Vets Now - Gateshead

Reviews of Vets Now - Gateshead

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  Lyndsey Golightly

  Google · 6 February 2026

  All staff were wonderful when I had to take my cat to be put to sleep. I was talked through the process and felt like Lucy and I were given the best possible care while we were there. Paw prints and clippings of Lucy's fur were given to us as we left and a few days later I received lovely card with hand written condolences and some seeds to plant. I wouldn't hesitate to recommend Vets Now in Gateshead.

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  Morgan Labrador

  Google · 5 February 2026

  Service was great. Vets and nurses were extremely kind and helpful. Treatment was quick. He needed fluids and painkillers. The only down side was the cost. Arriving after midnight and collecting dog at 7.45 a bill of £1100 was very high.especially as I am a pensioner.

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  Paige Storer

  Google · 24 January 2026

  Came here at 1am with my sisters cat who was in urinary retention. Within seconds of seeing the vet he suggested putting the cat down. We attempted to hand express which didn’t work and then after me saying “can we not remove the blockage?” He suddenly decided he could drain the bladder and thankfully gave us more time until the morning to see another vet which should’ve been suggested before death. Upon seeing another vet in the morning, they managed to hand express him immediately, remove the blockage and admitted him for the day to be flushed out. Next day he is absolutely fine, on antibiotics and pain meds. There was absolutely NO need to suggest putting our cat down. The vet then said “well surgery would be thousands” just assuming that we’d rather him die than do a surgery of which cats have a 90% rate of a full recovery! Also the cat did not need surgery. Just seeing the vet himself cost us £300+, the treatment was cheaper than the consultation which is just madness. Honestly this vet does not care about your animal at all- the prices are extremely high for NO reason and this is why so many pets die every year because emergency treatment prices are made up by greedy owners with now actual regard for animals, and vets ASSUME people can’t/ won’t pay for their animal and suggest death instead. All vets we have spoken to since have been absolutely dumbfounded by the suggestion of putting the cat to sleep. We are thankful that the vet bought us some more time and gave the cat some relief but we absolutely do not appreciate the pressure put on us to put him to sleep when he has made a full recovery hours later. Just seemed like another ploy for more money. Insanity.

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  Wayne Mitchell

  Google · 8 January 2026

  ÐISGRACEFUL -Ernie 10yr old springer. Somehow my dog survived. It was Boxing Day lunchtime and my dog became unwell,breathing seemed abnormal. This was the closest emergency vet. We waited 5 hours at Vets Now before somebody looked at him and the vet said he needed emergency blood transfusion ASAP or euthanasia. He wasn't getting enough oxygen due to his blood cells going wrong and his gums were pale and all he could do was lie down on the floor. The vet rings around and finds blood available in Cramlington and tells us to pick it up as this is the quickest way to treat the dog. We agree to pay £1,000 upfront for treatment to start. We are driving home after dropping the blood off and we get a get a call asking for more money before they would work on the dog because there is a new vet took over shift who said £1000 isn't enough. We transfer another £500 to them. We then get call hours later asking for documents proof of address etc. They still hadn't started work on the dog. He had been left there for over six hours at least before they started to work on him. The blood we were told had to be used within four hours. The place was quiet at 7:00 pm when we left him. This female Scottish vet had no care whatsoever from what I could see which is a shame after seeing the dedication of the other vets. Final bill was just over 2000 but irrelevant anyway as we were insured. The insurance company was shut as it was Boxing day. Surely after transferring them £1500 this should be enough to get someone to work on your dog who is dying essentially? I telephone them at 5:00 a.m. in the morning and he is still under transfusion . I am told that I can have my dog back after 12 if everything is ok with him and that the balance is paid . Essentially holding the dog for ransom . A practice the Royal Veterinary College advises against .11 days later he's looking really well but we don't know the underlying cause yet. People have a duty to call out if something is wrong but I feel the vet is the hierarchy and the nurses and reception just have to do as they are instructed ,but there is something wrong here. I have been lucky to own seven dogs in my lifetime, and I've never been left so angry and disillusioned at somebody's so called professionalism . This experienced vet needs supervised at least, in my opinion.

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  Sophia Grainger

  Google · 21 October 2025

  An emergency trip to an on call vet is never a great experience personally, but the service we received here was great. Our dog had terminal cancer and when we arrived at the vets we knew what the likely outcome would be. We explained the symptoms to the vet, who took the time to review his symptoms and discuss options; which unfortunately was euthanasia. From the point of taking this option we were supported, given plenty time to be with our dog before hand, and ample time afterwards to say our goodbyes. A truly difficult time and the staff in the reception were great too. To receive a condolences card in the post was truly unexpected but valued. Thank you to the team for making a middle of the night stressful visit as compassionate as possible.

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