good experiences at blue cross. But sadly my cat died on Christmas Day, I was completely heartbroken. I knew this day was coming soon as she died at 16 but it was still hard. One thing I really didn’t appreciate, and I can understand it’s Christmas Day so potentially they’re trying to keep their spirits up, but whilst I’m explicitly crying and devastated, kissing my cat goodbye, right beside me in the same room, the nurses/doctors were giggling, laughing about their own jokes, and I didn’t say anything as I’m too distraught and also didn’t want to make a scene but I did keep thinking like can’t you do that outside of the room? Like why beside me whilst I’m crying? I felt it was unprofessional and lacked a little care and sympathy. It’s one of the reasons why I went with a different cremation company that was 24/7 and picked her up the very next day instead of the recommended company that would have picked her up a week later. I didn’t want my dear cat to be staying there for too long. I will say when they spoke to me directly, they were respectful and showed care but the moment I began to give my attention to my cat, kissing and crying, they would begin their side jokes again right beside me. The receptionist remained professional, attentive and sympathetic throughout and I really appreciate her. This was my first pet ever, and she died, and I’ve never had to experience this at a vet before, I hope they read this and have more care in the future. I’m not saying you can’t keep your spirits up and make jokes, but make them in private (time and place is key) not beside someone when they’re saying goodbye to their cat and clearly in distress.

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  Charles

  Google · 19 December 2025

  I recently came across a stray dog in Central London. The dog appeared to be a large breed, weighing approximately 25 kg and aged around 6 to 8 months. He was black and brown and temperament very boisterous. My first response was to call 101 for support. They referred me to the dog warden service. The dog warden advised me to secure the dog in a safe, enclosed area if I could do so without putting myself at risk, and informed me that only then could they collect the dog. I asked the call handler whether taking the dog to the Blue Cross was an option, as I was just around the corner, and they confirmed that it was. Had I believed the dog to be dangerous, I would have called 999. We arrived outside the Blue Cross, where staff scanned the dog for a microchip in order to make contact with the owner. The professionalism and strong work ethic of the staff member were outstanding. I believe it would have been overwhelming for the dog to go inside the vets due to the presence of other cats, dogs, and strong smells. The vet waited outdoors patiently, with a smile on their face, despite the rain, while waiting for the owner to arrive and collect the dog. Chillandchi

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  Cristina Nieto Molina

  Google · 12 December 2025

  Sadly an awful experience. I took my old cat to revision because I noticed he was acting weird. After being seen and taken a blood and urine samples on Monday, the laboratory called me on Wednesday to communicate the cat has thyroid and I had to collect medication for him. I went same day and I gave the cat his medication. However he didn't improve not even a little, so I called to the emergency number, on Thursday morning, explained the situation, and I asked for an appointment for a same day as matter of urgency. The kid that was at the phone said that wasn't possible, and he only offered me a vet call next day evening, also I had to paid for the consultation. Sadly during the night I had to see how the cat suffer, and I see him exhale Friday morning. He suffered, he couldn't find peace that night. I feel responsible but I really would have appreciate if someone have heard that was an emergency. I explained the cat wasn't look good at all, and I was worried, and I need it a vet appointment. Also I believe the cat didn't get the right diagnosis from first day and then their "emergency number "clearly doesn't know what's an emergency. I just wanted to prevent people and get a second vet opinion if you belive your pet is sick and don't trust completely their first diagnosis. I truly thought they knew, and i trusted but I am sure the cat has more conditions, not only the thiroid. ( the cat it was a stray cat that I took in home) I know this is a charity, but I think they should care a bit more a the patients, the pets. I would have preferred to put down my cat instead of seeing him suffer as he did. That will break my heart forever.

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