University of Edinburgh Hospital for Small Animals Veterinary Services

Our dog Fin is going through chemo over 20 week period and so far about 7 weeks in. Staff have been lovely and very professional so far. However this week there has been a sudden change to his treatment plan so we have been asked to come in again 2 days later which we did. The vets had to do a few tests on him, and normally they give an approximate timeframe but today we were told they’re not sure how long it would take. After an hour the vet told us they’re waiting for results and it should take 10-15 mins. 1 hour 45 mins later and we’re still waiting for a total of 3 hours. We appreciate the work being carried out but the timekeeping and updates for the customers are not good enough. Time is being taken out of our day and I had to rush off to work whilst my partner waits. We expect more regular updates when we’re paying such an expense for something so important.

We have many bad experiences with them, I just going to mention a couple. They gave some oily liquid as to help our dying dog's appetite. She was foaming heavily from the mouth thanks to it and suffered because of it. Could you swallow a spoon of sunflower oil? While not long ago at our normal vet, we got tiny tablets for our other dog and it worked like magic. Why royal dick alway gives medicine that does not fit to give to a really sick dog when there is better solution? Then they put a feeding tube in but they didn't secure properly and came out a couple of hours later, they only check on the animals in every 4 hours and they didn't notice it right away and so it got infacted.

My dog, Daisy, was admitted here on August 6 after becoming paralysed in her hindlimbs. She was also incontinent. Callum Atkins phoned me to explain the options available. I decided to proceed with an MRI scan first and, depending on the results, move forward with surgery in the hope that Daisy would be able to walk again. Daisy went on to have the operation and is now doing incredibly well. She is back to walking and had already regained the ability to urinate on her own the day she left the hospital. I am extremely grateful that she was in such skilled and caring hands. Daisy beat the odds, and that is only because Callum performed such an excellent operation.

I want to start this by saying the words I’m typing can in no way compare to the thankfulness I feel towards the staff at the small animal hospital. My miso has been in and out of their care for the last two weeks and they have been amazing looking after him, the vets, nurses, everyone involved in his care have been amazing. Dealing with my anxious calls sometimes 3 times a day, they have saved his life, quite literally, and are continuing to give him life saving care. I cannot say what it means to me that I still have my boy with me, thank you so much for everything you do, and we will see you at our follow ups! 🖤

I couldn’t recommend the hospital for small animals and the team highly enough. From the very first appointment the staff took excellent care of my accident prone greyhound. Angus was fantastic and took great care of our boy. He had a dental and the procedure and aftercare was excellent with Angus. He then began seeing the wonderful Maaike who he adored for his regular acupuncture sessions and I just knew he was in the best hands. We sadly lost our beloved hound in November and we were blessed to be under the care of Fiona who couldn’t have been kinder during our hardest time. Not only will your pet receive the best care at the hospital, you will also meet some wonderful humans who go above and beyond.

Absolutely wonderful, cannot thank them enough for their above and beyond care and treatment for our little Rolo. They provided an extensive diagnosis and treatment plan in writing to make sure we knew exactly what was going on and what was to happen next. We took Rolo in for radiation treatment for a thymoma and unfortunately the lump had grown too big after the first treatment he couldn’t get enough oxygen and had to be put down. They called us and kept him stable until we could arrive, they took us into a lovely little private room that was comfortable and quiet. The vet treating Silvia explained everything, we knew they tried absolutely everything to help Rolo but unfortunately he was not able to recover. They kept him comfortable and content until we could arrive which we appreciated so much. The team were so compassionate, professional & let us say goodbye to our little guy in a dignified way - even had a side door we could use after so we didn’t have to pass through the busy reception. Just a small thing that was incredibly thoughtful and considerate. They responded to any questions or concerns so quickly, even via email even though. I wish were able to have Rolo treated here from the beginning of his illness, I’ll never forget how well Rolo was treated here & how wonderful the whole team was communicating with us to explain everything. If you have a pet that needs treatment and you’re referred here, take the opportunity straightaway - they are amazing & I’m so grateful for everything they did. Taking care of your pet is honestly their top priority.

I recently brought my dog here for radiotherapy following a referral by a vet in Wakefield after an MRI revealed a suspected brain meningioma. While it is too soon to tell how affective my dogs treatment will be, he is doing well so far and I want to give credit to the staff here. Every step of my dogs treatment was explained in detail both verbally and in writing. My dog had 5 treatments with an initial CT scan to make it 6 visits in total over a period of 9 days. I was updated over the phone on my dogs progress and picked him up at the end of most days and returned him in the morning. He did stay over a few nights. While all of the staff were wonderful I want to give a special mention to both Silva my dogs vet and Alex my dogs nurse. They were not only knowledgeable but also kind and compassionate toward both me and my dog, they showed a level of care that extended beyond expectations. I felt like I was leaving him in safe hands every time he went there. The cost of the treatment in total was £8000, while I can think of nothing more I'd rather spend it on than a loved ones health I hope one day the cost of animal treatment is better regulated. I appreciate the prices are not set by anyone I dealt with and are largely the same across the country, however I do feel it is important to mention to anyone considering similar treatment. I would recommend this vet to anyone, with it's advanced treatments and staff it is an asset to the UK.

