Bridge Veterinary Centre Hartlepool

Reviews of Bridge Veterinary Centre Hartlepool

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  Sharon Conley

  Google · 21 May 2026

  We visited Hartlepool vets today and experienced a brilliant visit. The reception staff we excellent, the nurse who attended Mia after her operation was so attentative to Mia. Then her treatment from the vet was first class. Whenever we visit this vets with either of our dogs we get an excellent service.

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  lexie sanderson

  Google · 6 May 2026

  we found a lump on my dog which was quite distressing for the family to begin with, we took her to bridge vets and the veterinary nurse that told us she had multiple masses and said we had to be seen by an emergency vet later that day. We then took my dog to the vets later on and we found that he was quite rough with her and didn’t really seem interested had a feel of the “masses “ which turned out to be only one and instantly said “i will work out a price for you” i felt as though there was no care, no compensation and were all about money and was told the price would be 3000 pound. We had asked about a payment plan and they told us to “go get a bank loan or there is nothing we can do”. I found this quite rude and unhelpful as we were already quite distressed, we had been with the vets for quite a while and it felt as though all they were bothered about was money and not my dogs safety . The vet wanted to remove the mass and spade her which we later found out was dangerous. We then took her to the animal trust in “ stockton who were absolutely amazing and handled the situation amazingly and the price was £850. The vet from the animal trust advised we do the surgery separately for the dogs safety and healing process. If i could advise anything it is to AVOID bridge vets and go to the animal trust.

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  Pamela Farrell

  Google · 21 February 2026

  We have been registered at bridge vets Hartlepool for four years since getting my little baby (cat), Missyblu. We were there yesterday for her 6 month check, we saw a new nurse practitioner Abby, who was first class with my very nervous unpredictable girl! The nurse took her time and was very efficient but gentle with her, and we came out all very happy. I cannot recommend Bridge vets high enough, and the nurse we saw, I will certainly ask for Abby again.

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  Lu

  Google · 7 February 2026

  Dawn was brilliant with my dachshund when providing his recent healthy pet check up. Really kind, patient and informative. She took the time to reassure him and answered all my questions in a non judgemental way. I’m always impressed with the team and their care. Thank you!

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  Sandra Foster

  Google · 29 January 2026

  Sydney well over weight 1-10-24 she was 27.7kg I was told by lynne she needs to loose weight and told me the food to get her witch I did it’s now 29-01-26 and she 18.3kg I carnt thank lynne and the others that see her though this Sydney doing brilliant more active now thank you so much for being here for me and Sydney

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  Will

  Google · 26 January 2026

  I’m not easily pleased, and that’s doubly true when it comes to my dog’s health and wellbeing - this is the fourth vet I’ve trusted with his care and I've been with Bridge for many years now. The standard here is exactly what I’d want for myself: a practitioner who knows their individual patients, builds real rapport, and doesn’t treat appointments like a conveyor belt. What I particularly value is the respect shown to both pets and owners. The staff, and Miro especially, work with my dog rather than simply doing things to him. He’s treated neither like a velociraptor nor a stuffed toy; examinations are calm, cooperative, and thoughtful. Above all, this feels like a practice where my vet and I genuinely share the same goal: the long-term welfare of my animal.

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  Maria

  Google · 20 January 2026

  Our 16-year-old dog Alfie was a long-term patient at this practice with multiple conditions including chronic kidney disease. He passed away on 1 January 2026, and while I accept he was elderly with complex health issues, I have some concerns about aspects of his care that I believe other pet owners should be aware of. Alfie was on a renal diet for six months and simultaneously prescribed Metacam, an NSAID with known kidney risks. When pre-surgical bloodwork in November 2025 showed his kidney values had risen to nearly 2.5 times normal, we were not informed of this deterioration. No follow-up monitoring was arranged, no treatment escalation was discussed, and no reassessment of the Metacam prescription occurred. When he became unwell in early December, we specifically suggested bloodwork. This was declined on the basis that bloods had been taken three weeks earlier;—the very bloods showing the concerning results. Four days later, he presented in catastrophic kidney failure. The intensive care he received during his December hospitalisation was attentive, and individual staff members were caring. However, there were inconsistencies in communication and approach about his medical history during this critical period. A word to other pet owners: If your animal has a chronic condition such as kidney disease, particularly if they are also on medications that can affect the kidneys or liver, please be proactive in requesting regular monitoring bloodwork and ask to be informed of any changes in results. Do not assume that no news means stable condition. We wish we had pushed harder on 12 December; it might have made a difference.

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  Val Burton

  Google · 18 January 2026

  Took my cat for her annual booster last week. Lady on reception was very friendly and chatty . Saw Miro who was lovely. Did a quick healthcheck on my cat and answered a query I had. Very happy with the service provided.

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