PDSA Pet Hospital - Middlesbrough

Reviews of PDSA Pet Hospital - Middlesbrough

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  Dave Stoddart

  Google · 28 May 2026

  We took our dog Athens & got in with no bother, he was seen virtually straight away due to a swollen face. He was put on anti biotics. The staff were so helpful & kind.

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  Susan Wright

  Google · 14 May 2026

  Took my daughter with her cat who is quite an elderly cat. Lovely staff, explaining everything, back next week as cat needs an operation. After quite a few visits after operation sadly the cancer spread and she became very poorly. We were treated with respect and dignity. Lovely vet to day who saw coco bean sadly, she has gone over the rainbow 🌈🌈bridge the lady vet had such a caring kind manor and lovely ways . 🌈🌈xx

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  AM W

  Google · 2 April 2026

  Refused to treat my dog's allergies, despite us being eligible for free treatment, his behaviour becoming unmanageable & us being unable to afford the treatment privately. The vet had no empathy, was very patronising & kept reapeating that if I don't want to give him a medication that we have already paid for privately many times, that no longer helps him & will lead to more severe health problems down the line, then I'll have to go back to our private practice and pay money we don't have to treat him. I had explained multiple time that we simply do not have the funds for this, but she seemed to have no concept or understanding that some people are less fortunate than herself or have fallen on hard times and cannot afford to do that. She just kept getting more & more patronising, then essentially told me that it's pointless taking him to the PDSA anyway, because they will absolutely never give him the medication he requires. I was practically in tears on the phone, as I'm disabled, have a toddler & at the end of my thether with my dogs behaviour when he's in discomfort, but the vet just sounded irritated with me. I'm also autistic, so really struggle to communicate in the first place, nevermind when I'm being talked down to as though I'm subhuman. The bottom line is that they would rather see animals suffer than help them, despite posing as an animal charity & happily accepting donations (I myself have donated many times in the past, when times weren't as tough & I could afford to do so). Absolute disgrace.

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  Kayleigh Waller

  Google · 12 March 2026

  Sadly had to take my baby boy shadow here last month.. rang on the morning of his back legs going was told at 9am to come at 2:15 and he was not considered an emergency even though he was sat crying in pain.. long story short they where willing to try some medicine to see if he would get better by Wednesday he was sadly slowly going i phoned again and took him straight over Wednesday morning to get him put to sleep When they where putting my shadow to sleep they brought another animal in the same room as us (whole centre was empty plenty of other rooms to choose then the vet was laughing and carrying on with the other women whilst we are in the same room all crying no sorry for your loss no tissue offered and was told to leave straight after not even offered a minute with him after he had gone asked for some of his fur & paw print which was rushed all smudged absolutely awful experience to have to go through 10 minutes later I phone the cremation place to book him in the first thing they said was sorry and "let's bring shadow home" just empathy for us i know your use to seeing animals sadly passed but we aren't and to just sit there cold not a sorry or tissue offered then to rip away our loved ones straight away is awful

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  Lou B

  Google · 26 January 2026

  Shocking place. My dog developed vestibular disease last week and i contacted the pdsa. They informed me that my dog was not registered under my name and was under my exs name so they wouldnt see him as i would have to register myself and they arent accepting new people. I plan on getting my dogs details off them as i want to know when this change was made. My dog was last there in 2024 and I rang the pdsa and i took my dog there myself, so whats changed? I havent changed my dogs ownership so if he was under my exs name then why was i allowed to deal with everything? Every time i have taken my dog to the pdsa it has been me that done it, not my ex. So moving forward i will be getting my dogs records, putting a formal complaint in and taking the complaint to the RCVS as i do believe this comes under negligence. From the pdsa's website "Always contact your vet if your dog has symptoms of vestibular disease, and ask for a same-day appointment if they are vomiting or seem distressed." yet the pdsa to turn round and say my dog isnt under my name yet seen him with me the last time he was there? It doesnt make sense. Edit. I emailed on the 9th and 14th January requesting their complaints procedure and my dogs information as I want to know when his ownership was changed. No response so I shall go into branch to get this information and escalate my complaint to the RCVS.

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  Scott Young

  Google · 5 January 2026

  Cannot fault the service,called up the night before and got my nanas dog booked in and registered even though we where very concerned and stressed the receptionist handled it perfectly, we had some online advice about the dogs situation that helped slightly. We called the next day as the problem had got alot worse and an appointment was made straight away unfortunately my nanas dog willow had to be put to sleep due to a major issue that would only get worse and we trusted the vets advice.Willow died with dignity, love and care and we felt like they had done everything right.Thank you

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  nicola ghammem

  Google · 21 December 2025

  I sorry to write this but I really found most of the Vetinary staff quite rude and not very sympathetic or compassionate,reception staff a lot more caring also the older lady vet with Bob blonder hair is lovely,but the others never even tried to put the pet or ourselves at ease,I k ow they deal with situations everyday but come on your dealing with people who are grieving and animals that are suffering

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  APW 64

  Google · 8 October 2025

  Based in Acklam. It was easy to find with lots of parking onsite. I would recommend checking opening times and booking appointment.

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  Kristina Shalagina

  Google · 24 June 2025

  Not happy with my last visit, my dog was put down without me being there. Paid £150 for test to be done by lunch time, and the rest £150 at the end of the treatment depending on a test results, Vets I saw she told me to leave him here He can’t go anywhere now but for test and treatment or to be put down. My dog was turning 14 years this July. They left me in very awkward position because I had to pay straight away I don’t have any benefits. They don’t do any monthly payments. If you pet needs good vets go private at least they have other options to pay. I was stressing out just because he was unwell, then Vet made me more panic. She said I can’t take me anywhere. I paid it less then 30 mins I had phone call they can’t do anything my dog now stressed out they suggested to put him to sleep I said I’m coming over now, she told me it has to be done immediately because he got infection that can be spread across. Basically made big drama about it. We sat there since 9:10am they call me past 11am She said we have policy to do it without you. I literally fuming over whole experience I couldn’t even say goodbye to my first dog that’s now effecting my mental health. This vest has no sympathy. They didn’t offered me any paw prints or anything. Whole experience was disgraceful!!! For those who still have pets go to private vets instead. I made big mistake by coming here instead on my Vet4pets

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