Easipetcare - Streatham

From the very first moment, I felt that we were in the right place. My dog had an emergency appointment, and the doctor immediately stepped in with such care, attention, and professionalism, clearly explaining every step. After a few hours, we received the heartbreaking news that urgent surgery was needed. Even though this procedure wasn’t available at their clinic, they didn’t leave us alone for a second. They supported us, guided us, and helped us find the very best specialists. That meant everything to us in such a scary moment. Dr. Rosie is not only an exceptional professional but also an incredibly kind, compassionate, and dedicated person. Her genuine care, focus, and determination to help truly set her apart. I will always be deeply grateful to her. Every single member of the team was involved in “saving Toby,” and you could truly feel how much they cared. This is, without a doubt, the best veterinary clinic I have ever been to. I feel so lucky that in such a difficult and emotional time, we ended up in your hands. Thank you from the bottom of my heart.

Friendly, knowledgeable and extremely helpful. We took in a pregnant stray cat and easipetcare's team helped us at every step of the way. Any concerns or worries we had were expertly handled and explained, and they were more than happy to point us in the direction of other trusted vets when they were fully booked or closed. They genuinely care about the wellbeing of animals and it shows. Otis and her 3 kittens wouldn't be in such a good place without them ☺️

I was initially attracted by their £85 kitten vaccine package. I registered my kittens three times and on every occasion the information wasn’t saved properly. I finally did it over the phone and booked the date. By the time I got there, the price had increased to £110, but I paid the old rate since it was advertised when I booked. The issue I had with them was that despite registering, their dates of birth were wrong and so was my name. It took two more corrections to get it right. I also wasn’t very impressed with the overall service: from registration to the actual appointment, there were a lot of mistakes. Anyway… moving on. I wanted to vaccinate my cats with the anti-rabies vaccine, so I called and they quoted £110 (£115 on their website price list) per cat! I booked, but I had a feeling that I was getting robbed in broad daylight. It took ChatGPT and a two-minute search to find a clinic that does the anti-rabies vaccine for £57. I also asked how much their annual booster is — they do it for £55, while Easypet charges £75. I’ve just returned from the clinic… impeccable service from beginning to end. I think I’ve found my new favourite clinic.

I found a lost dog yesterday and a kind man helped and lent me a lead we come to a decision that I would drop off the lead at this vets im sure he takes his dogs there, after 1 hour of walking around I found the very happy owner and I went into this vets and the receptionistson the desk wouldn't help take a dress where I left the lead because I couldn't find this vets until after I found owner and I was shattered broke 3 ribs a few months ago ,these women shouldn't be in a public place and working with animals if they are so lazy that 3 numbers and 5 letters was to hard fir them to write down and help someone who helped me find the dogs owner, how disgusting you both are and you know who you are shame on you both ,the vets was Norbury branch ,I just read that the receptionists are angels so it must be the wrong vets .

I have been with this vets for the past couple of years since moving into the area. The best thing about this surgery is the receptionists which i can say are hands down amazing and so so sweet with the animals. In terms of veterinary care, it’s rare you will see a qualified vet and instead a veterinary nurse whilst paying premium costs. My cat had a long term health condition but they insist on seeing her and taking blood despite this causing my cat huge levels of distress (she’s an elderly frail house cat) i have explained this on multiple occasions, not to mention ruin the fact that it’s £250 per blood test even if they change her medication by just 1mg. Without the blood test and consultation (around £340) they refuse to re-prescribe the lifesaving medication my cat needs. When i challenged them on this saying it feels like I’m being held ransom to keep my cat well, i had a very young, arguably inexperienced veterinary nurse suggest that i should ‘surrender’ my 17yr old cat to ‘someone that can afford her’. As an NHS worker, the suggestion of this goes against all what we stand for. There was no consideration to perhaps looking into a cheaper option, a different vet, a subsidised service etc. the answer was essentially ‘just give her up’. Which to me is wildly ignorant given how full the shelters are in London, quite shocking advice from veterinary staff in a London clinic. I won’t lie, given my high running emotions i lost my ability to see sense and told her what i thought of this idea and just left. Since then i have not been provided with the lifesaving medication prescription that my elderly cat needs which kind of goes to show that again, services from this vet are subject to random and are not based on ethics or the animal’s best interest. On this basis, i would strongly suggest you find an alternative. The reception ladies are so wonderfully kind that you’d be fooled into thinking this attitude and philosophy runs through the whole surgery but that’s not the case. When the vet told me i should give up the cat if i couldn’t afford the vet fees, i tearfully challenged back that perhaps they should instead consider lowering the fees given how extortionate they are - she said she doesn’t set the prices AKA “computer says no”. Really easy answer, jobsworth. Rightly or wrongly, having been an NHS worker for 15+years, there’s situations in which you do everything you can to help and tiptoe around the red tape. This sugary won’t do that for you. If you aren’t middle class with a regular, steadily high income, don’t bother. No one needs their animals treatment to be held at ransom because you don’t have a few hundred quid just sitting in your back pocket to hand over. Give them a wide birth. 0/10

Unfortunately, my experience with this clinic has been incredibly frustrating. I been trying book appointments for my cats and they keep cancelling them. Even tho, the receptionist seems very kind and helpful. It’s disappointing that regular paying customers seem to get prioritized for appointments, while those on the Pet Plan—including me—face constant cancellations and delays. To top it off, I’ve been charged twice (on 17 June and 28 July) without receiving any valid or completed services. I hope the clinic addresses this issue—Pet Plan subscribers deserve the same level of reliability and care as other clients!!!