Manor Vets - Edgbaston

Reviews of Manor Vets - Edgbaston

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  Pola

  Google · 18 February 2026

  On Monday, 16 February, I booked an appointment by phone at the Edgbaston clinic. The appointment was agreed and confirmed (!) for Wednesday at 11:30. This was important because my dog urgently needed a vaccination. At the scheduled time, we arrived at the clinic, but it was closed. I called the same staff member who made the booking, and he told me that the clinic had actually been closed for a week and that it was impossible to make the appointment. This was extremely surprising, because when I called to book, he never mentioned this. Instead, he asked many questions about my name, my dog’s name, and my address, repeating them several times. However, no important clarifying questions were asked (for example, “Which clinic would you like to book?”). This is especially strange because each clinic has its own phone number, and I called the number specifically listed for Edgbaston. We then spent 15 minutes standing outside in the cold trying to resolve the situation. Eventually, a new appointment was arranged. I had to take another taxi for 30 minutes (and the same distance back). No discount was offered, only “Sorry, that’s unfortunate.” In total, I spent £50on taxi journeys. I also received a penalty at work because I was 2.5 hours late(-50£ more,so I spent 100£ just to get a vaccination that I was told would cost £80 ) Additionally, the price quoted on the phone was £40 less than what I was asked to pay at reception. Again, I was told, “Oh, maybe you asked about something else.” I paid all the money I had left after deducting my taxi expenses. I brought £80 because that was the price I was told, plus £10 for the taxi home. In the end, I was given a handwritten note saying that I still had an outstanding balance.Even after I explained the situation, I was still asked to pay the full amount. Only after I repeated several times that I had no more money and that I was very unhappy with the situation was I told that a manager would contact me.It is unclear how, with such poor organisation, the clinic considers it reasonable to request full payment in this situation. I have no complaints about the veterinarian — she was polite and professional,that’s 1 star for her Everything else was extremely disorganised. Let's see what the manager says. I'll complete the review as the situation becomes clear P.s. Well, the call was received literally an hour after the appointment . And they don’t care about the fact that it was their mistake - they oblige me to pay a full price. In total, I got vaccinated for £120 (although £80 was voiced on the phone) and I spent £100 because of their mistake as I described above. I strongly don't recommend this place. The experience of being in this place cost £220

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  Kym Birch

  Google · 17 February 2026

  Seen reviews lot good ones but there are people like me who don't think much of these. vets are meant to be kind caring take time to examine animals these definitely don't do that all animals go through pain ect like humans but these vets don't care when do have to deal with wounds vets who deal birds should know all about them but don't know the signs of a dying bird as my budgie was going through hours at vets he died got home if even bothered to examine my other little boy blood loss would of found lump and could of sorted it but nope they didn't.medication all the time vets lots they said would keep in touch about tests and health all lies had to keep running after them put through pain few months meds my baby passed away a proper vet would of checked and did all to make sure ok but definitely didn't here reception are very good but vets are definitely not it's all about money here as people already know not cheap. true vets will do all for animals not about costs that vary from different vets here so people you know your loved ones better than anyone you can read up on things on net takes time pictures to compare few with yours then if GTA vets as you got idea can tell vets as a vet is the only place you can get meds from you get sorted with meds that cost a lot to and hopefully you save your loved ones life's keep them safe keep them warm give them love and time and take care

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  Michael Bennett

  Google · 13 December 2025

  We have used alot of vets over our time having our pet cat. These guys always go above and beyond and always seem to have the right answers. They truly care about what's best for the pet and are very trustworthy. We havent had the same experience with other well known veterinary practices.

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  Madalina

  Google · 19 October 2025

  I can’t recommend Manor Vets Edgbaston highly enough! The team provided outstanding care for my kitten from the moment we arrived. The vets were incredibly kind, patient, and professional, taking the time to explain everything clearly and making sure my kitten felt comfortable and safe. The staff showed genuine compassion and expertise, and it’s clear they truly love animals. The clinic is clean, well-organized, and welcoming, which really put me at ease. Thanks to their attentive care, my kitten is happy, healthy, and thriving. I’m so grateful to have such a wonderful veterinary practice nearby—five stars all the way!

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  lyn edgar

  Google · 16 October 2025

  We have the most wonderful care for our peanut- everyone has been amazing and he has been so well looked after thank you so much

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