Vets Now - Gateshead

Reviews of Vets Now - Gateshead

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  Tara Wilson

  Google · 29 May 2026

  We brought our cat in last week after he became very unwell at about midnight and the staff were incredible. The receptionists were very welcoming and made sure he was seen and treated ASAP. Unfortunately he was too poorly to be saved so the vet recomended we put him to sleep. We were informed of other possible treatments but we decided to put him to sleep so he wouldn't suffer anymore 💔. The vet during this was AMAZING she explained every single thing in full detail so we understood what was happening. She gave us plenty of time with him throughout and was incredibly comforting. She even let us leave through the back door with reception being busy and us being upset. We also received a lovely sorry for your loss card from them. I can't recomend this vets and the staff enough, thank you.

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  Lucy Evitt

  Google · 17 April 2026

  My cat was unfortunately blocked and unable to wee. Vets for pets unblocked him and suggested him go to vets now to be monitored overnight because he had a catheter in his leg and penis. Vets for pets rang my insurance and I paid the £160 excess. To have my cat admitted in vets now..they wanted that same £160 excess eventhough its the same claim....its a different company. They also wanted 20% of the estimated total and there was a £300 admin charge (admin charge at vets for pets was £21!). We obviously didnt have that spare. This came at the worst possible time for us. We obviously wanted the best for our cat though. Yes it was out of hours but because we couldn't just hand over that money..we were sent on our way with a cat with a catheter in his leg and penis which could've been horrendous if he had pulled it out or it snapped etc. Took him back to vets for pets first thing the next day and had them removed and got meds for him. Eventhough vets now knew I had insurance and that they'd get the money back..they didn't care. I would've happily arranged regulary pay backs. We're not poor by any means, this just came at the worst time. Pdsa did try to help but my UC has changed since my partner moved in so they couldn't but still didn't offer a cheaper alternative. Luckily my cat didn't manage to pull them out but tried to all night. You pay insurance every month thinking youll be covered if the worst happens, in a decent day vets it should be ok if you have the excess handy but don't expect out of hours to help unless you have a good chunk to hand over there and then.

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  Charlotte Henderson

  Google · 14 April 2026

  I had to attend VN on Sunday 12th as my little Daisy was very unwell. Like most clients in an urgent situation, I was feeling extremely anxious. From the moment I walked through the door, every member of staff was wonderful. The lovely lady on the front desk was kind, calm, and caring. The vet was truly amazing — taking the time to listen carefully and explain everything to me in detail, including what had happened and why. Daisy was treated with such genuine kindness. The vet talked me through all the medication Daisy needed, why it was required, and when to administer it, along with clear next steps and what to look out for. Even a nurse who was passing by stopped to speak to Daisy, which meant so much. Some may consider these things basic, but to me they meant the world. In a moment filled with uncertainty and anxiety, the team were incredibly kind and compassionate. Despite it being a busy Sunday morning with several clients waiting, I did not wait long at all — in fact, I waited less time than I often do at my own practice. Daisy is now recovering well, and I wanted to send a huge thank you to everyone at Vets Now Gateshead for being such wonderful, caring humans and for everything they do for our pets.

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  Lyndsey Golightly

  Google · 6 February 2026

  All staff were wonderful when I had to take my cat to be put to sleep. I was talked through the process and felt like Lucy and I were given the best possible care while we were there. Paw prints and clippings of Lucy's fur were given to us as we left and a few days later I received lovely card with hand written condolences and some seeds to plant. I wouldn't hesitate to recommend Vets Now in Gateshead.

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  Morgan Labrador

  Google · 5 February 2026

  Service was great. Vets and nurses were extremely kind and helpful. Treatment was quick. He needed fluids and painkillers. The only down side was the cost. Arriving after midnight and collecting dog at 7.45 a bill of £1100 was very high.especially as I am a pensioner.

