Vets for Pets - Castleford

First time at a vets and got me in for an emergency appointment within the hour. It was not like I expected, everyone working there clearly loved animals to bits and they were so welcoming and comforting. Ill only take my cats here now. I couldn't have asked for better people and service. It felt like I was going to see friends not a vets.

Absolutely brilliant practice , extremely friendly knowledgeable and caring from the highest rank of vet to nurse, pet advisor to receptionists! They always fit my Billy (Bichon Frise) in for an appointment at the drop of a hat. The text reminders to order flea and worm tablets in invaluable . The WhatsApp messaging service is truly fantastic where I can ask a question, send a pic if necessary of Billy and a vet or a nurse will reply quickly after to put my mind at rest . If any slight concern they book us in the same afternoon! Thank you for being such a family feel practice . It’s clearly all down to Chris the chief vet there. Love Caroline and Billy 🐾

Today been with my Jack russell (drama queen) :D in Vets for pets, Castleford. The best experience from nurse, Catherine, so patience and kind. And reception same! Will come back soon here. Thank you team!

The receptionist is unaware of why someone is back in the waiting room despite having had the consultation and being the only person there. Shouting across the clinic are you waiting to pay as I didn’t know you were waiting to pay. I was the only person in the practice and I’m sure as other vets do they sends notes thru to reception so they can charge you accordingly. Surely this is part of your client care to know why they are sat there. So in that case instead of leaving me sat there why not ask me straight away! Not only that when my little dog was put to sleep a little while ago now the same receptionist was on shift it was very loud in the reception area clearly not taking into account someone was saying goodbye to their beloved pet it’s very echoey in their so I have recently suggested leaving battery operated candles which I was told they do have them but only bring them out when they know that’s what’s happening so why not keep them out all the time would make more sense with a little sign when the candles are lit stating someone is saying goodbye and to be respectful of that and keep noise to a minimum. The same receptionist is also very rude and unhelpful when speaking on the phone. Sorry vets 4 pets I think this practice is disappointing. Customers should feel valued.

I would never take your pet to this vets i took my old cat to them and paid for constation and he or she didn't check my cat out properly as they missed she had 2 bad teeth and sore gums and told me she had a stroke or cancer which was gonna cost me £150 fir blood tests shes didn't need i took her to pdsa and they checked her over and all she needed was a injection and some solutions to help her gets some food and liquid in her and they sent her away knowing how poorly she was but thanks the pdsa they av gave me what she needed and she's getting back to her normal self already so I will be procucuting as iv been given the laws that all vets av and one is to never send a sick animal home they av a duty of care to the animal so please don't go there all they want is your money not the animals well fare pdsa are sorting all complaints out for me as they got it all up on their computers what was found which wasn't the truth and not treating a sick animal that could of died

Thank you for your great service vets4pets and thanks for sending Teo his get well soon card !

The dark haired receptionist is absolutely appalling, Ill mannered, rude. I've recently rescued a dog and her condition was bad so I took her to vets 4 pets Castleford, which they read her micro chip. I was then told that they couldn't treat her until it was changed into my name. I told the receptionist that all my other 4 dogs chip wasn't in my name so she said that they couldn't treat those either. The next day I received 4 different emails telling me to change my dogs chips. I've had my dogs for years and been to several vets in that time but I have never been treated like a bad owner, surely the dogs welfare comes before a chip? Im absolutely disgusted with this woman.

Absolutely shocking service, charged £417 for my puppy to be sedated to look into his eye for something causing irritation, they told us they couldn’t find anything. For us to then take him to another vet and they find a grass seed buried deep into the eye allowing an ulcer to have grown. If only I could give a 0 Star. Formal complaint sent.