Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton

Extremely Disappointing First Experience – Unprofessional Communication I had high hopes for Rogers, Brock & Barker, especially after my initial registration. However, my first experience with the Abbey Hulton branch was incredibly disappointing and unprofessional. When I registered my dog, Theo, I clearly stated that I wanted him to see Dr. Paul exclusively for non-emergency appointments, as I highly value continuity of care. Unfortunately, this request was not respected, leading to unnecessary confusion. On the day of my appointment, I received a call from Claire, one of the staff members, informing me that my appointment had been rescheduled because the vet was unwell. While I fully understand that emergencies happen, the manner in which Claire handled the situation was unacceptable. She repeatedly cut me off, was dismissive when I tried to clarify my preferences, and spoke over me. When I calmly explained that people sometimes repeat themselves when feeling insecure, she accused me of being rude and abruptly hung up the phone. This left me feeling disrespected and frustrated, especially given that this was my first interaction with the clinic. To make matters worse, I never received a follow-up or resolution, despite the Practice Manager, Lauren Cowie, promising an investigation within 20 working days. It has now been over a month, and I have yet to hear back. I am now seeking a resolution through other channels, but I would advise potential clients to be cautious. If you are looking for a practice that treats both pets and owners with professionalism, respect, and transparency, I would recommend looking elsewhere. Update as of 6 February 2026 - response to the owner's response. There was never an email received. The spam folder is checked daily, nothing!

Amazing vets! Took my puppy in today had my hands full with a pram they helped me out and took the dog in get injections and cut her nails. Would 100% recommend

Amazing staff , even rang the day after see how Missy was after her operation… would recommend…. Excellent … Missy is now on the road of recovery thank you staff your amazing

Helped immensely today with a stray cat we took in, we contacted them to advise we had a stray cat and asked for their advice. They advised to head along so it could be scanned for a microchip, we went down, the cat was scanned and the owner was contacted. The cat was 17 years old, deaf and had been missing for a week. The cat was reunited with its owner shortly thereafter. Thankyou for assisting.

When you go to a vet and ask for help for your animal , they are suppose to offer help and try their best to investigate the animals health . In this day I was told that they didn’t know what what wrong with my pet and that they would prescribe antibiotics. Why would you prescribe antibiotics if you don’t know what’s wrong with it ?? Sad to say I’m going to cancel everything . Not only I have been paying for monthly pet care . I was gobsmacked when they made me pay £69 for the appointment and antibiotics, that were suppose to be for free. This vet surgery has gone so bad . So many other people are complaining as well . Only one vet has been nice . And I haven’t seen her since I first went in with my pet . And to finish, don’t even call them . They never answer the phone or read emails .

Very friendly and professional service. My little dog was cared for very well. All my questions that I asked were answered. The lady on reception was lovely.