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PDSA Pet Hospital - Leicester

2.8 (9 reviews)
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Closed
64 Heyford Road Braunstone Leicester LE3 1SR

About PDSA Pet Hospital - Leicester

PDSA Pet Hospital Leicester is a charity that helps pets in need by providing free and low cost veterinary treatments and medications for eligible pet owners.

To qualify for PDSA support you must be in receipt of benefits and live in the postcode catchment area of a PDSA Pet Hospital or Pet Care Scheme practice

Pet Hospitals provide free and low cost veterinary treatments and medications for eligible pet owners.

Pet Care Scheme practices offer eligible pet owners access to low-cost treatments.

PDSA Pet Hospitals

Free Service

To qualify for free treatments and medications, you must live within the postcode catchment area of one of our Pet Hospitals and be receiving at least one of the following benefits:

  • Housing benefit (means tested)
  • Council tax support (means tested)
  • Universal credit with housing element The Free Service is only available for one pet per household. Any additional pets can be registered for the Low Cost Service.

Low Cost Service

To qualify for low cost treatments and medications, you must live within the postcode catchment area of one of our Pet Hospitals and be receiving at least one of the following benefits:

  • Child tax and working tax credits
  • Universal credit without housing element
  • Pension credit
  • Income support
  • Job seekers allowance
  • ESA – (Income Based Only) Employment Support Allowance
  • Personal Independence Payment (PIP) / Adult Disability Payment (ADP)
  • State retired pensioners who are householders living in council tax bands a – d The low cost prices are typically 20% to 30% lower than private veterinary practices. This can vary, depending on the treatment. There is no limit to the number of pets you can register for the Low Cost Service.

Pet Care Scheme

If you do not live near one of our Pet Hospitals, but you are receiving benefits, you may be eligible for our Pet Care scheme.

The Pet Care scheme is run with partner veterinary practices, allowing you to pay a small monthly amount to get access to low-cost treatments for cats and dogs, along with other help to keep your pet healthy.

To qualify for Pet Care Scheme you must live within the postcode catchment area of a participating practice and be receiving at least one of the following benefits:

  • Housing Benefit
  • Means-tested support with Council Tax
  • Universal Credit with Housing Element
  • Rate Relief (Northern Ireland only)

To find out more contact your local PDSA branch.

Part of PDSA

Animals we care for

  • Cats
  • Dogs
  • Small Mammals

Facilities

  • Client car park
  • Disabled public access

Opening hours

Monday
  • 9am – 4:30pm
Tuesday
  • 9am – 4:30pm
Wednesday
  • 9am – 4:30pm
Thursday
  • 9am – 4:30pm
Friday
  • 9am – 4:30pm
Saturday
Closed
Sunday
Closed

Reviews of PDSA Pet Hospital - Leicester

2.8 out of 5

Based on 9 reviews

5
44%
4
0%
3
0%
2
0%
1
56%
  • Bazzavelli 1 profile photo

    Bazzavelli 1

    Google 6 June 2026

    I come with my xl bully muzzled and I just love how everyone shows him love and are so friendly no one judging me or my dog lovely convos with other owners and very polite and helpful staff :)

  • steven mccallum profile photo

    steven mccallum

    Google 13 May 2026

    What can I say my dog was bad,it was a bank holiday and there was someone available to see my dog, I wasn't even charged, I paid a donation, I had 2 more visits and each time the staff have been fantastic, I try and pay for the treatment but the cost would have been over £500, I wasn't put under pressure to pay anything other than a donation. I paid as much as I possibly could not even half the cost but its a charity,so we all must do all we can to support this so charity. Awesome so dig deep if you can when donating

  • Molly Alice profile photo

    Molly Alice

    Google 29 April 2026

    The most awful service we’ve ever received, promise call backs but you never get them! Was promised call back Monday afternoon but never got it, it’s Wednesday now and still not had anybody called!!! Safe to say we have gone elsewhere.

  • Julie Smith profile photo

    Julie Smith

    Google 1 April 2026

    This is a fantastic facility for people who struggle to afford the extortionate prices of private vets, people need to appreciate this is a charity and their resources are more limited than vets. Whilst there, some people weren't even making any donation for their pets treatment. The reception staff, nurses and vets are all lovely and are trying their best, even though we lost our dog today, we appreciate everything everyone did for her today.

