Vets for Pets - Preston Capitol

My poor baby boy nutmeg had a road traffic accident and vets for pets have been nothing but outstanding! A+++ quality of service! And the speed of which I could get seen to! The team were so sympathetic, understanding and concerned about my poor Nutmegs needs and how critical it was to get him seen to ASAP! I can't speak more highly of them! I like to add I'm particularly referring to the Vets for Pets Capital Centre Preston! Reception team were so kind and sympathetic. Explained everything to me step by step! Special thanks to a surgeon (Mandy) really took care of my Nutmeg! She was so knowledgeable and thorough! Explain to me and showed me! What was going to happen! how it was going to happen! and what to be outcome would be! Her walkthrough was gospel! A successful surgery that was absolutely perfect! In fact I'm going to Vets for Pets for my surgery! 😂 The post operation care was excellent! Follow-ups and check-ups! It wasn't a case of that's it you're done goodbye! Would definitely recommend vets for pets (particularly capital centre Preston) to everyone! Can't be happier and will always be a loyal customer! I know my fur babies Will always be in good hands. 😊 Thanks so much again guys. Aaron 🤗 🐈😺

Never have I been more comforted. I came in for an appointment with my staffy who was clearly in some pain. The girls on the desk where amazing and i got an appointment within hours. Saw Vet Tom and he treated my girl like she was his own , so compassionate, gentle and kind with her and with us. There was such a way in his manner that made me know she was absolutely in the right hands. The way his concern came through made me see what a wonderful vet he is .He booked her teeth surgery and my nervous rescue was so secure with him I knew we were in the right hands. Vet Anna was our surgeon and she went above and beyond , we can't thank her also enough, what a superstar. I didn't want to be 'that dog mum' and pushy but a little WhatsApp message then exploded with all these pictures of my fur baby which is incredible. I had a call from nurse shan to talk through things and she comforted all our anxieties and said our girl had been amazing. Dawn the receptionist called with nurse becky to talk about bloods 2 days after, I mean there couldn't of been a wider team on this. I am so thankful. You've all really gone above and beyond. The care and compassion speaks volumes . She's recovering well and we can't thank the whole team enough, cause I know theres plenty I haven't mentioned that where there doing one hell of a job.

Well, it's about time I left a review! My dog is very complex medically and needs a LOT of care, tests, treatments and appointments. I do feel like we live there half the time. I honestly cannot fault a single member of the team, they're all amazing. My dog loves going there so much he drags me in (plenty of good boy biscuits, apparently fed on demand when he smiles at them - or barks if they're not fast enough) and the staff are so kind and caring with him. Nothing is ever too much trouble and the staff provide support for me as a owner too. I'm often (usually) pretty stressed. I can always count on the staff - from reception to nurses to vets and even to the admin team - to do everything possible to make my life easier and ease my stress. The vets never shy away from dealing with my dog's complexities even when he baffles the lot of us and they're always happy to work with me in figuring out the best treatment route. I really can't thank the entire team enough and obviously I can't recommend them enough!

Absolutely fantastic vets. Every single person there is kind, caring, and genuinely loves animals. They always go above and beyond for me and my pets, and I’ve never once felt rushed or brushed off. The reception team is amazing — always patient with my questions and somehow always finds a way to fit me in when I’m worried and need to be seen. The vets and nurses are so compassionate and clearly do what they do because they care.

I can’t say enough good things about this vet practice. From the moment you walk in, you’re met with kindness and understanding, and it really shows how much they care about both pets and their owners. Every vet and nurse I’ve met has been gentle, patient, and genuinely invested in the animals they treat. They’ve been there for me during stressful moments and always taken the time to explain things properly, which means so much when you’re worried about your pet. The reception team is lovely and always does their best to help, even at short notice. I trust them completely and feel so lucky to have found a practice that treats my animals like their own. Truly outstanding care from a wonderful team 🐾

Absolutely lovely bets Dawn and Louise always have smiley and welcoming faces when I bro g Marley and Bailey in and the vets are so attentive and answer all your questions that you may have about your pets! Thank you so much for looking after us when we come in! Lots of love Sarah, Marley and Bailey 🩷🩵🩵

Well, I recently lost my dog 😓 We were registered with this branch for about two years after moving to the UK from Bulgaria. We attended routine appointments, and the vets knew my dog was deaf & not easy to examine thoroughly. I have now moved to another city, and the night my dog had an emergency was the first time I ever heard about Brucella. The emergency vet told me that if my dog had not been tested for it, it would be very difficult to find a vet willing to perform surgery on her. What I cannot understand is why I was never advised at any point to get a Brucella test done. No one recommended it, explained it, or mentioned that it could be extremely important for dogs brought from abroad — especially in cases like ours, where proper examinations were already difficult. I’m writing this here in the hope that vets may read it and, in the future, recommend or at least discuss this test with owners who bring dogs from other countries.

Horrendous do not take your pet here. I signed up with this vet due to the positive reviews on here but what I received back was nothing bar negligence on their part. It is nothing short of a cattle market. You are lucky if you get a 10 minutes consultation where your pet isn’t even examined and the issue not dealt with. They are only after your money no focus on thr pet health it’s a money making machine. My puppy was taken in on Tuesday with loose bowls and pain in the abdomen he was given probiotics, the condition worsened and he was howling in pain distressed and having diahorrah every 1-2 hours. He was taken back to the vets Saturday of that week.Again he was given probiotics and suggested blood test to rule out neurological issues. I am told I would get a call on Tuesday with the results. Sunday that week more explosive diarrhoea and now blood and lots of it. I immediately contact the emergency vet who examines him and do a stool sample and diagnose him with in 5 minutes of seeing him with colitis and give him 5 injections where the diahorrah and pain stop and he will actually eat and drink water without it being syringed in his mouth. This costs me £530 I do not get a call on Tuesday in relation to his blood tests and had to chase them up on Wednesday. Another vet then calls me back and all I can hear is an American woman a dog growling and scuffling of paper and ask him whether the dog I could hear was alright. I request he moves location so I could actually hear him. He turn calls me back and states that the dog showed mild signs of dehydration. It is absolutely comical the service provided here . I cancel my care plan as no care is provided and then receive calls about the £60 cancellation fee. What about the £530 pounds I have just spent at the emergency vets. To which I get told I got discounted vet visits however the condition wasn’t diagnosed so how is this my fault ? To say I’m disgusted is an understatement. My puppy was left in pain but this place is a licence to print money. Do yourself a favour go to snother vey who will actually treat your pet.