Riverside Vet Care - Abergavenny

Brilliant staff who genuinely care for your pet. Can't recommend highly enough. The vets put put both my dogs at ease and Rio was amazing helping my spoilt treat hungry over weight Norfolk get back to the weight she should be

Vet Daisy was so kind and caring when we put our much loved boxer to sleep at the end of his days. She is a wonderful and professional vet and made the sad experience so peaceful.

Louie was so compassionate and empathetic towards our very emotional and extremely sad visit this morning. Thank you, you made the situation a little easier for us ❤️

Pleasant, polite, kind and thoughtful. Treated my dog nicely and made her feel comfortable. Thorough in their approach

Both of our beautiful dogs are under Riverside 1 for 10 years Macey & 1 for 6 Frankie, both always shown such love and care on visits. On Friday our most beloved 10year old girl passed at home and when I spoke to Connor first thing Saturday he was wonderful and on arrival with Macey he showed real compassion and read our feelings so well. I just wanted to say Riverside and it's staff show true love and care to our animals in life and death. We will be forever greatful for your help at this awful time.

The staff were all really friendly and welcoming. They clearly love dogs and put both my dog and us at ease. I clearly made the right choice in switching to this practice. Would definitely recommend.

My wife booked-in our 2 dogs with Riverside online for their annual vaccinations. She then followed-up with a phone call to confirm the booking. She was then called back 2 hours later by Riverside to be told that as we are new Customers they can only vaccinate the dogs if we register the dogs to a monthly payment plan with them. Depending on coverage the cost of the monthly plan ranges between £22 and £66 pounds per month (for both dogs). Note: The payment plan is over and above the cost of the dog vaccinations. At the time the online booking was made there was no mention of compulsory new customer payment plan. My wife politely declined to these demands so the vets then cancelled our bookings. This type of dishonesty within veterinary profession that further underpins the recent findings conducted by the Competition and Markets Authority (CMA) whose investigation concluded the need for major reforms and transparency within veterinary practices including: Legally binding measures include price lists, prescription fee caps, a price comparison website and mandatory branding by the large groups to boost competition and drive down prices Pet owners using a vet practice that is part of a larger chain can expect to see changes before Christmas – including standard price lists Until these reforms are implemented, practices such as Riverside will continue to financially ‘milk dry’ both new and existing customers as they see fit.

A very disappointing response from Riverside Vets when a puppy turned up at Cantref Primary school during school pick up. We managed to catch it and hang around to wait and see if any one showed up looking for it but nobody did. As Riverside Vets was closest I was recommended to take her there. A friend kindly looked after my son whilst I delt with the puppy. On arrival at Riverside I explained what had happened and they checked to see if the dog was tagged but unfortunately it wasn't. They then told me that the dog was now my responsibility and that if I left it there I would be abandoning the dog. I was very shocked by the response. I explained I couldn't take it home as I already have a dog but they said I needed to ring those dog pound. I understand it is a tricky situation for all involved and it required everyone to go above and beyond but a really disappointing community spirit from Riverside Vets. Fortunately after I had walked out (quite upset by their response, and having "abandoned" the puppy) the owner arrived in their car. I walked back in to explain this was the owner and someone tried to start lecturing me again but I didn't stay to hear it. A really upsetting experience.