Vets for Pets - Rugby Central

Very disappointing experience with our hamster Mimi. Mimi was taken to the practice suffering from diarrhoea, dehydration and clear signs of deterioration. Despite this, a costly dental procedure under anaesthetic appeared to take priority over stabilising her condition first. In total, we spent around £250 on consultations, treatment and procedures, yet the main clinical focus remained on tooth burring rather than properly addressing the ongoing diarrhoea and rapid decline in her health. The responses we received afterwards were highly defensive and based largely on assumptions rather than confirmed diagnosis. Even after Mimi sadly passed away only days later, the practice refused to acknowledge that the treatment approach may have been incomplete or that different priorities could have been considered. We understand that small animals can be difficult to diagnose and we never expected guarantees. However, we did expect better clinical judgement, clearer communication, and some degree of accountability throughout the complaints process. Unfortunately, based on our experience, we would not trust this practice again with a vulnerable small animal.

Went to microchip my cat. They charge a consultation fee of almost £60, which was unexpected - I went in expecting to pay £30. I had checked the price a few times and each time they only said £30. Plus - they did not actually register the microchip! They took all the details and said to expect an email to confirm registration, which never came. When I called the tracer company, they said the vet did not register the chip. Classic great service we've come to accept as the norm.

Scandalous Rip Off Company. £84 for eye drops, totally and utterly disgusting

Amazing practice. So kind and caring. I would highly recommend to anyone. The service we have received has been exceptional and consistent. They show a genuine interest for all our precious pets. At difficult times their compassion has been overwhelming. We can’t thank you enough!

We've been using this vet for almost 5 years now and despite moving further away we decided to continue to use this branch as the care we've received has always been amazing. Our first cat got cancer and unfortunately we didn't have insurance for however the practice treated us with care and understanding to do everything they could to support our cat with treatments we could afford. Sadly she didn't make it despite their faultless efforts. After a few years we eventually decided to adopt again and more recently had to visit due to an illness. Again the same care and attention, this time we a cat back to full health which we're so thankful for. A special shout out to Marcin who has been our primary vet on many occasions, he's always brilliant and shows a clear care for the pets he's caring for. You'll never be pressured to spend money on a treatment that's not required and you'll always know your pet is in safe hands coming here.

If you really care for your pet, then DO NOT take them to Vets 4 pets rugby. They don't seem to care about pets. Some vets are rude and don't seem to have a clue what is wrong with the pet. Fairly simple problem we had with our kitten could have been resolved quickly, but after 3 visits with these, made it much worse where they prescribed calming drops, instead of laxative. They offered expensive tests and surgery for around £3000, where survival chance for the kitten would be 50/50. He was just constipated. As this made no sense, we went to seek help to different vets in the area. They treated the kitten with care and instantly had diagnosis and treatment plan which worked. Avoid Vets 4 pets rugby! There are way better vets in the area.

I took my cat for a vaccination and for a small checkup, which we have done yearly and we never have to pay extra. This usually costs £62 and then extra for any medication. When booking this, we were promised it would be £62 again. We had the vaccination and the small checkup, but when I went to pay they told me it had come to £117. When I challenged this, I was told that there is nothing they can do, so I asked to speak to a manager. I was then informed that a manager was not on site, which is bizarre and unprofessional. I have never had a problem with the surgeons, but the receptionists are generally rude, not very good at their jobs and can never seem to be bothered about doing anything to assist their customers. After being with this vet for the past three years, I think it’s time to move on to a place where they book in your appointments correctly and don’t overcharge you.