Medivet - Bamber Bridge (Withy Grove Vets)

Arrived at 5.09 for a 5.15 appointment. Was taken in at 5.12 Extremely friends female practitioner (tattoos) she was so good with my dog who is always nervey at the vets… we was checked out, weighed and given yearly vaccinations and monthly medication within 20 mins… without feeling rush in the slightest. Very efficient, very friendly, very welcoming. This is so worth the plan fee. Ladies on the reception seemed helpful and kind to each other and it was lovely to see from an outsider a good amount of team work.

I had 2 of my cats spayed this week,both cats have responded to the medications and are happy and back to normal activity. Could not be happier, i am a vet nurse retired and trained at the practice when it was Amanda and Michael. And could not find any fault. The only is to ring the practice for a price don't rely on the website prices. If you are worried about some reviews, try them just once I think you'll be pleasantly surprised.

Always a welcome atmosphere, a clean practice where everyone is helpful and the vets are helpful and knowledgeable. If you haven’t been before give them a go 🐾🐾

Willow needed urgently attending to after becoming quite unwell in a short period of time, I contacted the vet in the morning and she was seen within the hour, admitted and given the urgent medical attention she needed. Suanne talked me through every step of her plan and kept me updated throughout the day, I really did not need to worry knowing she is always in the best hands. I am eternally greatful for Suanne and her team for always being there when I need them. Their kindness and compassion is on another level, I wouldn’t take my girls anywhere else. Forever greatful to all who looked after Willow 🥰 she is now hopefully on the mend and back to her quirky little self 🥰

We had an incredibly emotional but ultimately positive experience with this practice. Our parents’ cat had unfortunately been let down by a previous vet over the last three months. That vet did not do enough research into her illness, which left my parents beside themselves with worry and unanswered questions. Sadly, she has now been diagnosed with lymphoma. In just a 20-minute consultation, the team here explained more to us than we had been told in the entire three months beforehand. Although there is nothing that can be done to cure her and we know she will eventually pass away, the care, honesty, and compassion shown to us meant everything. They have provided treatment to help slow the progression of the illness and to keep her as comfortable as possible. From the very first phone call, everyone was kind, understanding, and reassuring. We were seen within half an hour, which we are incredibly grateful for. The kindness and support we received during such a heartbreaking time will never be forgotten. We have now registered our other cat with this practice without hesitation. Thank you so much to the whole team for your professionalism, empathy, and genuine care. Please make sure you do your research when choosing a vet — it truly can make all the difference.

I have to be very honest, the reception staff are not the most welcoming at all at this practice and I have been a few times. However, the 5 star review comes as a result of the actions of one of the Vets, Catherine. I had to have my 4 year old German Shepherd, Frank put to sleep on Friday just gone. Catherine was amazing: she was so compassionate; showed great empathy and really put my husband and I at ease and most importantly, she put Frank at ease. She went as far to give him a kiss on his forehead whilst she administered the drugs. What was a really emotional experience, was made, very much better by Catherine's actions. She absolutely cared about my beloved dog and her actions very much showed that. She is an absolute credit to her profession and a great representative of Medivets. I absolutely would have no hesitation in recommending her services.

I cannot morally recommend this place to anyone. Since this surgery has changed hands it's sadly gone way downhill. Had my cat here on Monday. Struggling with his balance. But alas, didn't take his temp or even look at his ears. Which for me was the final straw. I did have three cats registered here but no more. With fees varying for the same thing over the last couple of years . A distinct lack of any clear pricing I find alarming. Particularly in these tough times. For some reason I continually have to ask for a receipt of what treatments etc I'm charged for but the amount is different everytime and reception staff seem unwilling to give these invoices / receipts to pet owners. To see my animals (which are members of our family) it saddens me to see a company like this use them as cash cows. To put this in perspective my cat was seen by another vet this morning and has started an antibiotic course which could have been started on Monday. Please think carefully before you bring your pets here as I will not bring another of my pets here. I understand the business owner has a right to reply here but I'm not interested in anything they have to say or entering any form of dialogue. Action spraks louder than words.

Avoid this place. 9am on Friday, the practice manager checked my cats surgical wound and said it was fine. At 7pm we ended up at the emergency vets - as this practice refused to accommodate - with an infected wound, that to a trained professional, would have been apparent at 9am. After having more surgery, for which they charged an additional £150 for medications. I enjoyed the incredibly rude Jo informing me I had ‘got what you wanted’ because they had ‘waived’ the fee of follow-up surgery & appointments. Don’t go here!