- Main · 0844 800 6742
- Main · contact@petdrugsonline.co.uk
About Pet Drugs Online
Pet Drugs Online is a veterinary practice based in the bustling town of Bristol, located in the county of Bristol in England. The practice prides itself on its friendly, welcoming atmosphere, aimed at making our furry friends – and their owners – feel at ease.
The practice is conveniently located in the heart of Bristol, with ample parking available for clients who wish to drive. The clinic is fully equipped with the latest technology, to ensure that all aspects of pet care can be dealt with quickly and efficiently.
The highly skilled team at Pet Drugs Online are passionate about animals, and aim to provide the very best care to all their patients. Their dedicated team of vets, nurses and support staff work together to provide an array of veterinary services, from routine health checks and vaccinations to more complex procedures such as surgery.
The practice is open at convenient times for clients, with appointments available both during the week and on weekends. In addition, Pet Drugs Online offers an emergency service for when unexpected pet health issues arise, ensuring that pets are never left without the care they require.
Pet Drugs Online offers a comprehensive range of facilities, from digital X-rays to an in-house laboratory. This allows the practice to quickly and accurately diagnose and treat a wide variety of conditions, and ensures that pets receive the care they need as quickly as possible.
One of the standout features of Pet Drugs Online is the practice’s commitment to educating pet owners about the best ways to care for their animals. The team of veterinary professionals is always on hand to offer advice and guidance, whether it’s on topics such as diet, exercise or grooming.
Pet Drugs Online is a practice that caters to a variety of animal species, from cats and dogs to small animals such as rabbits and guinea pigs. The highly trained team of veterinary professionals are able to provide tailored advice for each individual species, ensuring that your pet receives the care it needs.
At Pet Drugs Online, the team understands that every pet is unique, and so they take the time to get to know each patient personally, allowing for a more personalised approach to pet care.
Whether you are a new or existing client, the team at Pet Drugs Online welcome you into their warm and friendly practice. They are committed to providing the very best in veterinary care, and aim to make sure that every pet leaves the clinic happy and healthy.
Opening hours
- Monday
- Closed
- Tuesday
- Closed
- Wednesday
- Closed
- Thursday
- Closed
- Friday
- Closed
- Saturday
- Closed
- Sunday
- Closed
Reviews of Pet Drugs Online
Based on 5 reviews
- 5
- 20%
- 4
- 0%
- 3
- 0%
- 2
- 20%
- 1
- 60%
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Lyn bailey
Google 6 February 2026
I HIGHLY RECOMMEND PET DRUGS ON LINE. THEY CONTACT ME WITH GREAT DEALS ON THEIR PRODUCTS. I CAN SAVE A LOT OF MONEY BUYING FROM THIS COMPANY. Customer service is excellent. Being a dog rescue low prices are very important to me. Basset Rescue UK by Lyn Bailey.
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Iara Gómez
Google 1 February 2026
I purchased an item from PetDrugs and paid extra for special next-day delivery, which clearly was not fulfilled. Two days have passed and the package has still not been delivered by DHL. What makes this situation even more frustrating is that neither PetDrugs nor DHL provide customer service during the weekend, leaving me with no information at all about my order, despite having paid for a premium delivery service. Due to the failure to meet the promised delivery time and the lack of customer support, I have requested a refund for the delivery fee, as the service I paid for was not provided. Overall, this has been a disappointing experience. Charging for expedited shipping should come with accountability and proper customer support when issues arise. I would not recommend paying for special delivery if timelines and support cannot be guaranteed.
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Walid Eltaki
Google 13 January 2026
This email serves as a formal complaint, executive escalation, and final notice regarding your continued failure to fulfil my order despite payment having been taken and a valid veterinary prescription being provided over a week ago. To be absolutely clear, the facts are not in dispute: You accepted payment immediately. You are in possession of a genuine veterinary prescription, correctly issued and explicitly stating the required quantity of tablets. The order placed exactly matches the prescription. You have failed to supply the medication within a reasonable timeframe. The medication is required for pain management in a rescued dog with a diagnosed medical condition. This is not discretionary treatment. Your delay is not administrative inconvenience — it is directly contributing to unnecessary suffering. Your suggestion of a refund and cancellation is unacceptable and inappropriate. It is not a remedy. A contract was formed when payment was taken. I did not make an error. The prescription is correct. The order is correct. Your failure to supply constitutes non-performance on your part. At this stage, your continued withholding of the medication may constitute: Breach of contract Failure to act with due professional care Potential non-compliance with regulatory obligations governing the supply of prescription veterinary medicines If this matter is not resolved immediately, I will escalate without further notice, including formal complaints to the Veterinary Medicines Directorate (VMD) and any other relevant regulatory, professional, or consumer protection bodies. This situation should never have reached this point. The resolution is simple and entirely within your control. I require written confirmation today that the medication has been released and dispatched without further delay. Confirm dispatch. Kindly address me as Mr Eltaki, we are not on first name basis .
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amanda ralph
Google 12 December 2025
10 days still no pain killer for elderly dog. More complaints daily yet 5* reviews - are these regulator checked reviews? 11am Told today DHL to blame but Pet Drugs Online dont track orders to locate whereabouts - not been dispatched. Said DHL have order. Then reassured I'd have it tomorrow - day 10. Tonight dispatch note has come advising they have sent to my old address - despite my order clearly advising of the shipping address. Utter incompetence. And that is the Customer Services Team Leader wowser. Controlled drug lost and now posted to wrong address?? Concerning. Original - this morning was Causing animal to suffer in pain!!! My prescription marked as urgent 8 days old and paid next day urgent. Not received. Not even dispatched! Emails not replied. Phones turned off.'staff training message' remains on. Should be reportable to regulator.
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Julie Kempton
Google 4 September 2025
2 stars, as my order was despatched promptly. Would have given 0 stars for Customer Service. My 3 boxes of controlled medication were crushed and torn, luckily the tablets were still intact, tho a few of the blister packs were split down the middle. However the tube of canine toothpaste was badly bent in the middle, possibly damaged inside. I sent several clear photos to customer service. Received a reply from Connie, whose care and empathy were severely lacking. 'She wanted to know what my problem was... The tablets were ok, the toothpaste box was slightly squashed, but the toothpaste looks fine to use'. The point that when a customer purchases expensive products and is charged a hefty £6.99 for delivery, they might expect their goods to arrive in decent condition is clearly way over her head. What an attitude! I'll be purchasing from an alternative supplier in future...
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Common questions about Pet Drugs Online.
What pet owners typically ask before they call.
- Where is Pet Drugs Online?
- Pet Drugs Online is a veterinary practice in Bristol, Somerset. The full address, phone number and opening hours are listed on this page.
- How do I book an appointment with Pet Drugs Online?
- Call the practice directly using the phone number on this page. Online booking through Vet Verified appears here when the practice switches it on.
- Is Pet Drugs Online listed on the RCVS register?
- Every practice on Vet Verified is cross-checked against the Royal College of Veterinary Surgeons' public register. Verified practices carry the verification mark beside their name.