Downland Vets - Hilsea
Downland Vets is a veterinary practice in Hilsea, Portsmouth, treating cats, dogs, small mammals, birds, exotic pets, and wildlife. The practice runs a 24-hour emergency service through VetsNow.
Pet emergencies can happen at any time – including when your regular vet is closed.
Vets Now Portsmouth provides out-of-hours emergency care through the night, at weekends and on bank holidays. They’re ready and waiting to provide expert, pet emergency care when your regular vet is closed.
Vets Now have been providing expert emergency care to pets across the UK for more than 15 years and on average, they receive more than 400,000 enquiries a year and provide treatment to more than 100,000 pets.
Regardless of which vet your pet is registered with, Vets Now’s services are there when you need them.
If you need help out-of-hours, call your local Vets Now branch and they will provide advice over the phone and advise whether you need to bring your pet into the clinic for immediate treatment.
If you have pet insurance you should also bring your policy details. All or some of the cost of treatment, and any consultation fee, may be reimbursed by your policy.
Part of Vets Now
62 listed practices listed on Vet Verified.
Find more Vets Now branches
| Item | Price |
|---|---|
| Emergency consultation | £195 |
| Standard consultation | £28 |
Based on 8 reviews
Mike Jacobs
Google 27 May 2026
The staff were pleasant, but ultimately the service received was a total farce. I took my dog to the out of hours clinic with persistent bleeding from the mouth. I had to wait for around 2.5 hours, only to be told that the vet tried to look in his mouth, but found it difficult and weren’t able to see what was causing the bleeding. Gave me unnecessary painkillers when he was clearly not in pain. All in all, £420 was taken from me, after doing pretty much nothing. I expected to walk away at least knowing if it was a tooth or gum issue. The dog is extremely placid and I open his mouth regularly to clean his teeth.
Gilly Walker
Google 18 May 2026
Very quick response to concerns my dog had damaged her eye. Was seen within an hour and happy with the outcome and treat ment. Only negative was the cost of approx 10/15mins with a vet, eye dye and a pain killer £375.
Norie Miles
Google 25 April 2026
Margo was made to feel really calm by the staff, as she was really anxious. Staff are lovely, its my 3rd time here and i will be happy to come back if need be.
joe o'gorman
Google 31 December 2025
Our dog became very ill on Christmas morning. We contacted vets now and they asked us to bring her in. They carried out a full range of tests and provided us with a preliminary diagnosis. During the four days of her OOH stay with them she was well looked after. From the first point of contact until she was discharged we were met with staff that are friendly, caring, respectful, and professional. If I’m ever in a position to require an OOH vet again I would certainly contact them again.
Jade Walker
Google 28 December 2025
Very supportive team, everyone is helped make me feel at peace. Couldn't have had a better team of people. Very thankful for all they did. I now have one sleepy kitty.
Ann Futer
Google 17 December 2025
Vets Now made a stressful experience a whole lot easier. First phone call was very useful with clear instructions. First vet we saw was very informative and gave our cat a thorough examination. He was kind and gave us clear information about how cat would be cared for. She stayed in and he called twice with an update. Unfortunately their ultrasound wasn't working so we couldn't get a full diagnosis. When we picked her up the next morning 2nd vet explained clearly about her care and how to proceed. We took her home and Vets Now had also informed our vets who called in the day to check up. Receptionist was kind and friendly and helpful as she explained how to deal with insurance
Casa Diablo Tattoo
Google 19 August 2025
I brought my Doberman here last year with bloat — a life-threatening, time-sensitive emergency. Instead of rushing to help, I was told nothing would be done until I paid £2,000 up front. Once I managed to get the money, the amount was raised again to £3,000. While every minute counted, my dog lay on the floor in pain as I begged for help. The staff were cold, detached, and dismissive — I was even told I could “go somewhere else if I didn’t like it.” The vet spoke down to me, and the receptionist showed no compassion. It felt like a “computer says no” situation, with no urgency or care for what was happening in front of them. I sat in tears while my boy was slipping away. This was one of the hardest experiences of my life. My dog died on the table before the operation was even completed, yet they still demanded full payment. When I asked to see him the next day, I was told he had already been placed in the freezer. My family had to go back to collect his collar because I couldn’t face returning there. This nightmare didn’t just cost me my dog. It has left me with a CCJ, £2,400 in debt, damaged credit, and the loss of the home I had been saving for. In total they charged £4,400 for a dog who was left waiting over an hour without proper care. I understand bloat can be fatal, but time and compassion make all the difference — and both were absent here. I have since tried to resolve this with the company, but all I’ve received is the usual corporate runaround: passed from person to person and told I could “make a complaint” if I wished. Again, detached and uncaring. Corporate vets like this care only about money, not the animals or the families who love them. Please — avoid Vets Now and Downland at all costs. Trust independent vets who still put patients first.
Georgia Marks
Google 22 July 2025
Everyone at the practice was so lovely and helpful. I was given options for treatment and the costs were clearly outlined. The wonderful receptionist Molly even looked after my dog so I could use the bathroom. The most important part was how thoughtful and caring they were to my dog, particularly when he had to stay in overnight. Thank you from a very grateful owner and a recovering Ayrton😊
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What pet owners typically ask before they call.