Rutland House Veterinary Group - Rutland House Veterinary Hospital & Referrals

Reviews of Rutland House Veterinary Group - Rutland House Veterinary Hospital & Referrals

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  Demi Gallagher

  Google · 29 May 2026

  Massive thank you to the vets/VNs and receptionist who helped quickly diagnose our girl and helped her cross over the rainbow bridge so peacefully, and dealing with us being so frantic and upset. A room was set up to say goodbye to her and everyone was more than accommodating when it came to us wanting some of her fur and paw prints to take home. Thank you for dealing with her and showing her such love and care in her final few hours. I won't hesitate to use this practice again when the time comes for our other dog to cross the rainbow bridge 🩷

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  Neil Burridge

  Google · 20 May 2026

  During the whole of Tilly’s treatment. The teams at the Haydock village vets and the veterinary hospital were amazing. Everything was explained in detail regarding Tilly’s operation. The after care Tilly received again was first class. All the staff were caring, friendly and faultless. They were a credit to the organisation and veterinary profession. Tilly was looked after by professional, kind and caring people and for that we are very greatfull.

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  Jill Curnane

  Google · 22 April 2026

  Reuben spent afew hours at Grapenhall surgery last week having a castration procedure carried out by Alexa. He was looked after very well & is now well on the way to a full recovery after suffering with BPH earlier in the year. Reuben is very precious to us & it is important i feel comfortable when leaving him. Alexa was really considerate of my worries & kept me fully updated on what was going to happen & when. A call to let me know all was ok after the surgery was completed & arranged pick up as soon as possible post op. Thankyou

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  Michelle Gandy

  Google · 22 April 2026

  The staff at the grappenhall maple vets are fantastic and so compassionate. Dealt with summer and my previous dog Harley in such a professional and caring manor Thankyou

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  Katie Taylor

  Google · 9 April 2026

  Took my kitten for his first vaccinations! Felt very welcome, our nurse (I think her name was Sophie) was extremely friendly and helpful! Along with the student nurse too! Would highly recommend! Staff are extremely welcoming snd warm! Pets are in safe hands here :)

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  Helen Roach

  Google · 2 March 2026

  I registered with Rutland House to get my Border Collies booster done. She is a very anxious dog at the vets. The vet today was absolutely brilliant with her and got it done with no drama or trauma for her. I'm forever grateful too the staff for understanding the nature of a Border Collie. ♥️

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  K Hitchcock

  Google · 2 March 2026

  Thank you to the nurses who saw Fizzgig for the second time today replacing his bandage - he even got his very own stamp on it!! The boy just can’t sit still 😂

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  Andrea Gilbart

  Google · 28 January 2026

  We put our dogs life in this vets hands, because we thought they were the best. How wrong we were. We took our 11 year old dog Billy several times with a terrible cough and vomiting. The first vet we saw said he had inflammation in his lungs. He didn't improve after being prescribed Metacam. We then saw another vet, who advised us to take him off a collar and put him on a harness so it wouldn't press on his throat. He said it was a collapsing trachea. He said we could give him human paracetamol, and because of Billy's weight, a very muscular 37kg bull breed, we were to give him 3 paracetamol a day. My husband didn't agree with this and only gave him 1 per day. After time, Billy wasn't improving, so much so that, he was admitted for an ultrasound on his tummy Friday 23 January 2026. Imagine the shock, when we picked Billy up, to find they had also done xrays, given an omeprazole injection, none of which we did consent to. £1029 later and we are still unsure as to what is the problem. Our beloved dog now weighs 28.4kg, as he cant seem to keep his food down. We were told there was nothing nasty going on, and that it was gastrointestinal. We were given more medicine, which is the equivalent to human omeprazole and gaviscon. So we are still no further on, with a diagnosis? This experience has been horrendous and stressful from beginning to end. We will now be taking Billy to a new Vet, one who actually cares about the animal and not using the business to make extortionate amounts of money!!

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  Casey Walton

  Google · 21 January 2026

  The misinformation from this vets cost us our pet. Our rabbit had been seen by our regular vet yesterday and we were told she had an obstruction and her stomach was distended. We were given pain relief and gut stimulants. At 4 this morning I could tell she was deteriorating, so rang Rutland House as our vets emergency hospital, the receptionist was lovely and responded urgently. When we arrived however the vet took a long time to even meet us at the door. We came in and he sat down and asked what the issue was. I explained she had a suspected obstruction from an initial x-ray but was booked in later that day for another one. She'd had pain relief and gut stimulants as prescribed by our regular vet. But she was cold and less responsive and struggling. He asked "struggling with what?" I explained again.He seemed annoyed we were even there. He asked what she'd had, did I have receipts for her medication. I said I didnt realise I had needed to bring receipts. He said he couldnt do much unless he knew what she'd had so I got up my previous google search of the 2 gut stimulants and told him the brand and doses and the dose of metacam. He listened to her heart and thats it. He said there wasnt much he could do without seeing the x-rays. He said she wasnt critical, she was just in discomfort. Condescended to me that rabbits will move less if they're uncomfortable. Said he could give her stronger pain relief - so he injected her with an opiod and another gut stimulant and said she's 'no where near the end' and just go to the appointment later on. She died when we got home. He made no attempts to check anything. You think if you're stood in a vetinary hospital, your pet is in the best place but we received virtually no care and plain misinformation that left us feeling like we were foolosh to come for help. If I had been to another vetinary practice we might still have our rabbit.

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  amber parkinson-hill

  Google · 18 January 2026

  We brought our Jackson in as an emergency yesterday when he became extremely unwell and we were not sure what the outcome would be. The staff at Rutland saw Jackson quickly and started treatment immediately but did so with the kindness and compassion that only good people have. Each time we called we were spoken to with kindness and our calls were never a bother and they kept us up to date. We cannot thank Rutland enough for getting Jackson better and returning home today.

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