Vets for Pets - Norwich Sprowston

"Highly recommend ! Vet we seen was punctual, kind, and very professional. I was especially impressed that she had studied Luna's medical history before our appointment. She explained the possible causes of Luna’s issues and gave us clear treatment options, making sure I had enough time to ask questions. Very happy with the care Luna received!"

I can’t thank Vets4Pets enough for the compassion they showed us in Ralph’s final moments. Having to say goodbye to our dog Ralph was heartbreaking, but James was calm, kind, and incredibly respectful throughout. He explained everything gently, gave us time, and made sure Ralph was comfortable and at peace. The lady who supported James on the day (I can’t remember her name) was also amazing, so caring and reassuring, and it genuinely helped us through the hardest decision we’ve ever had to make. Thank you, James and the whole team, for treating Ralph with such dignity and for looking after us as well.

We have been going to Sprowston vets for around 18 years now. Our rescue dog which we've had for four and a half years has been to the vets what feels like constantly, multiple eye ulcers, eye operation, diamond burr procedures, fatty lump operation, ear problem with sedation, urine problem, so she's has seen many vets and the Ophthalmologist. However, she has seen one particular vet twice, the last time being Sunday 15th February. If we can we normally ask to see our regular vet but this was a last minute appointment so obviously we are happy to see any vet. The first thing Sergio asks is, is she friendly, I reminded him he has seen her before for an eye ulcer, hoping that he'd not show his fear which I noticed the first time seeing him. My dog had gone from chilling on the sofa to a loud yelp the night before, she continued to yelp and held up her back leg but eventually stopped, she just wasn't right in the morning so I rang the vets and got an appointment. Obviously Sergio needed to examine Gracie's leg. We put her up on the table, my partner was holding her, the vet then checked her spine and her leg, as he felt around Gracie's leg, she yelped, now this yelp was a mild yelp in comparison to the night before, but was still a yelp, not a growl a snarl or a bark, it was indeed the normal reaction of any dog that has just had a vet touch an area that caused them some pain. I was shocked at the reaction from Sergio, he immediately put up both of his arms stood upright and froze, what other way would my dog have been able to let the vet know he'd found the area of concern and had my partner not been holding Gracie, she would have been off that table as he'd frozen. I can't comment if this vet is the same with all dogs but what I do know is that for absolutely no reason he has a fear of mine, and that is the last thing I want when my dog is ill or in pain. My dog and any dog needs a vet who is calm and does not show fear, I saw it in him the first time and the second time was worse, I feel this vet would not examine my dog thoroughly because of this fear, so for that reason we will not see him again.

Felt really well supported by fantastic vet Alex who cared for our cat Ziggy through a challenging condition and through to the end of his life, we felt thoroughly looked after with in person appointments, phone and email support. They have helped us with our insurance claims and we even got a sweet remembrance card after we sadly lost him. I would absolutely recommend this veterinary practice and definitely use them again in the future.

A Massive Thank You Diana Haven't had a Dog in years and we'd been given a 2 year old Pug cross Frenchie to care for unfortunately she jumped out the car and got hit by a car.. I was in absolute bits and didn't know what too do thankfully Diana sorted and got Maggie seen as soon as.. Thankfully Maggie was a very lucky lady and just a couple of bruises and couple of scratches ❤️ A Massive Thank You.. Love and Licks Miss Maggie Moo x

Highly recommended! I don’t even know where to start—my experience with this veterinary clinic was exceptional from beginning to end. The receptionist was incredibly kind and did everything possible to find an urgent appointment for my unwell pet (Smokey). Once we arrived, the nurse who saw him was attentive, compassionate, and explained every step of the process clearly, including the urgency of the surgery and all the associated risks. They even provided detailed information about another clinic as an option, but also walked me through the prices and process if they were to perform the surgery themselves. After the procedure, Dr. Rob came to speak with me and carefully explained how the surgery went, what to expect afterward, and any potential risks—which I greatly appreciated. Even though it was already past their closing time, the nurses Chloe and Georgia took the time to explain all the medications, and make sure I fully understood the aftercare. The follow-up checks were just as thorough. Each nurse was attentive and genuinely caring. I cannot recommend this veterinary team enough. They were professional, detailed, transparent about prices, and truly dedicated to making sure my pet was well looked after. Highly recommended!