Vets for Pets - Craigleith

Reviews of Vets for Pets - Craigleith

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  Amy Boatman

  Google · 21 February 2026

  Amazing care for my girl! We had an emergency and they were able to get her in to start treatment immediately. Without their quick actions, I’m confident she wouldn’t be with us today. Thank you to all the staff, we are forever grateful

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  Elizabeth Stewart

  Google · 3 February 2026

  My guinea pig DIED because of poor treatment in vets for pets craigleith. My beautiful guinea pig Noel was taken in on 1st February in the morning he died after receiving “care” at vets for pets craigleith. I say the word care loosely as he was pumped with a cocktail of drugs. Rather than the vet actually trying to figure out what was wrong with Noel. She must have know he was dying as within the hour of him being home he passed away. Yet she didn’t tell us he was actively dying. In fact she said his temperature was up and he was taking to the food. (A guinea pig doesn’t deteriorate within 30 mins of bringing him home!) However she still charged us for the medicines to give throughout the night and recommended for Noel to get transferred to another vet hospital where we would be charged 1k-3k onward. Vets for pets took £396 for the day he was in. And wanted more money to transfer him to said other vets. When he arrived in the morning at vets for pets he was still able to eat on his own. When he was collected he couldn’t move or eat anything. I will not longer be bringing any of my pets here. You’ve lost another client. I acknowledge vets for pets will reply to this and try cover their backs. My response is my guinea pig came in still able to eat. You gave him drugs without diagnosing the issue. He died because of all those drugs… his body couldn’t tolerate it. I will be taking this complaint further so this business gets investigated further. No vet practice should have any bad reviews.

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  Sandy

  Google · 19 January 2026

  The clinical care at Craigleith Vets For Pets was good, which makes the administrative handling of this situation particularly disappointing. After changing banks, I notified the practice and repeatedly made clear in writing that I wanted to continue the healthcare plan and simply needed to update payment details. The response throughout was that the practice could not help, that it was entirely my responsibility to update details with their third-party provider (Animal Health Care), and that there was no alternative support available. I followed the process I was directed to and attempted to contact the provider three separate times, spending 30–60 minutes on hold on each occasion, without the call ever being answered or getting to speak to anyone. I kept the practice informed of this at the time. Despite this, the position did not change. The practice were in contact the provider at the same time, yet no assistance, facilitation, or escalation was offered to help resolve the issue for a customer who was actively trying to continue the plan. The practical message became: wait indefinitely on a customer support line in the hope someone answers, or pay a £60 fee and go elsewhere. We won’t be helping you with this. When I raised the concern that this was a failure of a payment provider that did not appear to have a reasonably fit-for-purpose customer service line, the tone of the correspondence became increasingly unfriendly. The situation then escalated to enforcement of the £60 early cancellation fee, and I was advised that medical records would be transferred once the fee was paid, which was particularly concerning given this involved a six-month-old puppy and continuity of care. I ultimately paid the fee simply to conclude matters and move on, and records were transferred with no further problems. The issue here was not the existence of terms and conditions, but how inflexible process, lack of support, and fee enforcement were prioritised despite repeated, genuine attempts to continue the plan. I am sure they will reply to this review saying it is your responsibility to update your records with their third party provider. This will also be their position to you if you have to make a change. Overall, no complaints on the standard of care. If you are considering a healthcare plan here though, be aware that if anything goes wrong, getting it fixed may depend on reaching a third-party customer support line with substantial waiting times, and there appears to be little practical support if that system fails.

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  Katarzyna Zajac

  Google · 18 January 2026

  We had one of the worst experiences of our lives at this practice. Our cat Leo, almost 5 years old, suddenly became unwell and we brought him in for an emergency visit, desperately asking for help. Before any treatment, we were told we had to pay £1,600 just for investigations. At the time, this was incredibly difficult for us — my partner had lost his job just before Christmas and I am the sole financial provider for our family. We had no choice but to urgently borrow the money from a friend because the clinic made it clear nothing would be done until payment was made. After waiting over an hour, we were called and told they had found a foreign body in Leo’s intestines and that emergency surgery was required to save his life. The cost quoted was from £5,000 upwards, which was completely impossible for us. We were then given three “options”: 1. Put Leo to sleep to stop his suffering 2. Take him home and try to find a charity ourselves 3. Or — shockingly — give him away to “someone” from the practice who would then try to save him That last suggestion was absolutely heartbreaking and inappropriate. Leo was our family, our boy — how could anyone expect us to just give him away? Leo had no previous health issues, no ongoing illness, and no warning signs before this. Instead of compassion and support, we felt pressured, dismissed, and treated as if money mattered more than saving his life — even while we were crying and begging for help. We also have two other cats, and after this experience we will be moving them to another practice. We no longer trust this clinic. In our experience, they did not try to help — they only focused on money. In the end, we were forced into the most painful decision imaginable. We lost our cat not because help wasn’t possible, but because we couldn’t afford the enormous costs demanded. This experience has left us traumatised and heartbroken. I would not wish this on anyone, and I strongly urge others to think very carefully before trusting this practice with their beloved pets. Rest in peace, Leo 🤍

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  Teresa Guanter Chiralt

  Google · 31 December 2025

  This is the last time I will bring my cat to this veterinary clinic, and I would not recommend it to anyone. My cat was treated here for cystitis, and the vet accidentally prescribed a medication intended for dogs, resulting in a dosage that was more than double what was appropriate for a cat. Two weeks later, we had to return because the cystitis came back. Another vet at the clinic, realized that our cat had been given the wrong dosage because was a medicine for DOGS. As a result, they had to perform blood tests. Luckily, there was no further consequences on her internal organs, but this does not exempt them of the fact that could have ended in a terrible result. What is most disappointing is that despite the stress caused to our cat and to us, the clinic still charged us for the new consultation and treatment. They also refused to refund the cost of the original consultation and the incorrect medication prescribed. This situation reflects a serious lack of responsibility, professionality and accountability.

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