Newton Clarke Veterinary Practice - Yeovil

A BIG THANK YOU to you all for looking after our dear Springer Darcy. The kind, friendly reception staff. All excellent, especially Peter for his on-going marvellous care & help, BRILLIANT vet. Also to Graham who came to put Darcy 'to sleep' last Tuesday, he treated him & us with empathy, care & compassion. He was so kind exactly what we needed. Thank you. The Brownett family.

I am writing to thank you for the exceptional care you provided for my cat. I initially thought she had a jaw dislocation, but your vet's thorough examination correctly identified it as a dental problem. I was so impressed by the vet's expertise and the gentle, patient manner in which the situation was handled. The entire team was kind and helpful. My cat is now on the road to recovery, thanks to you. We are so grateful!

An outstanding team! A big shout out to you all from reception to my personal experience with Olly Davidson who has invested his time care and compassion with my beautiful Labrador through her tplo surgery! Can’t thank you enough for all your support throughout this time.

A big thank you to the lovley vet we saw yesterday. Sadly we had to say goodbye to our gourgous girl Grace . We were both emotional wrecks but felt so supported by her empathy and understanding. Thank you we are heartbroken but we new it was time to say goodbye and just needed a understanding vet to support us with this decision.

Our appointment was correct time, only a week earlier than booked, however Meg was seen after a half hour stroll in the park, Meg was given the Librela injection as it was decided she is getting benifit from this treatment, each month will be monitored to enable Ongoing observation.

I have been with Newton Clarke vets for over 10 years for care of my 2 whippets. When it came to say goodbye to my 14 year old whippet, Elvis, at home sadly Elvis received a below par service, as a client I was mortified and deeply saddened at the experience. I gave feedback and was assured by the practice owner no other client would experience the passing of a dearly beloved pet again like me. Shortly after I receive a call to collect my dogs ashes, I do this and the receptionist hands the bag over the counter to me with no words at all. That was the final straw for me after giving feedback and hoping they learnt from an appalling un empathetic experience putting my beloved boy to sleep this was the final straw. Clearly this practice will take a lot of your money when your pets are alive but do not give an inch of care when they are passed. I gave ample opportunity before posting this to give feedback and training on empathy and the loss of pets, nothing clearly was learned.