Rosemullion Veterinary Hospital Falmouth

Popped in yesterday whilst on holiday as the pup had a tick right on her eye lid and we were comfortable removing it ourselves (she wriggles. A LOT!). These guys had us seen and back to our fun again within 30 minutes, no appointment beforehand. I forget the name of the lady that seen us but she was lovely, I'm sure the rest of the team are just as great as well!

I cannot say enough wonderful things about Rosemullion Vet Hospital. During a really difficult time for us, they have been nothing short of incredible — a true source of comfort, support, and unwavering kindness. From the moment you walk through the door, you are met with warmth, compassion, and a genuine sense that they truly care. My dog Presley was referred there to see the eye specialist, Jen, and that experience alone exceeded every expectation. Every single member of the team is kind, caring, sympathetic, and always welcoming. You can feel that the animals are their number one priority, and they go above and beyond to make sure your furry family member is safe, comfortable, and receiving the best possible care. Jen is extraordinarily talented at what she does. She was both a breath of fresh air and a huge sense of relief all at once. From the very first appointment, I knew Presley was in the best hands, and I trusted her completely and wholeheartedly. That level of confidence and reassurance is priceless when you're worried about your pet. Jen consistently went above and beyond for my dog and I'll forever be grateful and never forget her hard work, dedication, commitment and care. The most incredible woman ever. Rosemullion Vet Hospital truly stands out to me as the best veterinary practice we've ever dealt with in Presleys 16 years. Their urgency, dedication, compassion, and expertise are unmatched. I am so incredibly grateful for everything they’ve done for us, and cannot recommend them highly enough.

My cat was referred here for a non-healing corneal ulcer after I changed vets because her usual vet was giving inappropriate treatment for 8-9 weeks and her eye was getting worse, not better. I was prepared for an operation and her possibly having to lose her eye. Thankfully, the new vet referred me to Jen Hicks, the ophthalmologist, at Rosemullion. This woman is amazing! Her knowledge and expertise is exceptional. Her initial examination of my cat was so thorough in every way and she explained everything to me in detail. She clearly cares about the animals she sees and worked out a plan that was in the best interest of my cat who has CKD whilst checking that the regime was possible for me to adhere to as it involved frequent administration of eye drops. After just 3 days, my cat's eye was looking better already and at my follow up appointment 2 weeks later, Jen confirmed the cornea had healed and little to no further treatment was needed. I can't express how relieved and delighted I felt. My cat is 16 years old and I really didn't want to pur her through an operation. If any of my pets suffer eye issues in the future, I'll be going to Rosemullion as my first point of call! I'd also like to thank the particular receptionist I saw on two occasions, I didn't get her name but she has a daughter with the same name as my cat and she was so incredibly kind and helpful x

Rosemullion has been amazing with us. Paul was our vet for our whites tree frogs and helped us with severe illness. I truly believe without his guidance and constant support overtime they wouldn't have recovered as well as they did. We couldn't thank him anymore for his kindness, professionalism and patience to my many many questions 😅 we're more than happy with this practice and knowing they're in safe hands 💚

I visited today with my border collie. I was offered an appointment very quickly when I contacted the practice with a concern. When I arrived, the reception staff we're friendly and helpful, I would especially like to point out head receptionist, Claire, who showed amazing care and attention from the start. She was extremely kind to my nervous collie and offered brilliant advice about the services they offer the support dogs with anxiety visiting the vets, she is an asset to the Rosemullion team.

We had to bring our beloved pet of 13 years to the vets after she became very poorly and we sadly had to have her put down. The care we received in such sad and unexpected circumstances was brilliant, all the team were caring, professional and considerate and even sent a handwritten card in the post to us, which meant the world. We’re so grateful for the team there and showing so much kindness in such a sad moment. Thank you all again x

absolutely brilliant experience today bringing my frogs to be looked over by Paul, he is extremely knowledgeable and so gentle with my little ones. it can be hard finding the right exotic vets but after today I feel assured that great help and advice is only a phone call away. the Reception team is warm, wonderful and kind. can't recommend enough for other frog parents!

This is honestly the best veterinary surgery I have ever been to! It says a lot that I choose to travel all the way from St Austell with my 2 little tortoises to see the incredible exotic vet Paul! From the moment you walk in the door you are greeted with a smile! The reception Team are always so helpful, attentive and nothing is too much! It makes such a difference! When I first rescued my 2 little shell babies they weren’t in a great condition! The vet Paul has been so reassuring, kind and has really given me the confidence to be the best tortoise owner possible! There have been a couple of occasions where I have felt that he has gone out of his way to help, even doing a telephone consultation and sending me medication in the post to prevent stressful travel for them! I have been to lots of other places with my other animals and have always felt like I’ve been ripped off, however I have never felt like that with rosemullion! In fact it’s always been the complete opposite, they have never done anything that wasn’t needed just for the money and have always been really clear that it’s probably not needed and it’s just throwing money away! The prices are amazing, especially for the level of care and time given!! I went for an appointment last week to discuss hibernation, as it’s the first time Paul spent time talking me through each step and simplified it! Giving me the confidence needed to go through with it! He normalised my anxiety and understood! I can’t thank you all so much! You have literally helped me create the best life possible for my animals!

So expensive it’s unbelievable. I have taken my pets to Rosemullion Falmouth/penryn for over twenty years. When the loveliest most experienced vet retired, we left. Care has taken a turn which prioritises money over care of people & their pets. It’s very disappointing, eg: consultation fees for every flea dispense, not simply yearly check as used to be standard in the past. Conversation at the front desk in Falmouth for anyone needing sensitivity, privacy is not prioritised & ridicule for anyone needing to split payments are refused. I’ve overheard anger from senior staff and breaches of confidentiality regularly. I tried once to host a community donation fund to support anyone locally struggling to pay fees & it was declined by head practitioner. I’ve held senior healthcare jobs & still couldn’t afford vet fees. In the end, I now take my pets elsewhere. It’s a shame, they used to be great, since they expanded I cannot recommend them at all, not unless you are desperate without any other option for your animal.

The 24 hour practice misdiagnosed my dog with a muscle strain and fortunately through a second opinion from my regular vets practice my dog is now recovering from what was clearly a vestibular incident. The vet did not check my dogs eyes or ears and we reported this mistake to the practice. Whilst I appreciate the vet wouldn't have deliberately given the wrong diagnosis the mistake meant my dog was given medication she didn't require and we will never know if she could have benefited from the correct medication sooner. We have been told it takes 20 working days to get a response to a complaint. I am hoping this review might make a difference to the response times and to alert the vet of their mistake sooner to prevent this happening again.