About PDSA Pet Hospital - New Cross
PDSA Pet Hospital New Cross is a charity that helps pets in need by providing free and low cost veterinary treatments and medications for eligible pet owners.
To qualify for PDSA support you must be in receipt of benefits and live in the postcode catchment area of a PDSA Pet Hospital or Pet Care Scheme practice
Pet Hospitals provide free and low cost veterinary treatments and medications for eligible pet owners.
Pet Care Scheme practices offer eligible pet owners access to low-cost treatments.
PDSA Pet Hospitals
Free Service
To qualify for free treatments and medications, you must live within the postcode catchment area of one of our Pet Hospitals and be receiving at least one of the following benefits:
- Housing benefit (means tested)
- Council tax support (means tested)
- Universal credit with housing element The Free Service is only available for one pet per household. Any additional pets can be registered for the Low Cost Service.
Low Cost Service
To qualify for low cost treatments and medications, you must live within the postcode catchment area of one of our Pet Hospitals and be receiving at least one of the following benefits:
- Child tax and working tax credits
- Universal credit without housing element
- Pension credit
- Income support
- Job seekers allowance
- ESA – (Income Based Only) Employment Support Allowance
- Personal Independence Payment (PIP) / Adult Disability Payment (ADP)
- State retired pensioners who are householders living in council tax bands a – d The low cost prices are typically 20% to 30% lower than private veterinary practices. This can vary, depending on the treatment. There is no limit to the number of pets you can register for the Low Cost Service.
Pet Care Scheme
If you do not live near one of our Pet Hospitals, but you are receiving benefits, you may be eligible for our Pet Care scheme.
The Pet Care scheme is run with partner veterinary practices, allowing you to pay a small monthly amount to get access to low-cost treatments for cats and dogs, along with other help to keep your pet healthy.
To qualify for Pet Care Scheme you must live within the postcode catchment area of a participating practice and be receiving at least one of the following benefits:
- Housing Benefit
- Means-tested support with Council Tax
- Universal Credit with Housing Element
- Rate Relief (Northern Ireland only)
To find out more contact your local PDSA branch.
Part of PDSA
Animals we care for
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Cats
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Dogs
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Small Mammals
Facilities
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Client car park
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Disabled public access
Opening hours
- Monday
-
- 8am – 6pm
- Tuesday
-
- 8am – 6pm
- Wednesday
-
- 8am – 6pm
- Thursday
-
- 8am – 6pm
- Friday
-
- 8am – 6pm
- Saturday
- Closed
- Sunday
- Closed
Reviews of PDSA Pet Hospital - New Cross
Based on 5 reviews
- 5
- 60%
- 4
- 20%
- 3
- 0%
- 2
- 0%
- 1
- 20%
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Georgina Passmore
Google 18 February 2026
The staff where really friendly, and I love seeing the animals in the waiting area, I was only there to pick up medication for my mums dog but I think this place does amazing work
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Joseph S
Google 24 January 2026
Lovely staff who do a hard job under a lot of pressure. The discounts they provide are really worthwhile if you qualify and are financially struggling.
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Lunah Silver
Google 24 January 2026
Lovely vets... Good service and follow-up. Glad we found them! My dog doesn't usually like being at the vet but she was calm and comfortable with their gentle friendly manner
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Eri H
Google 31 December 2025
I am writing this with a broken heart after losing my beloved dog, Bubbles, following her surgery at PDSA New Cross. She had surgery on Monday 22nd and at first seemed to be recovering, but a few days later I became very worried because she didn’t look well. On Saturday, I called the clinic distressed and explained that something felt seriously wrong. Instead of being seen or offered urgent help, I was told to give her more paracetamol because she “might be in a little pain” and to wait until Monday. By Sunday, Bubbles had lost her sight completely. On Monday she was deteriorating rapidly — clearly unwell, distressed, and struggling — yet we were still not offered an emergency appointment. We were told to wait until Tuesday for a phone appointment, which never even happened. On Tuesday evening, Bubbles worsened further and we had to let her go because she was in so much distress. Losing her in this way has been devastating, and I truly feel that our concerns were not taken seriously and that she did not receive the urgent care and compassion she needed. I understand that charities and veterinary services can be busy and under pressure — but when an owner repeatedly phones in fear that their pet is declining, they should be listened to and assessed promptly. I will always wonder whether Bubbles might still be here if help had been offered sooner instead of being told to wait. Based on our experience, I sadly cannot recommend PDSA New Cross. The level of care, urgency, and communication we received in Bubbles’ final days was not what any animal or family deserves. I would strongly advise others to think very carefully before trusting this clinic with their pet’s care. Rest in peace, Bubbles 💔
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Recites Reflects
Google 30 August 2025
Amazing service, caring and very friendly. My cat was in so much pain, we called these vet and they promptly gave us an appointment on the same.day. then sent us to sidcup vet, due to more check up kept my cat there one night. Took amazing care of him. We appreciate it. My pet did pass away 2 days after, but what new cross pdsa did for him I will always remember, Thank you.
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Common questions about PDSA Pet Hospital - New Cross.
What pet owners typically ask before they call.
- Where is PDSA Pet Hospital - New Cross?
- PDSA Pet Hospital - New Cross is a veterinary practice in Lewisham, Greater London. The full address, phone number and opening hours are listed on this page.
- Which animals does PDSA Pet Hospital - New Cross list care for?
- PDSA Pet Hospital - New Cross lists care for Cats, Dogs and Small Mammals. Call the practice to confirm current clinician availability for your pet.
- How do I book an appointment with PDSA Pet Hospital - New Cross?
- Call the practice directly using the phone number on this page. Online booking through Vet Verified appears here when the practice switches it on.
- Is PDSA Pet Hospital - New Cross listed on the RCVS register?
- Every practice on Vet Verified is cross-checked against the Royal College of Veterinary Surgeons' public register. Verified practices carry the verification mark beside their name.