Village Vet St Albans

Reviews of Village Vet St Albans

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  Gill Clayton

  Google · 20 May 2026

  Amazing vets. So kind to Stanley when he needed treatment. The staff are lovely and even phoned the next day to see if Stan was okay. At our previous vets Stan was always panting and tense when we went into the practice. When we went to Village Vet St.albans Stan was so calm and relaxed. Lovely people. Thank you so much.

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  Mary Williams

  Google · 17 April 2026

  I feel very dissatisfied with our visit to this vets. My dog had a seizure on a Saturday night and this was the only vets near us that was open. When we got there the vet asked us to bring my dog into the room to check him over. I had to stay and give my details to the receptionist which wasn't going in the system so was taking a while, my daughter and son who were visibly upset had to take our dog in, the vet was asking questions that my children didn't really know the answers to. When I finally got into the room the vet was just picking my limp dog up and showing me that he had lost control of his legs (something I already knew as this is why I came to the vet) The vet told me he had not had a seizure as he wasn't showing signs that he had had one! I told him I know what a seizure was as my last dog died in my arms from one! The options were they keep him overnight or we take him home and "see how it goes" All the time the vet was just picking my dog up and down and leaving him in a heap on the side. I felt the vet couldn't get is out of there quick enough. There was no comparison and zero thoughts on what he suspected the cause of seizure. Cost £230 and we was in with the vet all of 5 minutes and leaving not knowing if our dog would even survive the night. I was not leaving my dog with the vet from by the way he was handling our dog. We've since found out our dog had a stroke and all the symptoms were clear so should have been spotted. Would not use again I'm afraid.

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  Racheal Migliaccio

  Google · 11 March 2026

  I had to use this practice as an emergency service when my beloved dog was sadly dying. Unfortunately, what followed was one of the most distressing experiences I have ever had dealing with a veterinary practice. After my dog was cremated, the practice lost her ashes. When I raised this with the practice manager, it was dismissed as a “miscommunication.” I was also told that drivers collect ashes and medication without properly logging what has been taken, and that these items can be left in vehicles overnight. I found this deeply upsetting and completely unacceptable given the sensitive and irreplaceable nature of what was being handled. Losing a pet is already heartbreaking. Having to chase a veterinary practice for answers about where your pet’s ashes are only adds unnecessary stress and distress at an already difficult time. Throughout the process I felt the situation was not treated with the seriousness or empathy it deserved. The practice eventually offered a partial refund as a gesture of goodwill, however it took over 12 weeks for that refund to actually be processed. Based on my experience, I would not recommend this practice. I hope they urgently review their procedures for handling pets’ remains and ensure proper tracking and accountability so that no other owner has to go through this experience.

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  Bernadette Sullivan

  Google · 26 February 2026

  Everyone at Village Vet including vets nurses and reception/admin staff are always so kind, caring, thoughtful, understanding, informative and treat us and our pet dog Harvey with such care and respect. We have always had the best advice and treatment for our dog.

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  Raju Rahman

  Google · 16 January 2026

  I am extremely dissatisfied with the service I received. The staff showed a complete lack of intelligence, compassion, and care for animals. They attempted to push euthanasia for my pet cat without properly explaining the situation, offering alternative treatment options, or suggesting the best next steps. Instead, I was quoted an extortionate amount of money and told that if I couldn’t afford it, the only option was to put my cat down. There was no sympathy, no concern for my pet’s wellbeing, and no effort to help. The attitude was cold and dismissive, as if my cat’s life had no value. I was even told my cat would die anyway. Thankfully, I took my cat to a private animal care provider elsewhere in Marlow. They were professional, caring, and knowledgeable. They clearly explained the available treatment options, offered a payment plan, and provided much better care. As a result, my cat is now much happier and doing far better. Avoid this place

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  I do Like to be beside TheSeaside

  Google · 22 December 2025

  Over the past 33 years we’ve had five dogs, and moved to this vet with our latest rescue. This is, without question, the best veterinary practice we’ve experienced. Booking appointments online is straightforward, and every member of the team is friendly and welcoming, always taking extra care to help our rescue dog feel comfortable, especially on arrival. During the first year we have also needed the emergency service, which was handled quickly and professionally during the night. At each visit we feel heard, and the vet takes time to explain everything clearly without ever making us feel rushed, also taking time to put our pup at ease too. We’re part of the Pet Health for Life plan scheme and feel it offers real value for money. Most importantly, we always feel confident that our dog is in safe hands—and she actually seems happy to visit, which makes the whole experience calm and stress-free. I wouldn’t hesitate to recommend this branch; the team consistently goes above and beyond. Our most recent visit was with Jenny - we were really impressed with her knowledge & understanding, she was friendly & professional too 10/10

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  Colin Winterburn

  Google · 17 November 2025

  Both professional and compassionate, our beloved dog was desperately ill, and we found the Village Vets on a Sunday. Exactly what you need in trying times, caring but honest about the outcome. Thank you for your empathy and compassion, it was greatly appreciated.

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  Alison M

  Google · 3 May 2025

  I can't fault them. They managed to register and fit my cat in late on a Saturday afternoon before they went in to out of hours. The vet was wonderful and explained everything including payment and claims. Etta is now with them overnight after breaking a toe (of all things lol) and they have updated me as promised. I have been looking for a good vet since moving here not too long ago. We will be staying.

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