Vets Now - Coventry

Reviews of Vets Now - Coventry

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  Helen Dyer

  Google · 31 May 2026

  Our cat had been hit by a car and had nasty facial injuries. We were seen promptly and he was treated with the utmost kindness, expertise & professionalism. We were kept informed of what care was happening and why every step of the way and we were very grateful for the effort taken to arrange him a transfer to a specialist hospital.

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  Lucy Turnbull

  Google · 28 April 2026

  Unfortunately, I was deeply disappointed by the lack of compassion, empathy, and professionalism shown by staff throughout the process. During the appointment, my dog required oxygen, and I was extremely upset that there was no facility or provision for me to remain with him while he was dying. Being unable to stay with my dog at such a critical and final moment was deeply distressing and, in my view, unacceptable. This added significant emotional trauma to an already heartbreaking situation. Then asked for payment. While my dog was dead on the floor. At that moment, I did not have my card with me, and instead of handling this discreetly or allowing me time, the matter was discussed back and forth in a way that felt insensitive and inappropriate given the circumstances. I later understood that there was a 30-day payment option available, which makes the way this was handled even more frustrating. To add to this, I then received multiple follow-up emails and a phone call the very next day chasing payment. I found this to be unnecessary and lacking in basic compassion, especially so soon after such a traumatic event. Overall, I feel let down by the service I received at a time when kindness, dignity, and understanding should have been a priority.

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  Scarlett Parr-Reid

  Google · 29 January 2026

  Vets Now in Coventry provides a really great service. I took my rabbit to them as she wasn't eating her food. Their receptionist was really helpful on the phone and in person, and the vet saw my rabbit Lilo within half an hour of me calling, which was out of hours. The nurses and vet were considerate and thorough, reassuring me and providing information on the care Lilo needed. I felt like Lilo was in safe hands. I would recommend Vets Now Coventry to anyone with a pet in Coventry or nearby.

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  emjb b

  Google · 1 December 2025

  Charles & the team were brilliant when our Chihuahua had a heart attack. Very calm & compassionate. They also picked up things our regular vet hadnt mentioned. They stabalised her over night & gave us a very detailed report to pass to our own regular vet when we collected her next day, so she could continue treatment and she's since made a good recovery. Can't thank the team enough!!! Only wish we had an emergency vets closer to us

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  Sheila Polanyk

  Google · 1 December 2025

  I attended VETS Now emergency clinic in Coventry on Saturday afternoon with my kitten who was vomiting + hadn't eaten for 2 days, on the advice of a vet I consulted prior to going. It was stressful as I was on my own + my kitten was in obvious distress. The reception staff were lovely + engaged with me from the out set. I had to wait about 20 mins to see a vet but when I did she immediately explained the situation + was very mindful of the stressful situation I was in +, more importantly, the cost of the visit, so wasn't about to offer any treatment not needed at that point, which I found extremely refreshing. She treated my kitten after a thorough examination + explain what to expect in the following days + how to go forward . I was very reassured + my kitten improved almost immediately. The only downside is the cost of the whole experience. To just walk through the door is over £300, ( I was advised of this before going). However, as my insurance company cap the emergency cost at £200 I am now out of pocket by over £100, which just adds to the stress of it all. I know that is down to my insurance company's policy but I am guessing it's the same with most insurance companies. No one attends an emergency clinic if they don't have to, + not all people have insurance etc. I, personally, don't know how they arrive at the £300 plus fee but it would be nice if it could be brought down to a little closer to the amount most insurance companies accept + pay.

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  Leighton Padotan

  Google · 13 November 2025

  Called ahead of time to emergency appointment. Receptionist was very understanding and welcoming. Vet saw my injured dog . After less than 4 hours had to return as my pet my bleeding through the dressing and needed. Had to pay consultation fee again … waited for over 1 hour to be seen … re bandaged and paid again … less than 1 hour back at home and bleeding came through dressing again !

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  Janet Flynn

  Google · 14 October 2025

  Called ahead to let them know we were on our way. Staff were extremely helpful, and very compassionate. Updated on collection the next morning with paperwork for handover to our regular vet practice. A very positive experience under the circumstances, a massive thank you to the staff on duty that night 🙂

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  Karen Radcliffe

  Google · 6 September 2025

  Cat with broken tail: Wonderful welcome, only had to wait for a minute. The vet was very pleasant, removed the cat to another room to have a better look and returned after 5 minutes with Metacam. I asked what we should do next and I was met with a non commital ‘wait and see, it might go black and drop off or it might get better. If you are worried, come back or go to your own vet’. Needless to say, as the tail was stone cold and clearly had no sensation / feeling at all, we went to our own vet the next day and they kept her and amputated the same day. That was an expensive 5 minutes for 3ml of Metacam and little reassurance.

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