AURA Veterinary

Reviews of AURA Veterinary

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  BRP

  Google · 21 May 2026

  Private medical care is never cheap, the same applies to Veterinary care for our beloved pets. Insurance does cover to a point and then you have to make a informed & balanced decision if you need to dig deep in your pocket to deal with the intricacies of your pet illness/injury. Aura is no different to any vets in this instance. What makes the difference with them is the care & attention they will provide to get your " loved one" better. We came to Aura as our local vet couldn't diagnose and therefore deal with our beloved cat. We were met & supported by a dedicated team who diagnosed Addison Disease, very rare in cats , and who tried their very best to save his life, but sadly we had to let him go eventually. I would like to especially mention Orianne who went beyond the call of duty to try and find to right treatment for him, as sadly the disease is so rare that there wasn't much studies/papers on it. She was totally determined to get him better and constantly communicated with us to talk about treatments/progress or not, always so caring. Laura & lucy were excellent too and so were all the reception staff. I will not hesitate to recommend Aura Veterinary to anyone as I believe them to be outstanding .

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  Marwa Alani

  Google · 24 April 2026

  I brought my cat, Bentley, to Aura for investigation and a biopsy after a period of ongoing gastrointestinal issues. Given Aura’s reputation as a leading referral centre, I chose to come here having been told and believing, that he would receive the highest standard of care during what was already a very distressing time. I am giving two stars: one because the clinical procedure itself was carried out, and one solely because of Megan at reception, who made a genuine effort to send me photos of him when he was kept overnight. This was despite me waking up before 6am to get him there for 8am, specifically so I could bring him home the same day. That small act of care did not go unnoticed. Unfortunately, the overall experience fell well below expectations, particularly given the cost and reputation. What was far more concerning was his condition when I collected him after the biopsy. He smelled foul, was visibly soiled, and his waste had been wiped and matted into his fur. He was clearly distressed. I had to take him straight from the clinic to a groomer to be cleaned his condition was so bad, which felt incredibly unfair on him after already going through a hospital procedure and a long journey. When I called to understand what had happened, I was met with a nonchalant apology and a sense of indifference, which I found shocking and disappointing. I found the staff to be inconsistent, some were fine, but overall the approach felt cold and transactional rather than warm or compassionate. This was surprising given how Aura is positioned and recommended. Bentley’s condition turned out to be tragically terminal, so the time I had with him was incredibly limited. Being told he was “stable” and therefore low priority resulting in him being kept overnight and effectively losing one of our final nights together is something I will always struggle to accept. I would encourage other pet owners to trust their instincts, pay attention to how both they and their animals are received, and take note of the level of care and humanity shown. While I understand they see many cases and cannot share the same bond owners have with their pets, I would not recommend Aura. I regret putting Bentley through additional stress for what I believed would be the best care, but ultimately did not experience. It simply wasn’t worth it, and I remain extremely disappointed.

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  George P

  Google · 17 February 2026

  I took my dog here late at night having been referred in an emergency. He was to be cared for and monitored overnight with the likelihood of an operation needing to take place the next day. The first impressions were a bit cold and unsettling. I found it quite shocking being asked for 50% upfront for a great deal of money. My main concern was the welfare of my pet and it does make you take a step back and ask the question “Are they going to care for my pet or do they just want his money?”. But at midnight and your pet is unwell, what are you to do? We’d been in such a rush it was lucky I had a credit card on me, especially as we’d driven from London. From then on then on things got a bit more human and caring. The operation went well. Initially I was shocked at a wound that was difficult to look at, but it healed beautifully. Especially as I did have a previous pet with the same condition whose wound did not look so grievous. But 3 weeks on it looks very well healed, surprisingly so. The contact was mostly good and we were well informed. However we did need some more advice, and consequently medication when a minor complication arose and it took 2 days and 3 phone calls to get a response, resulting in us not getting the medication for 4 days. Saying this, on the other hand we got a call from one of the vets (Mathis) at around 7pm on a Friday that our pet had the all clear for cancer, apparently they were just going to clock off but wanted us to know rather than waiting until Monday which was extremely thoughtful. In summary, I think once you get past the people with their handout which feels like some sort of ransom, the vets care for them very well, the operation went well, we were kept informed, all our questions got answered and the healing process looks very good.