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  Paige Storer

  Google · 24 January 2026

  Came here at 1am with my sisters cat who was in urinary retention. Within seconds of seeing the vet he suggested putting the cat down. We attempted to hand express which didn’t work and then after me saying “can we not remove the blockage?” He suddenly decided he could drain the bladder and thankfully gave us more time until the morning to see another vet which should’ve been suggested before death. Upon seeing another vet in the morning, they managed to hand express him immediately, remove the blockage and admitted him for the day to be flushed out. Next day he is absolutely fine, on antibiotics and pain meds. There was absolutely NO need to suggest putting our cat down. The vet then said “well surgery would be thousands” just assuming that we’d rather him die than do a surgery of which cats have a 90% rate of a full recovery! Also the cat did not need surgery. Just seeing the vet himself cost us £300+, the treatment was cheaper than the consultation which is just madness. Honestly this vet does not care about your animal at all- the prices are extremely high for NO reason and this is why so many pets die every year because emergency treatment prices are made up by greedy owners with now actual regard for animals, and vets ASSUME people can’t/ won’t pay for their animal and suggest death instead. All vets we have spoken to since have been absolutely dumbfounded by the suggestion of putting the cat to sleep. We are thankful that the vet bought us some more time and gave the cat some relief but we absolutely do not appreciate the pressure put on us to put him to sleep when he has made a full recovery hours later. Just seemed like another ploy for more money. Insanity.

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  Wayne Mitchell

  Google · 8 January 2026

  ÐISGRACEFUL -Ernie 10yr old springer. Somehow my dog survived. It was Boxing Day lunchtime and my dog became unwell,breathing seemed abnormal. This was the closest emergency vet. We waited 5 hours at Vets Now before somebody looked at him and the vet said he needed emergency blood transfusion ASAP or euthanasia. He wasn't getting enough oxygen due to his blood cells going wrong and his gums were pale and all he could do was lie down on the floor. The vet rings around and finds blood available in Cramlington and tells us to pick it up as this is the quickest way to treat the dog. We agree to pay £1,000 upfront for treatment to start. We are driving home after dropping the blood off and we get a get a call asking for more money before they would work on the dog because there is a new vet took over shift who said £1000 isn't enough. We transfer another £500 to them. We then get call hours later asking for documents proof of address etc. They still hadn't started work on the dog. He had been left there for over six hours at least before they started to work on him. The blood we were told had to be used within four hours. The place was quiet at 7:00 pm when we left him. This female Scottish vet had no care whatsoever from what I could see which is a shame after seeing the dedication of the other vets. Final bill was just over 2000 but irrelevant anyway as we were insured. The insurance company was shut as it was Boxing day. Surely after transferring them £1500 this should be enough to get someone to work on your dog who is dying essentially? I telephone them at 5:00 a.m. in the morning and he is still under transfusion . I am told that I can have my dog back after 12 if everything is ok with him and that the balance is paid . Essentially holding the dog for ransom . A practice the Royal Veterinary College advises against .11 days later he's looking really well but we don't know the underlying cause yet. People have a duty to call out if something is wrong but I feel the vet is the hierarchy and the nurses and reception just have to do as they are instructed ,but there is something wrong here. I have been lucky to own seven dogs in my lifetime, and I've never been left so angry and disillusioned at somebody's so called professionalism . This experienced vet needs supervised at least, in my opinion.

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  Sophia Grainger

  Google · 21 October 2025

  An emergency trip to an on call vet is never a great experience personally, but the service we received here was great. Our dog had terminal cancer and when we arrived at the vets we knew what the likely outcome would be. We explained the symptoms to the vet, who took the time to review his symptoms and discuss options; which unfortunately was euthanasia. From the point of taking this option we were supported, given plenty time to be with our dog before hand, and ample time afterwards to say our goodbyes. A truly difficult time and the staff in the reception were great too. To receive a condolences card in the post was truly unexpected but valued. Thank you to the team for making a middle of the night stressful visit as compassionate as possible.

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