Allan Veterinary Surgery

Reviews of Allan Veterinary Surgery

• 

  Spooky

  Google · 7 May 2026

  Having been a client for over 20 years, multiple animals, never issues with payments etc I was left devastated when I asked to split up a bill, half now half in 12 days when I get paid for my 16 year dog. They did this for me before so I was shocked when it was a flat no. Not willing to let my dog suffer for 12 days, I called another vet who were appalled and let me know that as my dogs vet, Allan’s should have a ‘duty of care’ and should be seeing the dog. She gave me the number for the sspca who used to have a service for people in my position to get pets seen when you hit hard times. However they closed the service. The welfare officer was so nice and she also said she was shocked that a vet that the dogs been going to his whole life is refusing to see him without payment in full. A bit about me - I have recently lost my whole family, my gran and then my mother a few months later. My mother passed suddenly at Christmas and had no life insurance so I was left to cover the entire funeral costs, along with paying for her house to be cleared and then I was evicted from the family home so the lawyer could sell it so I just moved house, I myself don’t have all the essentials for myself but make sure the animals are taken care of. Hard times happen to everyone and sometimes when you least expect it - I explained ALL of this to the person that answered the phone. I wasn’t asking for a freebie I was offering £70 and to pay the remainder £50 in 12 days. Which was really embarrassing to do in the first place, I pride myself in caring for my pets. Heartless not only to myself as a human Being that’s lost everything but for a 16 year old dog that’s suppose to be under their care and has been attending them since he was 12 weeks old. I will be ending my service with them and have moved to the other vet that spent over an hour trying to help me and was lovely and caring - as vets should be.

• 

  Ann Kelly

  Google · 30 January 2026

  Excellent Vets! All the staff are so friendly and helpful

• 

  mellow

  Google · 23 November 2025

  Incredibly kind staff who assessed my hamster promptly and prescribed me the necessary medication. Clean and comfortable facility, with more than reasonable prices.

• 

  Meghann McFarlane

  Google · 10 October 2025

  A few years ago I lost my beloved Akita Roxy, and I was very angry at the world and swore I'd never come into Allans again as it held too many sad memories. Since getting my second Akita, we've been attending Allans and they have been amazing. He absolutely adores the girls at the desk, he's certainly very sassy and chatty with the vets but he loves coming in to Allans and has done since he was a tiny 7 week old puppy. They are always there for advice and guidance and recently my collie got into some of my akitas puppy vitamins and ate 90 tablets, Allans took her in and cared for her and when I picked her up she didn't want to leave them lol. They are a great vet, and the girls at the desk are so kind and helpful, they will really try to accommodate you as best they can.

• 

  Mino Martin PMU Specialist & Beauty Training

  Google · 30 September 2025

  Extremely disappointed. A visit for a broken nail turned into a life-threatening allergic reaction after my dog got an antibiotic injection. He had swelling, trouble breathing, vomiting, diarrhea, and severe distress, and the clinic failed to respond appropriately. My son reported it, but we were told sedation at extra cost was needed before any check. I had to treat him at home myself. No refund was given, and we were charged extra for a problem they caused. Terrifying experience—I cannot trust this clinic.

• 

  David Jones

  Google · 25 September 2025

  Wonderful vets. We were up from Manchester for a quick break. Dog had damaged his foot on first night. We called this practice the next morning and they were ever so helpful. Much better than any vets down here and far cheaper too! Dog recovered within a few days.

• 

  Darcie Deeney

  Google · 29 August 2025

  I have used allan vets for years now (family dogs) and now have my own 3 cats which are all registered with the practice. I have nothing but positive things to say about this vets, they always get my cats seen to in a timely manner (often the same day if there’s space). They explain thoroughly the treatments and what’s going on with the pets & also inform you of costs along the way so there are no nasty surprises! They even offer a cat only clinic if your cats are nervous about the vets. I’ve had to attend quite often with each of my cats recently and the cats are made to feel as comfortable as possible. Every member of staff i have encountered at this vets have been lovely! The reception team are amazing, so friendly and kind, always greeting us with a smile! The vets genuinely care about each animal they see within the practice which is so rare to find, a lot of places are focused on the money, this place is definitely not focused on money but rather focused on quality of care. Honestly, i would say that this is a very reasonably priced vets especially since it’s an independent one. I would absolutely recommend if you’re looking for a vet practice who genuinely care. Thanks to everyone at the practice!

• 

  Voit Rynduch

  Google · 20 February 2024

  Although it was very sad day for us, the staff was exeptionally compassionate and helped us get throught it. The wee card that followed a couple days later proved that this is simply the best vet clinic we have ever been. Thank you so much for the support and understanding. Sabat is smiling from above.

Is this your veterinary practice? Claim your listing to manage this page yourself.