White Cross Vets - Liverpool Gateacre

Staff are very friendly and professional. Lucy my Border Collie was out at ease as soon as we entered the vets.

I have always taken my dog to white cross vets, as all the staff there from when you walk in to when you are leaving are so friendly and always polite. They make it a warm and friendly atmosphere for all the dogs and owners.

Over the last few months we’ve unfortunately had to put both of our senior cats down. We had transferred from another vets after not a very good experience. Every single member of the team we have dealt with have been kind and compassionate. Each time we have never been rushed and allowed to spend as much time needed with our pets. They made two difficult experiences that little bit easier and I thank them for that. I would not hesitate to recommend them to anyone.

Highly recommend White cross vets in Gateacre. Staff all very helpful and reassuring. My dog actually loves going to the vets.

Really happy with the service provided for my cat. Friendly staff and informed throughout treatment and during and after operation for spaying. Also required follow up appointments to see how my cat was doing and healing. Highly recommend vet practice.

I recently had to say goodbye to our beloved cat, Holly, after 14 years. The kindness, compassion, and dignity shown by the whole team at White Cross meant the world to me at such a heartbreaking time. They treated Holly with such care, and supported me through every step. A few days later they saw my other cat Fearne for a check up and were just as gentle and reassuring. Truly grateful for the whole team who care so deeply, I feel lucky to have them looking after Fearne for the future. Thank you all for your kindness during a very sad time.

Wonderful vets. Very caring. Always welcoming. My pug recently had a couple of operations and the before & after care is excellent. The girls on reception are lovely. Especially Stephanie & Debbie. Heather the vet is wonderful & the nurses that I have seen, Nadine & all the team are lovely. Cooper & Mabel my pugs are very well cared for. I highly recommend the plan which saves a lot in consultations & helps reduce costs if ops are needed.

Professional and friendly, excellent level of care and support especially when we were going through a tough time. They always show sincere and thoughtful care for me and my cat ... From vets through to reception staff, thank you, a wonderful team. I highly recommend these guys ❤️🙏⭐⭐⭐⭐⭐

The below is my own opinion and experience. I am reposting as my previous review written at the time was taken down. We have suffered through a long process of complaining to the gateacre practices clinical director, and we have also pursued to its fullest extent the wider White Cross complaints process, having asked their HO to conduct a formal review of our complaint. Our Siamese cat, passed away at the end of October 2023. She spent the latter half of October being seen by several vets at White Cross Gateacre. Evie arrived at the practice with issues in her mouth and nose resulting from a tooth that required extraction. In the days following the extraction, she developed difficulty breathing and symptoms of what we now know to be of cat flu, a condition she had never had before attending White Cross. Throughout her time being treated by White Cross, Evie’s condition steadily worsened, despite us bringing her back to the practice almost every day. Finally we moved her to the where she passed away there from pneumonia 36 hours later. The issues with her chest had progressed up to the point of severe widespread pneumonia under the supervision of White Cross, without in our opinion being properly investigated, diagnosed and treated. We were told her chest was clear on the Wednesday, by late Friday she lost her fight. Whitecross never diagnosed her, or even considered cat flu at any juncture. We asked for bloods, changing medications, different tests but we were told to continue the same treatment. We were told they did not have an ultrasound machine and they were just a first point of treatment - how can a vetinary practice not have adequate equipment to promptly diagnose? These failings lead to Evie's loss. Additionally, due to whitecross failing to diagnose (or treat) Evie, she passed her flu to our senior, vulnerable persian. He has had two flares of it now, and will carry it all his life. His bills alone from his new vet, are £1000. Not only did we lose the heart of our family, but we were left obligated for £5600 hospital fees, £2000 out of hours fees. All of this additional treatment would not have been needed if we had been listened too, and Evie would not have had to spend her last precious days being so stressed, taken away from her family. It is our position that the vets within the White Cross practice did not listen to us while they were treating Evie and that they did not act quickly enough to properly treat her. It is our position that White Cross did not investigate Evie’s symptoms thoroughly enough, and failed to listen when we were telling them how sick she was at home. Moreover, they did not refer her to Northwest urgently enough or in good time; we were told we had to wait for their referral before we took her to a specialist hospital. We were not made aware that we could have moved her to NW at any point, which we certainly would have done, had we known. White Cross have issued their final response denying any wrongdoing. In their final letter they offered us £100 off the total as a form of apology. It is our position that the practice failed their duty of care to our pet, and that their inaction led to her loss. Moreover, it is our position that White Cross owe us a substantial amount of money, rather than us owing them anything. This matter has affected us very greatly indeed. We lost a beloved family member, and it is our position that the action/inaction - of White Cross has robbed us of the additional time with her. Furthermore, the financial impact of this situation remains considerable. Yet whitecross continue to pursue it, threatening debt collection. I hope in sharing this, someone might not go through what we did, and continue to. Your family members deserve better.