Medivet - Mansfield Cottage

I was very pleased with the service delivered. All staff were very friendly, warm and informative. I felt confident leaving my cats for their operation based on the atmosphere, staff and advice given. They also were accommodating when I had to reschedule a couple of times. Thank you!!

They are amazing. Amazing people, Amazing communication. Unbelievably friendly and my cats adore them. Could not recommend enough

It is always a pleasure to visit Mansfield Cottage with our cat Riley. The staff are professional and friendly and caring and they assist their customers with a smile on their face. Thank you for your lovely customer service

Great Vets Surgery. Even though this Vet isn’t the nearest to us we always use them as the staff are very knowledgeable, really really helpful, professional and friendly. The surgery is always very clean and tidy.

My little dog has been very well cared for at this practice since she was a tiny puppy, she is now nearly six years old! I trust Paul with her and wouldn’t want to go any where else

Took my kitten for neutering, the service was excellent all the staff were very friendly and helpful. My kitten returned, happy and full of energy!! I would highly recommend this vets. Thank you to all the staff.

Lovely lovely staff, great doctors! I am with them for 5 years and they are the best practice I’ve been to with my pets.Clean, friendly, not overcharged. The annual plan works best.

Raven is 1 year old . Cheeky boy act like he can't do anything wrong he love to playing and opening the cupboards

Most awful experience with this surgery, if I could I would have given less than a star, the vet does not deserved it! The reception staff seemed ok, but the service we've received was horrible. We have seen in the past different vets, but never experienced this situation. Our doggy was in pain due to something going on his paw, he got a swelling and had lots of pain when he assess him! He tone and voice were very loud and the way he looked and talked to our little doggy made my kids very scared!!!! My kids were saying mom let's go out as this is a monster, it is impossible to treat an animal that way; I simply agree with them you can't raise your voice to someone who pays you! If a person talks nice to you, than he expects the same treatment back. In the end I had to pay for the most horrible consultation and he offered me some allergy tablets although me as a nurse I'm aware that if something on the paw is swollen and red means a chance of infection or a growth of something; if he had an allergy, than our dog would have leak other body parts or scratches, but he is not doing it actually. Another aspect the vet should have spoken about is that offering this tablets to our little doggy can cause problems to the kidney function and that an injection was more suitable for him than those tablets; but as he did not showed no sign of empathy and respect it answered all my questions. I should have read the most recent reviews and than take a decision and go for this surgery like other people already talked about in their reviews. All human make mistakes in life doesn't matter their profession but they know at least to offer their apologies and try to remediate things around. He saw our little puppy was crying desperate and kept moving and he kept showing his paw although he realised from the beginning what could happen if he continue to do it; being so mean and rude, not showing 1 % of empathy for me is too much honestly, I can not believe that the people who are supposed to treat, love and care for animals are the ones who hurt them actually! I can not accept this sort of issue and I won't tolerate it! I'll cancel the plan and continue with the complain as someone need to teach them a lesson, leaving a bad review is not always helping, raising a complaint to their surgery won't help either as it's in between them and they are not caring about the patients; as long as money comes they are happy, it's business: everyone gets their money and this is what matter! PS. In a conclusion I can just mention that due to his lack of compassion and belief that veterinary medicine is "just a job," he discredits other veterinarians who are sincerely committed to treating animals!!!!