Rowe Veterinary Group - Bradley Stoke Veterinary Hospital

Amazing staff and walked us thru the whole process of when our dog developed an ulcer in her eye. Explained the pre-op and post-op care and have been overall great to work with. Highly recommend!

We were recently referred to the out of hours surgery from our Vets Ted was a very poorly boy. The vet was very honest and upfront. Bloods were taken and results back in less than 20 mins. Unfortunately it was not good news. We were given advice and plenty of time. The final moments were so peaceful thank you to all who were involved. Particularly the vet. Many thanks Helen

Had to go in the early hours with my very poorly pug. From the off, the staff were kind and respectful explaining everything thoroughly and professionally, talking through options and answering questions fully and clearly. Inside the surgery room, again, the staff were very kind and did everything they possibly could for Peggy sue. I decided to have her put to sleep and the staff even gave me some paw prints and fur clippings. I wouldn't hesitate to recommend this practice

Always very welcoming and helpful. Service provided is excellent. The staff are very caring and anything you need to know is explained very well. My dogs actually enjoy their visit. I would highly recommend Rowe Vets to any pet owner.

We took our cat in for a middle of the night emergency appointment in a bit of a panic and Sasha and Amanda were so kind and helpful in getting her seen and assessed. Thank you for looking after Puddy so well and easing our worries.

Such lovely people from start to finish. Greeted happily and politely by reception staff, nurses going by smiled and said hello to our dog. The vet Joe, spent a great deal of time, listening to us, examining our dog and explaining his findings and thoughts in an easy to understand manner. We were very satisfied with the whole first visit to Rowe.

I’ve had the pleasure of using Rowe veterinary services for a very long time. The kindness & the dedication of the staff that work here are impeccable, last week I had to say goodbye to my beautiful Chloe - Lucky. My father & myself were looked after in our time of loss. We are both very grateful thank you for everything.

I am heartbroken and extremely worried after my experience with this practice. Over the past year, myself, my partner, and my mum all raised concerns several times about a lump on my dog, Honey. Despite this, we have now been told that there are no records of a lump ever being mentioned and that none of the vets recall it — which feels like we are being told that three separate people all imagined these conversations. What makes this even harder to accept is that after Honey’s surgery, during the post-op phone call, the vet actually said to me: “It’s a good job your mum refused to take no for an answer THIS TIME and refused to leave without it being tested.” That wouldn’t make sense if this had been the first time we raised it. Sadly, the mass was confirmed to be cancer. We were told that had it been left untested for any longer, Honey would likely have had less than 12 months to live. I can’t put into words how frightening that is — we could easily have lost precious time with her if we hadn’t pushed so hard for this to be taken seriously. If something this critical can go unrecorded, it leaves me questioning what else might be missed. Our pets rely on accurate records and careful follow-up, and this experience has really shaken my trust. When I raised this as a complaint, I was told that the notes are what they are and that the vets’ recollections don’t support ours, leaving me with no real resolution other than to escalate to the central complaints team or RCVS. I am sharing this so that other pet owners are aware and can advocate strongly for their pets. Honey is part of our family — and this experience has been terrifying. Update - no Rowe, you haven't addressed anything. You basically told us to shut up and pay up! Don't think you can mislead people with your reply below