Medivet - 24 Hour Enfield

My lovely boy Kiko, a 13 year old Akita Inu, gets very anxious during vet appointments because of some health issues he has gone through in the past. Dr. Jake was extremely professional, patient, and understanding throughout the entire appointment. He was incredibly kind, polite, and friendly, which helped us feel much more comfortable, and he managed to vaccinate Kiko gently and carefully despite his anxiety. I truly appreciated the care and compassion shown to my boy. The receptionist was also very friendly and helpful 😊

We had an incident with our dog and needed a second opinion, as I wasn’t fully convinced after the first appointment. I called MediVet and they booked us in straight away. Maha, the vet we saw first, was amazing! We had to go back the next day for more tests and saw another vet, Awner, who was also super professional, honest and kind to our fur baby. Highly recommended!

What can I say, we called them 11-20 pm saturday evening on a bank hoilday weekend, was seen immediately. Professional. Friendly service. I sadly had to say goodbye to my Diesel, 11 year old cane corso, these guys where caring, compassionate and made the whole process a lot easier. Highly reccomend. Thank you to all the staff, great job x

My family and I were worried about our dog and we called them out of hours. We got greeted by friendly staff and an appointment in 5 mins. We went and the vets were so kind and caring to my dog 🐶 Thank you and I recommend

I had a fantastic experience here with my cat Tinka. The staff went above and beyond for her and got her feeling well again. I'm so happy with how she was treated. Highly recommend!

The out of hour Vet in Enfield was amazing, we can not talk enough for the care she offered, she did and excellent job. People like her are so few with such high empathy level and kindness. She was from the start to end a brilliant vet and her care and dedication were beyond expectations. I really recommend her and she really deserves an award for all her great work. I appreciate everything you did and I am so grateful for having the chance to meet such kind and amazing Dr. All the best in your future career and the boss of the surgery should definitely get you a reward for your hard work and support. Thank you for everything you did for Teddy.

Took our dog Misty to Medivet for an operation and they were amazing. Everyone was very kind and reassuring from start to finish. They kept us informed, looked after Misty so well, and she’s now recovering nicely. Big thanks to the whole team – really appreciate the care you gave her!

Did not light candle when my pet was put to sleep. Had me stood there inconsolable waiting to pay/sort invoice out whilst receptionist was chatting and then a very bleak robotic ‘sorry your loss’. I didn’t feel I was treated with kindness in what was one of the hardest moments of my life. Will never go back to Medivet again. Watch out for prices they are super extortionate and like to hide fees within the bill.

My experience with Medivet (Enfield 24 Hour Hospital) was alarming and exposed serious deficiencies in the standard of care, communication, and clinical governance expected of a 24-hour emergency veterinary provider. My dog was admitted as an emergency with serious breathing difficulties. Despite this, he was sedated, muzzled, and left confined in a cage for several hours while other patients were prioritised. He is an extremely anxious dog, which I made the practice fully aware of prior to leaving him in their care. Had I been told he would be left sedated and caged for hours while other cases were prioritised, I would never have consented to leaving him there. Emergency admission should mean active monitoring and clinical prioritisation, not prolonged distress. This reflects a model of profit over care. What followed was an unacceptable breakdown in communication regarding the BAL results, for which I paid a significant premium. I was explicitly advised that these urgent results would be returned within three days and paid an additional expedited fee on that basis. This did not happen. Over several days, while my dog was deteriorating, I repeatedly chased the practice in writing and received no response. I was given conflicting and inaccurate information about the status of the results, including being told they had not been received and were still pending, only to later be informed that they had in fact been completed days earlier. This contradiction was never properly explained and directly delayed ongoing treatment, despite my actual vet actively waiting for the information. The only reason I agreed to proceed with this testing, rather than wait and take my dog to my regular vet the following day, was the explicit reassurance that the results would be returned within three days. That assurance was not honoured, despite the additional fee charged. Medivet has since issued a generic apology for “poor communication,” yet has failed to address any of the substantive concerns raised, accept accountability for demonstrably poor practice, or provide a meaningful explanation for the clinical and operational failures involved. Vague reassurances that “patient welfare is a priority” are not credible when set against the reality of what occurred. Leaving an emergency patient sedated, muzzled, and confined in a cage for several hours while other patients were prioritised cannot reasonably be described as prioritising welfare. The gap between Medivet’s stated standards and its actual conduct in this case is stark and deeply concerning. This was premium-priced emergency care costing close to £3,000, delivered in a way that raises serious questions about clinical governance, patient welfare, and professional accountability. Due to their complete lack of accountability, this matter is now being escalated to the Royal College of Veterinary Surgeons. I would strongly caution anyone considering this practice, particularly those with anxious or critically unwell animals.