Rosemullion Veterinary Hospital Falmouth

Reviews of Rosemullion Veterinary Hospital Falmouth

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  charlotte sims

  Google · 15 December 2025

  I visited today with my border collie. I was offered an appointment very quickly when I contacted the practice with a concern. When I arrived, the reception staff we're friendly and helpful, I would especially like to point out head receptionist, Claire, who showed amazing care and attention from the start. She was extremely kind to my nervous collie and offered brilliant advice about the services they offer the support dogs with anxiety visiting the vets, she is an asset to the Rosemullion team.

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  Howard Brazier

  Google · 30 November 2025

  The 24 hour practice misdiagnosed my dog with a muscle strain and fortunately through a second opinion from my regular vets practice my dog is now recovering from what was clearly a vestibular incident. The vet did not check my dogs eyes or ears and we reported this mistake to the practice. Whilst I appreciate the vet wouldn't have deliberately given the wrong diagnosis the mistake meant my dog was given medication she didn't require and we will never know if she could have benefited from the correct medication sooner. We have been told it takes 20 working days to get a response to a complaint. I am hoping this review might make a difference to the response times and to alert the vet of their mistake sooner to prevent this happening again.

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  Jamie Hearley

  Google · 20 September 2025

  We had to bring our beloved pet of 13 years to the vets after she became very poorly and we sadly had to have her put down. The care we received in such sad and unexpected circumstances was brilliant, all the team were caring, professional and considerate and even sent a handwritten card in the post to us, which meant the world. We’re so grateful for the team there and showing so much kindness in such a sad moment. Thank you all again x

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  kirsty

  Google · 2 May 2024

  absolutely brilliant experience today bringing my frogs to be looked over by Paul, he is extremely knowledgeable and so gentle with my little ones. it can be hard finding the right exotic vets but after today I feel assured that great help and advice is only a phone call away. the Reception team is warm, wonderful and kind. can't recommend enough for other frog parents!

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  Rachel Battleday

  Google · 3 October 2022

  This is honestly the best veterinary surgery I have ever been to! It says a lot that I choose to travel all the way from St Austell with my 2 little tortoises to see the incredible exotic vet Paul! From the moment you walk in the door you are greeted with a smile! The reception Team are always so helpful, attentive and nothing is too much! It makes such a difference! When I first rescued my 2 little shell babies they weren’t in a great condition! The vet Paul has been so reassuring, kind and has really given me the confidence to be the best tortoise owner possible! There have been a couple of occasions where I have felt that he has gone out of his way to help, even doing a telephone consultation and sending me medication in the post to prevent stressful travel for them! I have been to lots of other places with my other animals and have always felt like I’ve been ripped off, however I have never felt like that with rosemullion! In fact it’s always been the complete opposite, they have never done anything that wasn’t needed just for the money and have always been really clear that it’s probably not needed and it’s just throwing money away! The prices are amazing, especially for the level of care and time given!! I went for an appointment last week to discuss hibernation, as it’s the first time Paul spent time talking me through each step and simplified it! Giving me the confidence needed to go through with it! He normalised my anxiety and understood! I can’t thank you all so much! You have literally helped me create the best life possible for my animals!

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