About Charter Vets - Newcastle-under-Lyme
Welcome to Charter Veterinary Surgeons – a comprehensive veterinary practice located in the heart of Newcastle-under-Lyme in Staffordshire, England. Charter Veterinary Surgeons has been providing exceptional care to pets since its establishment and has become an integral part of the community.
The team of highly experienced veterinary surgeons and nurses believes that every pet deserves the best care possible and works tirelessly to provide top-notch veterinary care. The practice is proud to be a home away from home for pets and their owners.
Charter Veterinary Surgeons provides a vast range of veterinary services for a variety of species including Cats, Dogs, and Small Mammals, making them the go-to veterinary clinic for all pet owners. They have a range of facilities available including disabled public access and a dedicated client car park. The practice even opens its doors seven days a week, with extended hours throughout the weekdays, making it easier for pet owners to schedule an appointment at their convenience.
The practice’s mission is to provide friendly, compassionate, and affordable veterinary care to pets while simultaneously providing excellent customer service to pet owners. At Charter Veterinary Surgeons, the team understands the bond that exists between pets and their owners, and they make it their goal to ensure that each visit to the clinic is a positive experience for both the pet and the owner.
Charter Veterinary Surgeons is blessed to have a team of experienced veterinary surgeons and nurses. Each of whom holds a unique set of qualifications. The veterinary team includes Mr Steven Calveley, who is a BVSc BSc MRCVS qualified Principal, Dr Stephen Harris, who is a BVSc MRCVS qualified Partner, and Mr Marcus Johnstone, who is a BVM&S MRCVS qualified Partner, along with Dr Katherine Phillips, who is a BVM&S MRCVS qualified team member. The practice also has Mr Daniel Walklate, who is the Head Nurse and holds an RVN qualification. Each of them is committed to offering pets the very best veterinary care.
Charter Veterinary Surgeons is committed to providing high-quality, professional care to each pet that visits the practice. They offer Preventative Health Care packages to aid clients in keeping their pets healthy. They offer vaccinations, flea and worm prevention, weight management, and dental hygiene care among other services that pets require to maintain their health successfully.
Charter Veterinary Surgeons is also equipped with the latest technology and equipment to ensure all pets receive the most advanced medical treatment possible. The team strives to speed up the process of getting a diagnosis by employing ultrasound, digital radiography and in house laboratory services. This helps to reduce stress to the animals by providing a diagnosis and treatment plan quicker with the understanding of each case being individual and needing bespoke treatment plans.
If you’re in need of veterinary care for your pets, be it for preventative measures, dental hygiene, or a more severe medical issue, bring your pet to Charter Veterinary Surgeons. They are ready to offer your pets exceptional pet care.
Part of Willows Veterinary Group
Animals we care for
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Cats
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Dogs
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Small Mammals
Facilities
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Client car park
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Disabled public access
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Open at weekends
Opening hours
- Monday
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- 9am – 6:15pm
- Tuesday
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- 9am – 6:15pm
- Wednesday
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- 9am – 6:15pm
- Thursday
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- 9am – 6:15pm
- Friday
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- 9am – 6:15pm
- Saturday
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- 9am – 5:45pm
- Sunday
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- 9am – 10am
Reviews of Charter Vets - Newcastle-under-Lyme
Based on 5 reviews
- 5
- 100%
- 4
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- 3
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- 2
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- 1
- 0%
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Maggie Daniels
Google 28 February 2026
Molly had a seizure in the vets yesterday. The staff were unbelievable! So professional, they took control in every way. Molly was their first concern, and then they turned their attention to myself and my partner. We cannot thank them enough, didn’t even want us to settle the bill, just ring us when you’re ready they said! We have been with the practice for over thirty years and highly recommend them.
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Jane Rowley
Google 25 February 2026
A great team at Newcastle, they take excellent care, they are kind, obviously love animals plus really clear on pricing and very thorough.
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Ron Stant
Google 6 January 2026
It was a very snowy day and we arrived late for our appointment. Isabel still saw us and was very thorough in Logan’s checkup and vaccinations. His needed medication was also sorted at the same time. We cannot fault the service and thanks to Jane for her understanding.
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Mark Jones
Google 12 November 2025
⭐️⭐️⭐️⭐️⭐️ 5 Stars – Outstanding Care and Service I can’t recommend Charter Vets highly enough. Every time I’ve been, the staff have been friendly, patient, and incredibly caring — not just with the animals, but with the owners too. They take the time to explain everything clearly and make sure you feel reassured and supported. The vets and nurses clearly love what they do, and it shows in the way they handle every pet with real compassion. The reception team are always welcoming and efficient, and nothing ever feels rushed or too much trouble. It’s a relief to have a local practice that’s professional, trustworthy, and genuinely dedicated to the wellbeing of our pets. Excellent service from start to finish. Highly recommended! 🐾💙
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Jean Forystek
Google 30 October 2025
Excellent vets been with them many years and I am over the moon how they take care of my dogs lovely caring vets
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Common questions about Charter Vets - Newcastle-under-Lyme.
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- Where is Charter Vets - Newcastle-under-Lyme?
- Charter Vets - Newcastle-under-Lyme is a veterinary practice in Newcastle-under-Lyme, Staffordshire. The full address, phone number and opening hours are listed on this page.
- Which animals does Charter Vets - Newcastle-under-Lyme list care for?
- Charter Vets - Newcastle-under-Lyme lists care for Cats, Dogs and Small Mammals. Call the practice to confirm current clinician availability for your pet.
- How do I book an appointment with Charter Vets - Newcastle-under-Lyme?
- Call the practice directly using the phone number on this page. Online booking through Vet Verified appears here when the practice switches it on.
- Is Charter Vets - Newcastle-under-Lyme listed on the RCVS register?
- Every practice on Vet Verified is cross-checked against the Royal College of Veterinary Surgeons' public register. Verified practices carry the verification mark beside their name.