  • ML. NaDeZ profile photo

    ML. NaDeZ

    Google 30 January 2026

    Disgusting, took my cat in for the reception to say “ sometimes it’s normal for their eyes to do that “ no it’s not, not that colour tear dropping from eye , just one singular eye aswell. They just looked at this specific photo and shrugged it off, I took my cat in who is by the way terrified of being in a cat carrier was meowing his poor heart out, just to not even get checked with eye infections anything can happen within a few days, you can’t save it once it’s to late. To think my cat could be in pain right now with every blink and you guys didn’t even bother to have a look, not doing anything about it is one thing but not even looking and just saying what you think through a photo? Absolutely shocking buisness ashamed that you guys are local. Total bad experience, not to mention my cat isn’t fond with me now and it wasn’t even worth it. I get it won’t last forever him being like this with me but that ain’t the point he isn’t gonna trust me properly for a while

  • Claudia Farghali profile photo

    Claudia Farghali

    Google 6 January 2026

    Feedback for PDSA: I attended PDSA with my 20-year-old cat and was instructed to sedate him at home specifically so blood tests could be taken. Once at the clinic, no blood tests were performed. Instead, a possible diagnosis was made based solely on visual assessment and a urine sample. Despite my cat being alert, eating well, and active, euthanasia was suggested without confirmed diagnostics. This was extremely distressing and inappropriate. In addition, one injection was incorrectly administered into his fur. I am deeply concerned about the clinical judgment and handling during this visit and hope PDSA urgently reviews its diagnostic standards and decision-making processes, particularly for senior animals.

  • Lola Williams profile photo

    Lola Williams

    Google 18 December 2025

    i dont even want to give this vile facility one star but in order share my experiences it will have to be. In june of this year (2025) i took my beloved cat bynx in as she started to become withdrawn out of nowhere, they claimed she was too aggressive to be able to take her blood so i paid for her to be sedated so they could take blood. the results came back clear but they didn’t offer me any sort of explanation as to why her behaviour was off. a few days later she developed significant swelling on her whole face and a big lump on the back of her head. i knew it wasn’t looking good for her but continued to take her to get to the bottom of it. they needed to sedate her once again to do a biopsy on the lump at the back of her head/neck but all the staff didnt know what it was and told me to go private and pay up to £1500 to have a CT scan. the final time i took my baby girl in, the vet i spoke to had no empathy and compassion whatsoever and suggested euthanasia straight away. they were rushing me to say goodbye and wanted to get it over and done with. they were cruel and cold when handing me her carrier back and was pestering me for donations. This passing sunday i lost another fur baby, my 16 week old kitten was taken in a last month for symptoms of cat flu, they prescribed us antibiotics but they dont treat anything viral and told us it wouldnt be worth doing more tests to see if its cat flu as it would “not be worth their limited resources” me and my partner had to watch our girl Callie deteriorate as these antibiotics did absolutely nothing to help. we had to take her back this past sunday as her condition became so bad she had a fall due to constant fatigue and degloved her bottom lip from her chin. the vets said once again its not worth their resources doing the surgery as she looks like a kitten that would not thrive in life and should probably have to be euthanised. i had the exact same experience with putting my cat to sleep, they were rushing us, cold, heartless and very disrespectful. constantly pestering us for donations as they “are not a charity” all the vets are young clueless women who look like they have just got out of college and doing an apprenticeship. the complete lack of empathy is disgraceful and they DO NOT LISTEN. the way they see it, if ur on low income already you shouldnt have a pet. this place needs serious new management and inspection.

  • Cadi Carr profile photo

    Cadi Carr

    Google 27 October 2025

    We had to get my dog put down with a private vet because pdsa were just fobbing us off with more medication each time which did nothing and only made him worse the days before he got put down the pdsa gave him a needle in his back legs which basicallu paralysed him he couldn’t walk a few steps without support and dropped to the floor we went to the pdsa numerous times and they never found out what was wrong we went to a private vet they told us immediately that he had fluid in his body and they couldn’t even hear his heartbeat Cause of it the pdsa did absolutely nothing and my dog had to be put down cause of their vets. Do better.

  • Julia Chirico profile photo

    Julia Chirico

    Google 25 January 2024

    My cat Gremlin was put to sleep today.I was really heartbroken,but would would like to say how kind & understanding all the staff were that I saw.they were very patient & compassionate, the 2 vets were lovely also the lady who was by my side during the procedure & the receptionist. Thankyou all so much. You were all very kind at this very sad time.

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Where is PDSA Pet Hospital - Leicester?
PDSA Pet Hospital - Leicester is a veterinary practice in Leicester, Leicestershire. The full address, phone number and opening hours are listed on this page.
Which animals does PDSA Pet Hospital - Leicester list care for?
PDSA Pet Hospital - Leicester lists care for Cats, Dogs and Small Mammals. Call the practice to confirm current clinician availability for your pet.
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Call the practice directly using the phone number on this page. Online booking through Vet Verified appears here when the practice switches it on.
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