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  Tilly P

  Google · 6 February 2026

  When we first got to Aura with our poorly little baby we were scared and a bit overwhelmed. The initial contact with the night team felt a bit cold to be honest and quite transactional. The best part is that our boy is now back home and healing well. A special thank to the surgeons that operated on him and kept us informed on his progress. Also Mathis was such a star and called us on a Friday evening after hours to let us know our boy was clear of cancer ❤️. Thanks Mathis for lifting a huge weight of our chest 🐶 from our whippet baby and his adoring family

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  Kelli Douglas

  Google · 22 January 2026

  We were referred for an internal medicine consultation for our dog and within 2 days we received 5 phone calls and 6 emails demanding £320 be paid well before the appointment. We were happy to pay a deposit to hold our spot but were told this is not possible. We felt that they were overly interested in the monetary aspect of securing a spot and not concerned about our pet or the fact that it is a lot of money for some people, especially in January. I explained that we had insurance as well and gave them the policy number to show them. Again was told abruptly that this is their policy and that was it. I called another well respected vet hospital in Marlow and they were very friendly and understanding and don’t demand an upfront payment prior to seeing the animal. I’m sure Aura is an excellent vet hospital but their finance dept felt aggressive to us which has caused us to go elsewhere.

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  lucy bennett

  Google · 19 November 2025

  This wonderful team saved our precious dog’s life last week. The facility itself is state of the art and we experienced such kindness, professionalism, care and outstanding communication from this skilled team particularly Mathis and Anna who operated on Bailey. Mathis looked after us amazingly from the moment we arrived until we could take Bailey home. We were so blown away by our experience at Aura at such a traumatic time. My words don’t do it justice. Thank you.

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  Angie Williams

  Google · 17 July 2025

  We travelled from North Wales to Aura when our beautiful cat was diagnosed with carcinoma. The care she received was superb. All the staff are friendly and empathetic. The specialist took the time to explain everything to us and give us all the options. Thank you to everyone at Aura x

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  David O'Shea

  Google · 21 April 2025

  We honestly can’t thank the team at Aurua enough for everything they did for our dog, Leo. From the very first consultation to the all-clear after his surgery, their care, communication, and kindness were faultless. Leo’s Journey: Leo is our 4-year-old Chug, and earlier this year, we discovered a lump on his prepuce. It turned out to be a cutaneous mast cell tumour. Understandably, we were worried, but once we were referred to Aurua, we felt confident we were in the right hands. Surgery & Timeline: The whole process moved quickly and smoothly. We had an oncology consultation on 12th March, and Leo had surgery to remove the tumour on 21st March. Everything went well, and he came home the same day. We went back for a follow-up and stitch removal on 11th April, and the recovery since has been brilliant no sign of the tumour returning, and Leo is totally back to himself. • 1st Feb: Initial diagnosis • 26th Feb: Fine Needle Aspiration • 12th March: Oncology consultation • 21st March: Surgery • 11th April: Follow-up & stitch removal • Now: Full recovery and no further issues Communication & Care: Every single person we dealt with at Aurua was lovely kind to Leo, and kind to us. He gets a bit nervous in clinical settings, but they were gentle, calm, and reassuring the whole way through. They kept us updated at every stage and always explained things clearly, without being overly clinical. We felt genuinely cared for. Cost & Insurance: We were quoted £5,000 to £6,000. The total bill for Leo’s treatment was £5,985.21. Our insurance (Animal Friends) covered £2,000 of that for the tumour, with a £99 excess. Aurua were brilliant in helping us handle the claims process, it was all clearly explained, and there were no surprises. Outcome:We’re so relieved to say that Leo is now cancer-free. He’s back to bouncing around the house and being his cheeky self. We couldn’t have asked for a better outcome. Final Thoughts:If you’re looking for a vet who’ll treat your pet like their own, keep you informed, and go the extra mile, Aurua is absolutely the place. They were amazing with Leo, and we’ll always be grateful for the care they gave him — and us.

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