My dog was admitted for emergency removal of piece of bone lodged in his asophugus. Thought we had lost him but they were amazing and he is doing really well thanks to their expertise. Medical staff and receptionists absolutely brilliant. Can thank them enough.

Want to say a massive thank you to all the team. They worked through the night to save my dogs life. 12 months later he's back to his old self again. Thank you!

Our precious basset hound was given the highest level of medical support when she needed it most after suffering paralysis from a slipped disc. The continuity of care from start to finish has been exceptional. Even in a very busy hospital, staff provide undivided attentive support to put your mind at ease. These people are truly preforming miracles on a daily basis. Nessie is eternally grateful 🐾

We attended this Hospital after having a really bad experience with Glasgow and we cannot fault them. Our dog had an Adrenal tumour with cushings disease and needed this removed as it was compressing her vein. Having read how risky this operation could be we were worried sick but Sofia who we dealt with couldn’t have been more helpful. We had so many questions and she always got back to us very quickly with all the information, nothing was too much trouble. The Senior Surgeon Kathryn Pratschke also took time to help us make a decision putting our minds more at ease and we couldn’t have asked for better service. The Vets were just wonderful and were so gentle with our girl who can be very nervous and wary of people she doesn’t know. They kept in touch with phone calls and emails with pictures while Holly was staying with them and she was home with us after a couple of days now resting. Thank you for taking such good care of us.

I was so impressed with our visit to the Hospital for Small Animals. My precious Lhasa Apso, Tashi Teddybear, needs to see a Veterinary Oncology Specialist, and there is no better place to come to in the UK. The whole facility is completely Accessible, disabled parking is free, with spaces available right by the Reception entrance. That's so important to anyone who is disabled, as I am, and may have had quite a journey to get there. There is no limit on parking time, which can be really important if you need several appointments and treatments, in one visit. All the Staff I saw were amazing! From being greeted in the spacious Reception area, Teddybear and I were made so welcome. Reception Staff were so caring, helpful, and professional. Nothing was too much trouble, and everything was dealt with quickly and with a very high standard of friendly care. Fears and nerves were understood, and I was shown so such compassionate care - it was a very stressful visit (Teddybear has cancer) but the Staff are clearly animal lovers who understood that an owner may well be a little overwhelmed by everything, and their one-to-one care was amazing. There is lots of open, light space with plenty of seating, available in Reception. There's a vending machine for hot drinks and several toilets - very handy if you've had a long journey, or have to spend several hours there. Lots of helpful information about specialist pet care products and services is on hand. There are useful stands stocked with Hills dietary and healthcare items, and other pet products - such as packs of those handy treats to smuggle medication in, for fussy pets who don't willingly take tablets and capsules! The atmosphere was relaxed, welcoming, and friendly. All the Veterinary Staff we saw were simply amazing! Teddybear was given the highest quality of care and such a warm welcome. The two Student Vets couldn't have been more interested in him or more understanding. I was very nervous about the appointments and naturally fearful about what the future could hold, but nothing was too much trouble. The consultations were unhurried, I was encouraged to ask as many questions as I needed to, and their real interest in Teddybear's wellbeing was genuine and warm. He was extremely relaxed and very happy with all the attention he received! The Consultant Oncologist was simply wonderful. She genuinely wanted to do everything possible for Teddybear, which means the whole world to me. Her professional expertise and her knowledge of his (rare) cancer, as well as the treatment pathways available, was second to none. Her genuine interest in Teddybear and her understanding that I was worried and upset was so compassionate. I was encouraged to ask questions, and everything was explained patiently. I was able to have time to take notes and discuss his care and plans to help him. There couldn't have been anything more I may have wished for. Teddybear had to stay for further investigation work, but I was able to wait on site until everything was done for him that was needed. I was kept fully informed and able to simply be there until the last part of his visit before we could finally go home. If, like us, you do need to spend several hours at the Hospital, there's a lovely cafe on the Campus, too. Unfortunately, it's not pet-friendly, but there are beautiful outdoor spaces to get some fresh air and take any other four-legged family who may have also made the journey with you, for a walk. Teddybear has to go back again for further help, but thankfully, now we know what to expect. It won't be quite such a difficult experience, next time. The fear of the unknown has been taken away completely. Despite the whole process of needing to visit being very stressful and worrying, everyone was so caring and so helpful, and that really helped us so much. I am so thankful that this wonderful resource is available, and the amazing Staff are so caring, as well as highly professional people. Thank you with all my heart, and Teddybear says thank you too, for all your help and care.

Not a great deal to say. No 1 university for vetinary medicine in the UK and No 6 in the world. Facilities are second to none and place is immaculate. Staff are friendly, informal and very eager to help. Has some fantastic grounds surrounding as well.