Holly House Veterinary Clinic - Moor Allerton

Reviews of Holly House Veterinary Clinic - Moor Allerton

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  Georgina cArr

  Google · 22 February 2026

  ⸻ Losing my dog was devastating. What made it even more painful was the way communication was handled throughout my experience. When I first called because my dog had collapsed, I was told they were dealing with another emergency and to call back in ten minutes. At that moment, it was truly a life-or-death situation. Pet owners need immediate guidance, reassurance, or clear triage direction in emergencies. Being asked to simply call back left me feeling unsupported during the most critical moment. Tragically, my dog was put to sleep due to a splenic bleed — a situation the vets could not have changed. Afterwards, when I raised concerns, I was advised there was a 14-day timeframe in relation to my complaint. This was later described as a misunderstanding. I understand that miscommunications can happen; however, clarity and consistency are especially important when someone is grieving and seeking answers. The shifting explanation added confusion and unnecessary stress at an already traumatic time. Rather than clear accountability, responses often felt focused on process rather than acknowledging the emotional impact of the situation. Clients should not have to repeatedly push for clarity when raising legitimate concerns. While reports were eventually provided, the overall handling of communication added avoidable distress during an already heartbreaking experience. I hope Holly House reflects seriously on how communication, triage procedures, ownership, and empathy are delivered in situations where pets’ lives are at stake

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  bahare amiri

  Google · 19 February 2026

  This was my first visit to Holly House and I registered Rex. The staff were very friendly and welcoming, which made the whole experience really comfortable. Even though Rex was quite noisy, everyone was very patient and understanding. Overall, a really positive experience.”

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  Megan Barber

  Google · 27 January 2026

  We the the unfortunate need for an emergency vets on Sunday- whilst a situation I would not wish on anyone if you ever do need one I could not speak more highly of Holly House. From the initial phone call to everyone we dealt with, Holly House were fantastic. I was a mess and despite what I imagine is probably a very high pressured environment for the staff everyone was so supportive and kind. Our dog had to be kept in for monitoring and we were kept updated and at every stage every option was communicated clearly.

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  Barnaby Barlow

  Google · 20 November 2025

  When it was time to say goodbye to our beloved senior dog, the team at this clinic showed incredible empathy and professionalism. They made a heartbreaking moment as peaceful and dignified as possible, providing support not only to our pet but also to our family. We will always be grateful for their kindness during such a difficult time.

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  Hannah Kerry

  Google · 3 November 2025

  Disappointing decline in service over the years, a real shame. Should have left the sooner. Poor communication, misdiagnosis and expensive. Always had a positive experience in terms of friendliness from staff, however too many issues to ignore. Poor communication between staff leading to unnecessary extra visits e.g. not advising sedation necessary to take blood from a cat, despite him needing restraint from three people to clip claws on the previous visit. This meant an entirely wasted visit, and about £80 for the hassle. They did offer for him to come back under sedation for blood tests, but as we since discovered they can't perform the surgery without us taking him to the Ilkley branch, we have declined. Being told three times a colleague would contact us to discuss the dental work for our cat and not following through, leaving us to chase them us. One person said it would be in Leeds, one saying it had to be Ilkley. Misdiagnosis of an infected toe - were told our dog had almost certainly torn his cruciate ligament before the vet even laid hands on him, judging by his limp. Advised to book for xray/surgery a week later if no improvement. I requested he was seen again in the meantime as he was in so much discomfort. A second vet immediately diagnosed the infected toe. Antibiotics sorted the problem; diagnosing correctly to start with would have saved my dog several days of pain. Told our cat probably had a broken tail after she presented with a limp tail. Advised to bring her back for xrays. On the next visit a different vet discovered it was an infected cat bite - again received antibiotics later than we should have. Left for another practice today to get our cat's teeth extracted locally. The price different we've been quoted is substantial, despite the new surgery having better, local facilities and offering a more comprehensive package. Holly House charging £250 more than the new practice, and not even including bloodwork in the price.

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