Donaldsons Vets - Thongsbridge

Very nice vets surgery with multiple consultation rooms. There's a small parking zone out the front but that doesn't bother us as we dont drive. It is on an infrequent bus route though. Staff are all very friendly and patient. I particularly like that they have separate waiting rooms for cats and dogs and provide calming towels to put over cat carriers. Its a very nice touch.

Recently had to have our little lady put to sleep. All the staff at Donaldson's were so nice , caring, patient and understanding during a very difficult time

I called here earlier this week about a wild rabbit that I'd found on the side of the road. It looked in pain, its breathing was shallow and it was shaking. There was no obvious sign of myxomatosis that I could see. I value every life as equal as my own, and I couldn't leave it to suffer. So I called this vets asking if they would take a look at it, all for the receptionist to say "the vet said leave it, it's probably just scared". At the time I accepted that as an answer. But honestly I find it disgusting that they didn't ask for a photo just to see it. I understand it is a risk to take in wild animals, but to be told "it's probably just scared" by supposedly a vet who has trained years to take care of animals, yet to not even bother to ask any questions or fit it in to be seen and taken care of makes me question the motives of someone in this industry. Because it's a wild animal and doesn't have a caring owner to pay a fee to be seen? It just gets left to suffer? Let nature take it's course, yes. But if you were found suffering on the side of the road, wouldn't you want someone to help you? Hope you take care of the animals you do see, I'd be worried taking my pets here if your diagnosis is "it's just scared"

Had to visit this vets because matt was there and he knows about ferrets .staff was really friendly and chatty on reception

Got an appointment in under an hour within calling and got treatment for my budgie, staff were really kind and helpful

. I've had a bad experience with another vets and I was really nervous about taking my bird anywhere. The vet was very caring and professional. The front desk staff was great too. Would I recommend 🤔. I certainly would. Independent vets are better in my opinion. They do care about the animals.

Always been pleasant when taking our dog, was only one minor point, one of the receptionist made me feel awkward in a way, walked past us and just felt like they looked us up and down even though I smiled, no smile just an off look, just looked like they had the hump, tried to smile twice at them and just got what felt like no interaction, a smile back, nothing just a stare and look away everyone else was pleasant said hello and smiled. I could be reading into it but got an off feeling from this person as if I had done something to upset them for no reason, sorry

We are away on holiday and the first two days we felt our lovely little (but mighty) chihuahua Nellie was off, so on recommendation of our campsite owner I made contact with Donald’s vets. We were were seen first thing and back at camp by 10am with some meds which picked Nellie right up, she had a temperature & clearly an infection in a bad tooth. (Not many want to go near that snippy knashers but the vet was very thorough!) We were able to enjoy the rest of our holiday Nels even had the energy to get excited at the sight of the beach and I couldn’t appreciate the kindness & support from all the staff! Note: The team had the notes to our vets back home within the hour and we will be having a follow up and dental as soon as we are back home!