Ashfield House - Byron

Great vets staff are friendly and helpful recommended!

I have my dogs registered here and they are amazing. My daughter’s dog was seriously ill recently too and they went above and beyond so her dog made a full recovery against the odds. I volunteer for a rescue so experience a lot of vets, and can honestly say they are one of the best in the country.

I’m so happy we switched over to this practice. Had a very scary experience last year with our cat and they took amazing care of her, saved her life. We went earlier this week for routine health checks and they’ve now changed their payment plan to include more stuff such as a consultation and discount for blood tests! Vet Ben was brilliant and managed to vaccinate our scared dog without her even noticing! Thank you ☺️

I had to take one of my dogs in as an emergency with a possible broken bone, the Byron practice were great but unfortunately there was only one vet in that day so they gave her meds and sent me to the Long Eaton practice. Arrived at the Long Eaton practice, I cannot complain about the treatment they looked after her well, the staff here were also lovely and friendly and informative. I received a large bill to find out her leg / foot is severely bruised and not broken, not a problem I expected it paid it and left happy. I made an appointment for a few days later before leaving for a check up as the vet requested, didn't query it as it's standard after treatment that they follow up with a check up done it many times before. We went for the check up she was seen quickly, I was asked if she was ok, which she was and he looked at her leg without touching her. We were in there probably 2-3 mins at most. He told me to make an appointment for the following Monday, which this time I didn't as I didn't think it was necessary and would ring to make one if I was concerned as she was already like nothing happened other than being a little tender, now I am glad I didn't. Two weeks later (Today) I get an email with a statement no biggie my horse vet sends them out periodically. I glance over it to see I have been charged for the follow up £45. I rang and apparently they charge for all visits regardless. This is new to me I've had and have a lot of animals of all types made many visits to various vets and have never been charged for the follow up visit, never. I've quizzed a few of my friends and none of them have ever experienced a charge for a follow up visit before. I honestly feel while I have no complaints about the care of my dog, and the staff being lovely and friendly, I was seriously unhappy with this charge, I felt it was just a way to make more money. I'm so glad I didn't make the third visit. I don't think I will use them again unfortunately.

We lost our beloved Goldendoodle Harley two weeks ago. We are absolutely devastated. We had him cremated so he could be with us all the time as he was happiest being with us although I think we probably came second to his numerous ball’s that he liked to collect on his outings. I would like to say a big thank you to Ann for her words and kindness. The sympathy card was very much appreciated and beautiful words hand written. Thank you so much to all at Byron Vets xx

Lovely staff all the time in the world for you thoughts and concerns, always make you feel welcome and listen to your concerns. They did a lovely job of looking after our fur baby when she was very ill and needed 25 hour care all over Christmas.