Vets for Pets - Bedfordshire

Reviews of Vets for Pets - Bedfordshire

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  Oliver Coleman

  Google · 17 February 2026

  Really a terrible vets, unable to organise… or maybe extremely well organised? forcing you to use out of hours vets when your pet is unwell. Waste everyone’s time ultimately to try and con you out of more money. Steer well clear. In response, our pet had already been seen at 9am, a urine sample was requested by the vet which was returned by 2pm. As we’d heard nothing by 17:00, we began to chase as our pet was becoming more unwell. Even with that information, the vet waited until after 19:00 to ring and tell us to use other out of hours services, which start at £350 consultation. This was not about caring for pets, this was about money only.

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  Peter Judd

  Google · 16 December 2025

  Dismal service, registered our puppy here and took him in for his second injection. Our time came and went and they had us waiting in reception to then finally let us know that they had not chased up his previous vaccination history from his last vets in the 2/3 weeks before when we had booked the appointment. Their expectation was that we would sit there all day until his previous vets replied to them. Useless, i would not waste your time with this vet. We wont be going back here.

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  veronica sullivan

  Google · 14 October 2025

  Took our bulldog here on 3 occasions and have never been happy. They are obviously not familiar with English bulldogs & are there to meet targets. Told to back our dog into a corner so they could try and look at him. On another visit she couldn't look at him & I managed to put dye in his eye. No confidence & interaction to make him feel safe. We took him to specialist in Hitchin as would rather pay money to have him examined correctly. The whole experience at Bedford vets for pets left us & our pet totally stressed. Even the revisit was terrible with extra charges. The reception staff took a call while I was there and the person was obviously stressed & receptionist said she would talk to the vet. On putting the phone down she made no attempt to speak to anyone & chatted away to the other receptionist even though the vet was free. The poor person was waiting for a call back and probably never which just added to the whole lack of confidence in this vets. They have been taken over and all I can say is do not use. Might be better with small animals who knows. Never again. It cost £150 for medication you could buy for £20. Disgusting!!!

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  Robert Young

  Google · 29 September 2025

  Not actually pet related but our car was involved in an accident on the London Rd during the recent heavy winds. Our car had be towed away but during the wait we asked if it was OK for my wife to use the toilet facilities of Vets4Pets. The reception staff were so pleasant and helpful. We would like to thank them for their help during a very stressful morning.

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  Zoe Anderson

  Google · 24 February 2025

  Please read. Our cat had a dental surgery which left a hole in her gum. She had to have this cleaned out every few days until one of the vets, who was confused why we were still bringing her in informed us it had fully healed so she no longer required medication or cleaning. A month later she became extremely unwell, we discovered food still stuck inside her gum and took her to the practice, however she was euthanised due to now being in heart failure. We were never informed if this was related. We were made aware our dog had a heart murmur in his senior years but as he was otherwise in good health this was not investigated. Upon a routine blood test for his medication showing a possible heart issue, and being informed the murmur had gone up a grade we opted for investigations to determine the cause. He was then diagnosed with a heart disease and prescribed medication. After a few days on medication he went for a check up, we were told he looked well and he had another routine blood test. The next day we were contacted with the results and told some levels were slightly high and we should change him to a new diet but nothing else was picked up. Two days later he collapsed so we took him to the practice as an emergency. We were eventually called in by the same vet who told us our cat was healed. He was the only vet in the building and was visibly tired. Even though we said our dog had abdominal pain he just checked the notes and told us our dog was in heart failure due to his recent diagnosis without checking his heart beat or respiratory rate. He also attempted to tell us our dog was completely blind (which was false), clapped repeatedly in our dog’s face and told us he was completely deaf (again false) and old so therefore we should euthanise him due to poor life quality which we immediately declined as this was misinformation with no clear diagnosis. He gave him an injection to try to ‘perk him up’ and sent us home with him. Our dog never did ‘perk up’ he was left with us at home in excruciating pain and urinating all over himself until we reluctantly took him back to the same vet after numerous calls complaining to the reception team but being given no other options to see anyone else. Again the vet attempted to tell us he was in heart failure based on his notes, we repeatedly asked for this to be confirmed as we did not believe this to be the case and cannot euthanise without knowing why, he only offered to refer us to a cardiologist which would take days/weeks. We were told there was nobody in the building qualified to use the equipment required to diagnose the cause but that we should just euthanise anyway. Our whole family expressed dissatisfaction over the lack of diagnosis, lack of help and lack of respect our dog was receiving, the vet laughed multiple times and then attempted to walk out of the room and leave our dog collapsed on the table as there was nothing else he was willing to do and told us to take him away. We left the practice and drove him to a different vets who told us heart failure was not the cause and we were given the correct diagnosis of a ruptured abdominal tumour. Due to our dog at this point now being extremely unwell and having suffered all day we decided to put him to sleep. Still unsure why this tumour was never picked up in any of the recent the examinations or blood tests conducted by Vets4Pets prior to this. We attempted to raise a complaint surrounding both of our pets deaths to the practice manager who never bothered to contact us in person, apologise or refund us for the treatment we received or accept any wrongdoing at all. We then attempted to raise the negligence complaint to the Vets4Pets investigation team who also refused to speak to us in person or accept any wrongdoing. Sadly both of our pets are no longer with us and both suffered as a result of this practice. I just hope this review can prevent this happening to others. There are plenty of other veterinary practices much better than this one. Vets4Pets are a commercial chain and more interested in money than pets.

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