Good Companions Veterinary Clinic

Reviews of Good Companions Veterinary Clinic

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  Sio S ꨄ

  Google · 23 May 2026

  Such a compassionate vets. Your vets really tried with my sweet girl who was suffering from sudden clusters of seizures, which eventually sadly, due to unknown underlying causes (likely a tumour, but sadly we shall never know💔), caused her passing, just twelve hours after starting her medication. She must’ve been so far gone, and let go before the medication could take affect, but still, your vets tried her with medication, which probably gave us a bit longer with her, so thank you. Your team were absolutely lovely after Pep’s passing as well, alongside their partnering vets at Stortford who let us have some of Pep’s fur and took care of her body. The forget me nots, paw prints and condolences card were a beautiful addition from you, thank you all.🐾🕊️

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  Ashleigh McNicholas

  Google · 11 March 2026

  Please avoid Good Companions vets. We lost our dog on Sunday very suddenly at 5 years old, and the vet we were referred to were brilliant, so caring and amazing. However, I emailed Good Companions who we have been with since we brought our dog home, have spent many thousands of pounds with them, and let them know that Stitch had passed and that we'd need to cancel her follow up appointment, and to thank them for how amazing they had been over the years. No response. So I chased and asked if they'd received it. They came back: 'Good morning. Yes we received your email and can confirm your accounts have been marked as inactive.Kind Regards.' No acknowledgement. No condolences. Just a cold reply. They just want your money. Avoid avoid avoid. ETA: I initially left this review after receiving what felt like a very insensitive response when informing the clinic that our dog Stitch had passed away. At the time we were extremely upset and the reply felt very administrative. Since then the practice manager has contacted me personally, apologised, explained what happened internally, and sent a condolence card. I appreciate them taking the complaint seriously and responding compassionately.

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  Dean Holleyman

  Google · 29 October 2025

  My dog required an operation to remove a cracked tooth. This required him to have general anaesthetic which was obviously a concern. The vet Chloe was brilliant and updated and assured us every step of the way. My dog was well looked after by the team and received excellent treatment and is in good health. Thank you Chloe and Good Companions.

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  Tony Smith

  Google · 15 May 2025

  Excellent Vets, my previous two dogs used to come here and my current dog does spanning 20 years now. All the Vets are very caring and kind but my Staffy adores Vet Chloe, so I always ask for her. Whoever answers the phone on reception is also very helpful and polite and all the Nurses are brilliant and caring.

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  Zoe Felton

  Google · 5 September 2024

  Phoebe passed away on 25/09/23. I think of her everyday and everyday regret bringing her to this vet. Please don't make the same mistakes as me. The attitude of the owner/head vet was cold and capitalistic. I think of this clinic as untrustworthy, I felt their attitude towards Phoebe changed when they realised I was running out of money. The majority of my subsequent appointments felt rushed. Phoebe got sick a few weeks before we brought her to Good Companions. We weren't sure what with.They diagnosed her with a rare disease they described as a mix of cancer and autoimmune. The first vet to care for her was a young woman who was great and empathetic, you could tell she cared about Phoebe. She went on holiday around this time. Things went downhill fast from here. I was taking Phoebe to Good Companions 2-3x a week to care for some open wounds that cysts and lesions had caused. Each visit I would spend £70-150. My money was running out fast, my insurance quickly maxed out. They would not accept any kind of payment plan despite the fact her life depended on it. Before she died both her eyes went black. The whole entire eye. They used to be blue. They never explained why and told me their eye specialist was on holiday. Their diagnosis was genuinely just 'its very weird?'. Before she died I was in an appointment with a middle aged female vet. After changing Phoebe's bandages she said she wanted to give her a liver scan and I should pay another £120 on top of my visit to have it done immediately. I told her I didn't have the money. She said that she would really like to do one but if I didn't have the money it wasn't possible and sent me to reception to pay my bill for the day. I should have asked more questions. I was very overwhelmed and depressed at the time. The appointment was rushed, vet gave no further information. 1 week before she died she was put on new medication to treat the cancerous legions. We were told of several side effects, one of which was swelling of the stomach. Over the next week her stomach swelled and the legions began to dry and fall off. I literally cried with joy. A week later, I brought her in the day after my birthday eager to show the vet her improvement. They said her liver had failed. We put her down that evening. She was 3 1/2 years old. They were seeing her 3 times a week. I spent literally everything I had. I regret giving them a penny. There were several other negative incidents with the vet I have not detailed. 6 months after her passing the head vet/manager called me to pay off the remaining £100 left over from her cremation. He left a voicemail that said that if I didn't pay within the next 2 days he would sue me over it. I was working minimum wage at the time. I called him tearful and angry telling him that they had never even explained why she had died. Why her liver had failed. Why they hadn't warned us of the signs, the possibility; despite her frequent visits. He admitted he would never sue me over £100. He said he could hear that I was 'still upset over the death of my pet' and cleared the debt.

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  Jane Piesse

  Google · 12 August 2024

  Muttley first went to Good companions as a pup but after that never needed a vet. He was a beautiful cockerpoo. In his 12th year he became very poorly. It happened so fast and there was nothing that could be done. Chloe was amazing. Kind caring and professional. Chloe and Harriet came to us as we didn’t want Muttley to take his final sleep anywhere else but in his home. They were so kind and caring. We were given all the information we needed and were consulted every step of the way. Muttley went to sleep peacefully with us holding him. He wagged his tail till the end. Thank you for being so careful and loving to him. The footprint, fur, forget me not seeds you sent made me cry but we will treasure them❤️ Thank you x

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  Sapphire Nash

  Google · 9 February 2023

  This is an excellent surgery and they go all out to help. I won't hesitate to use them again. Ruby was very very poorly. Still not out of the woods but she has everyone's attention. Very grateful for all the help :)

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