Medivet - Coventry

Very happy with rosies treatment the vet was lovely and give her a good check up and the reason I took her was her eye which turned out to be conjunctivitis so hopefully treatment given will sort it out

Medivet Coventry have been great with our 2 chihuahuas. Simon & Tiago have been so good especially with Sally and her diagnosis . I really feel that they listen to you and and are very caring . Im so happy that we moved there after being very disappointed with the vets we were at previously. The reception staff are really helpful too. Thank you all

I always leave feeling confident that my pets been treated thoroughly and correctly (which I havent felt in my last practice) Simon has a wealth of experience and knowledge and i know he always puts the animals first. The rest of team are also amazing and the reception team/nurses are really friendly...so pleased I moved to this practice!

Dr Alexndra was incredibly patient, calm and understanding with our 2 nervous dogs when they went for their annual booster last week making a potentially anxious visit run a lot more smoothly. As well as this, the Reception team were friendly and approachable.

I feel very conflicted about this practice. While the vet I usually see, Simon, has always been diligent and kind, the overall experience of the place leaves a negative impression. One of the other vets I once had to see was very reluctant to look back over my cat's history in order to tell me which medication he had had previously, trying to make me buy one that cost more, until I requested firmly that he keep looking back through the history. This is concerning, and for someone with less money than me could have had an impact on their finances and their cat's health. I have also had repeated instances of reception staff being obtuse. When I have in the past expressed my concern at how I could pay the fees due to not having much money, receptionists do not offer any sympathy and can come across as very cold. A special 'cat waiting area' was added recently, but when I first went it to use it there was a dog with its owner sitting there, which meant I couldn't use it with my cat, and the reception staff did nothing to intervene. There is no point in having such an area unless its use is monitored. There seems to be very little understanding of the different needs of cat owners compared to dogs, or of the fact that some people are actually scared of dogs because of bad experiences and so encouraging dogs to jump up, for instance, should not be something that happens at a vets practice. Additionally, I had to take fecal samples from my cat recently and was given no instructions about where to store them, or how many days the first one would last, or that I would only be able to bring them in Monday to Friday - I had to seek this information out myself from staff. It would be so easy to provide a simple print-out of such critical information to be shared across your many practices, and would really help with owners' stress and their animals' needs. The only reason I remain with the practice is because Simon knows my cat's medical history and I trust him; otherwise I would change to a practice with a specialism in cats and a more caring, client-focussed culture. All these things would be so simple to resolve, and would have such a positive effect on clients' experience.

Helped me to understand everything as my cat is a new pet to me I've never owned a pet of my own. She is really settling into the house now playing with boxes and learning to use the laptop. She loves lying on the sofa and does gymnastics to get in and out of the window. She's getting used to going to the vets for her checks and treatment and the staff are very kind to her at Medivet.

Took my dog Bella a St Bernard to this vets yesterdat 5/8/2025 as in pain, not eating and generally a fit active dog but not for a couple of days. Saw vet who did his consultaion and come up with Arthritis which what my wife and I already thought was the problem.... prescribed a 2 week course of tablets to see how it went the tablets are called Galliprant 100mg x 30 tabs.. 2 a day in morning before food. My wife paid bill £203.84 and was told only got 16 and rest will need to be collected next day. I thought that quite expensive but you don't say anything as its your "baby".... Got home and we managed to get Bella to take 2, she went to sleep after....2 hours later Bella ate her chicken lunch..... went to sleep and 2 hours later woke up and I took her for a short walk for toilet....she had a wee and then a poo...... the poo came out like a gushing tap and when i picked it up a lot of blood in it too.....worried now....got home chechked side effects and there is is Diahrea and blood may occur..... e=mailed vets as late requesting call back in morning....9.15 am vet rang and i explained the situation and told them Bella will not be taking anymore and I will return tablets ant requsted a refun for tablets £154.84 was the price for 30 tablets.... I was told abruptly No we do not refund as we have used them.....We had words and she went away to speak to practice manager..... I took Bella for another short walk..she had a poo.....firmer this time but still blood in it...I rang and told vets i was coming in to bring back tablets and get my refund....I even offered to pay for the 2 tablets I had used....I arrived at vets and spoke to a lady who I had spoken to earlier...showed her photos of poo with blood....Ok you can have a refund....good i thought..... Refund is £132.72 she said.....Tablets cost me £154.84 for 30 ....So £154.84 divided by 30 = £5.16 each x 2 = £10.32.. so I want £144.52...... NO the "system" says £132.72 AND i have to wait for their Head Office to pay me.... maybe 7-10 days.......Absolutely furious and totally unhappy about the whole thing..... we will not be going to this vets again...... I have added photos so you can see.......Bella will be visiting another vets shortly we hope for the best