Yorkshire Vets - Thornbury

Reviews of Yorkshire Vets - Thornbury

• 

  Emma Reardon

  Google · 9 June 2026

  I took my chihuahua to Yorkshire Vets after previously visiting the whitecross and not being happy. My chihuahua was drooling and I suspected dental issues. I also suspected an infection due to the drool. I walked away from the whitecross with zero meds. No pain relief or nothing. Just a suggestion for a dental and an ECG due to a heart murmur. A couple of days had passed and I woke up to find my chihuahua, Elvis not looking great and he now had an upset stomach. I didn’t want to take him back to the whitecross and called Yorkshire Vets. I got an early morning appointment and was seen by the most amazing Vet, Jennifer Halas. Not only was she thorough, she cared about my dog. She was truly lovely. She confirmed there was an infection and he would need antibiotics. But she treated the upset stomach first and we will move onto the antibiotics hopefully ina few days once his stomach had settled. I cannot begin to say how much it helps when a vet like Jennifer shows genuine concern for your animals and the will to get them right. I walked away feeling hopeful. Even the the road is going to be long and I don’t know what the outcome will be, she made my boy comfortable with some pain relief and some probiotic to settle his stomach and we can hopefully get them antibiotics soon. Jennifer is a credit to Yorkshire Vets and I cannot thank her enough

• 

  Elise

  Google · 2 June 2026

  The staff are so friendly. Explained everything to us in detail. Made our puppy feel safe. Would recommend this vet to my friends and family.

• 

  S H

  Google · 28 May 2026

  I received OUTSTANDING customer service from a lady on reception called Julie. She helped me no end in explaining how payments/pet plan insurance/pet health club worked. I really was beyond impressed at how helpful she was and the fact that she was so invested in wanting to help. I hope this review is seen by management/whoever needs to read this to acknowledge her efforts and to please reward her beyond-expectation contributions!! This isn’t actually my local Yorkshire Vets but I wouldn’t hesitate to make an appointment here again and travel over. Thanks SO much once again Julie!

• 

  Elaine Li

  Google · 24 March 2026

  Misdiagnosis, delay, and devastation – our dog’s life changed forever I wish I could give zero stars. What happened to my GP-registered mental support dog here is unforgivable. Wednesday night – My dog had early signs of IVDD (back pain, walking fine). I came here because Google showed Yorkshire Vets Thornbury Hospital as 24hr emergency. In reality, the overnight service was run by Vet Now – they share the same building, no separate listing, no signage. I was charged £400+ for a physical exam only. No imaging. Told "nothing wrong, just a sore back". Sent home with painkillers. Friday – My dog was suddenly paralysed but still had deep pain (the window for surgery with 85–90% recovery). I returned. They initially refused to see me by phone. Once in, they delayed record transfer, demanded full surgery payment before any imaging, and used complex language making informed consent impossible. They also obstructed my transfer to another clinic – after a call between them and Abbey House Vets, Abbey withdrew their earlier offer to do a CT scan. Result: four-hour delay – my dog progressed to Stage 5 IVDD (deep pain lost). He had emergency surgery elsewhere that night. Today, four days post-op, he still has no deep pain. Meanwhile, I (a registered mental health patient) have completely broken down. My university’s disability team is now involved. Both Yorkshire Vets Thornbury and Vet Now use the same building with no clear separation on Google or at the door. This is dangerously misleading. They must be held jointly responsible for the misdiagnosis and catastrophic delay. If you love your pet, do not trust this place with an emergency. Go somewhere else.

• 

  Joanne Mason

  Google · 9 March 2026

  We got sent here Friday night with our beloved pixie our cat unfortunately she was to far gone and best to pts I found a lovely man who went to collect our girl to take her to be collected someone with empathy who knew our cat was our family upon arrival my cat was in the communal cremation bag which I already told the vet I would be finding someone to collect her the following morning and it’s a good Job or she’d of been taken away with the communal bag a bag this is someone’s pet someone’s family member she went in with her favourite thing she loved a dressing gown we told the vet how much it was her comfort please tell me why when the person went to collect her the dressing gown I’d already said she was in wasn’t with her they’d spent a while to go and look for it so they’d most likely thrown in the skip these are people we trust to make the last steps nice for our pets family I’m so disappointed they’d put her in that bag and away from her gown

• 

  Mary Howker

  Google · 29 December 2025

  Needed help and they were there. Just cost a fortune but my Mimi cat needed help. Fingers crossed she doesn't need more treatment. She is still not quite there but eating and resting

• 

  james robinson

  Google · 4 December 2025

  Avoid this place. I took our German shepherd guard dog on a sat evening.they charged me £302 for an initial consultation fee. The vet sait best option was to put her down. Said it would be £2200 to keep her in for the rest of the night with blood tests. Luckily I didn’t put her down I took her somewhere else that put her on a drip for the Sunday afternoon then antibiotics for a week. She is now back to her self and bouncing round. Continuing to gain weight each day I just presumed they would have the ethos of help the dog rather than worst case senario. Hopefully the vid of her now a week and half later uploads.

• 

  David Smith

  Google · 24 November 2025

  I only googled Yorkshire vets thornbury to get the postcode for an insurance claim after they cared for my very sick dog over night and saw the previous review was a personal attack against a staff member. Said staff member has been helping me get my insurance forms in order and she’s been lovely and doesn’t deserve the online abuse. The vets and staff are all really nice, they absolutely do know what they are doing, they don’t go diving in recommending expensive and invasive procedures right off the bat with hidden charges and I’ve had many tubes of probiotic for my pooch who suffered with worms as a puppy and they worked a treat. It’s a non-invasive first step to resolving an issue and going to a vets saying I know better I give her kefir is not how you should treat your pet. They are the experts, listen to them. They take the time to talk through exactly what is going on and the possible approaches to resolve any issue, and I’d recommend signing up to their pet health club which includes free consultations so you don’t fear a bill every time you have a minor concern you just want to ask a question about. No issue is too small to them as they do really care about the animals they look after and want to help you be the best owner you can be. Oh and as a prime example, my dog gets excited about going to the vets as she loves all the staff there, but as a result it’s difficult to get an accurate blood pressure reading with all the excitement. Instead of constantly doing reading after reading and saying ‘oh this isn’t good’, instead I got a ‘look, she’s so happy and bouncing around, I don’t think the result is a genuine result, and I’m not going to take another reading today as I know it will be a false positive again and you’ll just be paying for dodgy results. Let’s wait a month when she’s due a vaccine, make sure she’s nice and tired pre-appointment, and we can just check again then out of an abundance of caution, but her behaviour is not concerning so don’t worry about it.’ I have a lovely vets practice, who I can get an on the day appointment with, and as a result I have a happy and healthy dog which makes me a happy owner!

• 

  Diane Taylor

  Google · 31 October 2025

  Took our dog Belle to be spayed , was told about the procedure in full when dropping her off . Was called after the surgery to let me know Belle had come round and was in recovery . On collection it was again explained what Belle had had done, that she had eaten a small amount of food . Was given an aftercare sheet annd pain relief, and a follow up appointment made . Receptionists and nursing staff were all pleasant and made us feel very welcome . We have used Yorkshire vets for our animals for over 10yrs now and are happy with their care

Is this your veterinary practice? Claim your listing to manage this page yourself.