City Vets - Shore

I would like to thank City Vet Shore Road for taking such good care of my cats. Special thanks to the wonderful nurse Christina and the receptionist Rachel. I can't find words to describe these two girls. They are always smiling, ready to help and very professional. Thanks to them, I feel very well cared for here.

Thank you City Vets l for your kind and compassionate care during a recent devastating and painful loss . Sadly Truffle , a much loved pet became very ill very quickly , and it was agonising to see her so weak and in so much distress .The staff at City Vets helped make the very painful decision to put her to sleep They were kind patient and very empathetic .Thank you . Goodbye little Truffle xxx

We found a large mass in our little Luna’s mouth on Friday evening (20th Dec) and were panicked and distraught. City Vets Shore Road fitted her in for a check up first thing the next morning, on the Saturday. They scheduled Luna for a biopsy first thing Monday morning (23rd Dec), which I’m told was their only emergency appointment over the Christmas period and I’m so grateful that was available for her. While Luna was in surgery, the head vet nurse rang me to say that the vet had got a proper look at the mass and gave me the option to go ahead with the biopsy, but they recommended palliative care instead of putting her through the surgery. I chose the palliative care on their recommendation and I’m so grateful that they were straight up and so compassionate about the situation, they certainly could have made a good £300 more if they went ahead with the biopsy as agreed without saying anything. When I couldn’t just let her go on the operating table, they then fitted her in for euthanasia the next day, on Xmas Eve so we could have one last night with her. We were well looked after and Luna was treated like the little old queen she was, even though she was dreadfully sick during the procedure. She was running around playing and eating like a champ on Friday, and she was gone by Tuesday. As you can imagine, it was an incredibly quick and painful few days and my partner and I were well supported by all of the staff, even the lovely girl on reception was incredible and comforting. All in all, while we would have paid anything to keep Luna from suffering, the cost of it all was extremely reasonable and we are now waiting on our baby’s ashes coming home. Thank you, City Vets, for helping us through the hardest time of our lives and for ensuring Luna got the best and most compassionate care we could have asked for, especially in the run up to Christmas when I’m sure you all would rather have been at home with your families. Thank you ♥️

I've been taking my animals to City Vets, Shore Road for years and I'm very happy with the care they provide. They seem to really care about the animals. On a couple of occasions they have gone the extra mile with care and diagnostics. The prices are really reasonable too

I’ve multiple pets and spend way too much time here. I find the cost of consultation and re checks very reasonable. Most of the receptionists are lovely. There is 1 who doesn’t have the best attitude and I feel could be a little more compassionate. The vets have always been quite good but it’s rarely the same one which can be a little frustrating. I do find their prescriptions to be a little expensive but I’m sure that’s the same everywhere. Overall I’m happy with the care my pets have received and they were even nice enough to take in an injured pigeon for me once and let it rest and get it fed before releasing it.