Acorn Veterinary Surgery

Reviews of Acorn Veterinary Surgery

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  Chloe Ferguson

  Google · 2 February 2026

  Rang to see if taking on new pets at 9am, Simon answered and said yes we are but can you ring at 11 as we have no admin staff here at the minute. Not a problem, rang back at 11. To be greeted with the most vile woman. Shut down "no ring next week" I said well I spoke to Simon this morning and he said ring back at 11. She then said "well I'm saying no" and the conversation went on from there. What a horrible vile woman should not be in the job she's in because her attitude is disgusting. Simon I know she's your wife but get rid of her because she's absolutely vile 😂 hopefully she doesn't speak to you with no respect at home. The 1 star is still far too much to rate if im honest.

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  Roo the Werewolf

  Google · 7 January 2026

  Incredibly caring vets. The people who give low star ratings are those who either; do not understand the profession (actively ignorant or otherwise), These people are not in it for the money, they do this because they truly do care even if they have a business to run. I can guarantee that all the people who are claiming that they were treated poorly are lying out of their back teeth about not being the initial aggressors. This is a private business and the customer is in-fact, *not always right*. All in all, lovely people who run a lovely practice. Be kind to the staff and they'll be kind to you.

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  daniel sarginson

  Google · 13 November 2025

  I am not one to usually share negative reviews. I will always express the frustration In person to give them a chance to become aware of the issue which I have done. I have met with the owner about how disgraceful the service we received was when we had to put our down just over 3 months ago. He said he would respond to which I gave him 2.5 months without hearing anything and nothing. So I walked up to the surgery and mentioned there had been no reply to which he said it would be replied to. Still nothing. I am sharing this as I would hate for anyone to receive the same level of care we did during such a heartbreaking time. We was told to get to the surgery are 4.20 to put our dog down that was beyond heartbreaking for us. We let them know we was there outside and waited around 20 minutes without any comms. My partner went in and explained it wasn't fair and so we was brought into the room. We waited a further 10/15 minutes while my dog laid in discomfort on a solid table waiting for the vet. The Vet came in with what seemed like a fed up attitude as if we were the ones being impatient. I asked a few questions about what would happen in terms of heart beat? would he pass straight away. This was met with an attitude as if I was an inconvenience for asking and made me and my partner feel incredibly uncomfortable. There was little to no explanation about the process and there was zero empathy or compassion during the whole process. My dog passed away peacefully but instead of it being a lovely peaceful experience for me and my partner, it was incredibly uncomfortable and I did everything within my power to not get angry at how we was being treated as I didnt want my dog stressed final minutes. My partner discussed the cremation options while again he seemed short and annoyed that she was asking questions about the names to be put on the box and seeking a little clarity. The one thing they did kindly was give us as much time in the room as possible but my dog had released faeces on the table as his body relaxed which was left there as the vet left. So me and my partner sat in the smell of faeces, the already awfully smelling room and next to the used needle that had been used to put my dog down that was just lying on the side. It was utterly disgusting from start to finish. The state of the whole surgery from the rooms that are just filled with clutter, to the smell that is completely unnoticeable from the minute you walk in right through to the way we was treated was awful. I can't urge people enough not to go anywhere near this surgery if considering the euthanasia of a pet. The young lady on reception was lovely and was the only slight positive of the whole experience.

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  Michelle Marshall

  Google · 13 November 2025

  I was disgusted with the i was treated with my very sick dog. I phoned them to see if I could speak to the vet or get a early appointment as my appointment wasn't until 4.30 and he was in a bad way.first the woman on phone said I couldn't. In the end she told me to bring him in at 2.30 but to leave the dog outside while I booked him in. She had a very bad attitude and I was already up set about my dog.i didn't take him in I found a really carrying vet that had to put him to sleep and he to me bring him in straight away. Would never go back there.

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  Hurricanrana

  Google · 20 January 2025

  Really terrific and knowledgeable staff, relaxed atmosphere, and a comfortable experience with excellent care. I have been bringing my rescue cats here for years, and Simon helps me navigate their special needs so that they can have the best quality of life possible. Really appreciate everything the team does, they are dedicated and lovely to work with.

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