PDSA Pet Hospital - Coventry

Reviews of PDSA Pet Hospital - Coventry

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  Elizabeth Bolton

  Google · 29 March 2026

  Contacted the pdsa for advice whilst filling in online form for registering pets, as concerned as 1 was unwell, person I spoke to was very helpful, and also asked what the symptoms were, when described, she advised to get him in that day ASAP as possibility of something very serious. We went straight there, and were seen very quickly even though was no formal booking of an appointment due to the possibility of how serious it could be. Turned out after good check it wasn't the worst case, and he would be fine in few days to a week with help of prescription which we got there and then. All the staff were great, so supportive, helpful, friendly and understanding. None were bothered by his size (60kg dog) and were comfortable and at ease with him, even commenting how godd and friendly he was. He trusted them completely and was happy. We all walked away very happy amd relieved.

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  Annie Fitter

  Google · 20 February 2026

  I attended the PDSA Coventry out of hours service at 2am on a Sunday morning with my dog, who was in severe pain and extremely unwell. I was already distressed and worried, so the experience that followed was incredibly upsetting. From the moment I arrived, the receptionist was rude and unwelcoming. There was no empathy or understanding of the situation, despite it being an emergency visit in the middle of the night. I was told to sit and wait, even though nobody else was there, and ended up waiting around half an hour to be seen. I had been sent there by vets now and the receptions was also extremely rude on arrival as “they weren’t expecting me”. When we were finally called through, the vet appeared disinterested and dismissive and had clearly just woken up from a sleep. My dog was barely examined, and I was quickly told there was nothing they could do and to see my regular vet on Monday. There was no real attempt to investigate the issue or provide reassurance. I had to push just to get pain relief for my dog, which should not have been necessary given how much discomfort she was clearly in. The main focus seemed to be on the cost, whereas my only concern was making sure my dog was not suffering. It was extremely disappointing and upsetting. While waiting, I also overheard the receptionist speaking very rudely to another client on the phone, telling them their pet was not registered and stating, “the only dog we have registered says it’s dead,” which I found completely inappropriate and insensitive. I left feeling distressed and unsupported and immediately went to The Willows for a second opinion. I would not return and cannot recommend this practice based on my experience.

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  Barbara Deaville

  Google · 21 January 2026

  We would just like to thank all the staff here for there fantastic care for our Border Collie Eddie over the last 2 months regards his treatment and surgery he received, especially Maise the VET whom gave Eddie the best chance of being able to have the Mass removed with surgery. Also a big thank you to the Surgeon whom removed the mass you’ve done an amazing job you would never of known it was there and how it is healing ❤️‍🩹. Matt, I and ours boys are forever grateful to you all and so is Eddie 🐾 xx The Deaville Family xx

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  kira mort

  Google · 21 January 2026

  Staff are amazing, cant thank them enough. They were so kind, patient and understanding and explained everything we needed to know. Don't think they get enough credit/recognition for what they do ❤️

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  Bec C

  Google · 13 January 2026

  My cat was really unwell so I rang PDSA. Initially they didn't want to offer me an appointment as we weren't registered. However after having a breakdown on the phone, we were emergency registered (bringing proof of eligibility when we attended). My cat needed emergency surgery after swallowing a foreign object. Without the support of the PDSA I wouldn't have been able to afford her treatment, due to her being unisured. The phone line is horrendous, with 2/3 prerecorded messages playing on a loop, which after being on hold for 30 minutes got incredibly grating! However, the phoneline was the only aspect of my experience which was subpar. Overall, this charity helped to save my fluffy baby's life, so sitting on hold with annoying messages was a small price to pay, along with a voluntary donation 🥰

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  Tracy

  Google · 6 November 2025

  Last Thursday, I took my beautiful girl Bailey in to fly over the rainbow bridge, she was struggling quite a lot with walking and in a lot of pain. The reception staff were extremely helpful and caring and the lady vet explained everything to me what was going to happen. I would like to thank everyone who made this journey more peaceful for me and my fur baby. Fly high my gorgeous girl. RIP ❤️❤️

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