City Vets - Kennedy

Reviews of City Vets - Kennedy

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  fraser jack

  Google · 21 September 2025

  Took my cat to city vets in march for his booster injection the place was like a building site took him back last week ( September) even worse with workmen and tools all over the place.My cat had an open sore on his leg which they didn't know what it was they gave me cream to apply I asked if it was dangerous because of the cat licking it to be told go to a pet shop they sell protective cones .I was charged £49 when I read the instructions for the cream it was for dogs only and no way to be used for cats .Raging is an understatement never take a pet there again . F Jack

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  P A

  Google · 14 June 2025

  We had a positive day with our dog here, we recently visited another vet who is mentioned in some negative reviews for here but our dogs behaviour there was very unusual, compared to his good behaviour here at city vets. We wanted to change vets due to peoples opinions on this vets and some negative reviews we have seen, but until something happens to us personally.. we wont try change again. I have experienced both vets and my preference is here. Here at city vets each staff member talked to our dog in a calming, friendly manner, even the receptionist did. He was nervous about going into the room with the vet but they didn’t force him into it and the vet actually came out to him. Communication is important for the owners but it is just as important for the animal who's seeking treatment (no one spoke to our dog in the other vets) The staff’s attitude here really made a difference for our dogs experience, well so I believe. On our first visit here a year ago we weren't as keen, I do think it depends on the vet you get that day, but thats a more personal thing and nothing to do with professionalism. Other than that, they get the job done.

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  Robert Miller

  Google · 3 May 2025

  Good diagnosis and care advice. Couldn't go into the vet with our cat and had to wait outside. There is no outside sign; we only found it because we could hear dogs barking.

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  Ciara McMenamin

  Google · 1 April 2025

  I had a dreadful experience with my 16-year-old Lhasa Apso. He had been visiting this clinic for several years and developed a bleeding issue in his mouth. I brought him down to be told it was his teeth and it’s a non emergency so we scheduled it an extraction for a few days. The following day, the bleeding returned. Peter, seemed very hesitant to take him in again, even saying, “he won’t bleed out like” as he brought my dog in that morning. I called at 2 PM as instructed, and they assured me everything was fine, telling me to pick him up at 6:30 PM. When I arrived, I was met by the veterinarian who informed me there was nothing more they could do, right in the middle of the shopping center, without any privacy. Honestly, this was the worst experience I have ever had. Their approach to the situation was shocking; they were clueless about what had happened to my dog and their lack of compassion in handling it was horrendous. They had to call the main vet from another location, meaning they already knew what was going to happen before 6:30 PM. When we were finally taken into the room, just moments after my dog had been given the injection , a staff member came in to discuss the costs of cremation and showed me various urns also incorrectly stating he was 15 and a Shitzu. It was unbearable; while saying goodbye is never easy, this was far from what I had expected. After visiting other local vets, the contrast is striking. Take care of your furry friend and steer clear of this veterinary clinic.

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  Siobhan Tracey

  Google · 10 February 2025

  ERSPlease, for the sake of your pet, avoid this place. They are unprofessional, dirty and most certainly not patient friendly. I was told my dog had heart disease and was given heart tablets, at a cost of £90 for 3 weeks supply. This was "diagnosed" without a scan, blood tests or successful heart sounding( my dog was panting and distressed so they could not hear his heart). I went to another vet for a second opinion. They scanned my dog and found no evidence of heart disease or fluid around the heart. Blood tests showed another condition, which is highly treatable and manageable. The stress City Vets caused to our family was immense and unforgivable. We were basically told by them there was nothing they could do and advised us to put him in emergency overnight care, with their heads tilted to the side. By the way, we had no face to face consultation with an actual vet...everything was relayed through a vetinary assistant. Heart tablets were actually administered to my distressed dog in the public waiting area. This became a laughing pantomime with other customers, as my dog was spitting the tablets out! I am writing this because I don't want any other pet owner to experience this sloppy, dangerous and money grabbing practice.

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